-
February 2022 by carmen epps
The repair guy is amazing. He did an awesome job on my designer purses.
-
October 2021 by Charlotte McCoy
Fantastic experience at Old Town Shoe & Luggage - affordable, reliable and quality. I dropped off a pair of boots for repair (needed the heels to be re-soled). Picked them up a week later. They look brand new and the price was low.
-
October 2021 by sabrina taylor
Prior to visiting this establishment I called and spoke with someone in reference to having a pair of boots stretched at the calves. Upon visiting the store, I was greeted politely and some options were presented to me in reference to having the work done. I asked questions in an effort to gain clarity on what to expect being that my boots are on the pricey side. This is where I began to feel a little uncomfortable. It appeared that the lady began to get annoyed by my line of questioning(not that I was questioning their expertise) and responded by saying condescendingly “ whatever you want” with her hands up in the air. This really made me feel unwelcomed and my business unwanted as her demeanor had changed since I first walked in the store. Long story short, as a business owner you have to treat all people with respect and appreciate their business, especially in these times where business is slow and could be nonexistent . All customers are important and they shouldn’t leave your establishment feeling any other way. Thanks for your time but I’ll take my business elsewhere.
-
September 2021 by Andrea Spring
I had my leather straps replaced for my Louis Vuitton. I was very unhappy with the thickness and color of the straps when I tried to pick it up. The owner recognized my disappointment and immediately offered to redo it. I found that very professional.My straps the second time around turned out great. They look just like an original LV strap. Kind and professional!
-
August 2021 by Darren Baber
I was very concerned about restoring my beautiful Australian RM Williams boots. A family member said this was the place to go. I came in with a few days notice and when I picked up my boots I thought they were brand new! Amazing new custom soles and tread, restored the leather to beautiful shape and condition and new in soles too. Would happily recommend and return. Wonderful service from the business owners. Very satisfied from a guy walking in off the street!
-
June 2021 by Gregory Weisler
I really can't say enough good things about the excellent service here. They can resole or repair shoes within a week. They do excellent work - very high quality - and the prices are exceptionally reasonable, especially for this part of town. I've taken shoes there on three separate occasions over the last two years and will keep going back!
-
March 2021 by Victor Florintsev
This place did an A+ job replacing the leather straps in my 50's suitcase. Definitely taking more things. The hardware that was replaced looks better than the original and there is minimal damage to this priceless item. Take advantage of this place if you ever need luggage, shoe, belt, backpack repair, whatever it is! They are open minded (my piece of luggage was very weird)(All the leather straps in the picture were replaced by them)
-
March 2021 by Katie Johnson
Had a wonderful experience here this past week with Old Town Shoe and Luggage Repair. I had one suitcase and bag that needed zippers fixed and they were very quick and friendly and professional and was able to get them repaired within a week prior to my trip. The did a fantastic job. Highly recommend!!
-
March 2021 by Kay-Kay
Could've replaced my favorite pair of boots for $80, but I was able to get a ruined zipper repaired for $18 here! They just took one look and said they could do it! Repair only took a few days and they were super flexible with when I could pick up. Transactions were also quick and easy. I'm so happy to have my identity back!
-
August 2017 by Heath Worthington
Great fast service
-
August 2016 by Real cool
Only a short walk from a job and it was at a reasonable price only 999 instead of 16
