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March 2024 by sophia gonzalez
I WILL BE COMING BACK FOREVER. it was my dogs first time EVER going to a groomer and i didn’t get to catch the workers name but she had long curly hair and she was the sweetest with my baby. he looks so handsome and i definitely recommend everyone to come here.
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March 2024 by Christopher Proffitt
For my TL;DR people: Jennifer's customer service is only a step below what the wives of Henry VIII received towards the end. It was abysmal.For Everyone Else: Beyond that morbid comparison of horrendous customer service rendered, the pricing, and general lack of regard for customer's time was made perfectly clear today. My wife scheduled an appointment a week ago, when she brought our goldendoodle in at 1PM, they said he would be ready in two to three hours. My wife had to follow up on our dog's status at 3:30pm and were told our boy would be ready at 5PM. When we arrived to collect him and we were met with immediate attitude from Jennifer; only to be told that our dog needed another 30 minutes. Those 30 minutes turned into 45. We were informed that there was a difficult dog earlier that required ours to be bumped and led to ours not being ready until nearly 6pm (Closing).We calmly expressed our irritations with the lack of customer service towards the lack of communication from the front of the store with Jennifer, who merely stared at us with an annoyed attitude and had nothing to say.To add insult to injury at checkout, Jennifer audibly told the groomer , who came to apologize for the wait, not to discount us for the inconvenience and charge us $150. For reference most grooming can cost between $110-$150. Now I understand that the criteria to be charged the maximum amount varies depending upon 1) Weight of the animal, 2) Length and condition of their coat, and 3) any specialized styling to the grooming. But our doodle's cut did not match the requested style and Jennifer could not articulate the 3 criteria that would warrant the max price.In short, if Jennifer is still working at Woof Gang Bakery and Grooming after 3/20/24, avoid her like we all avoided one another during Covid, because that woman is a plague on an otherwise good business.
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March 2024 by Jung park
My mini goldendoodle loves this place and Joy did great job. Friendly staff and quick service. We will definitely return.
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March 2024 by Dylan Eklund
Absolutely love this grooming shop! I bring my dog here for grooming and he couldn’t be more excited once we get into the parking lot. The employees here take so much care of him and always make him look so adorable. I can tell the groomers are very passionate about their job, and it 100% reflects in their work! Such a good place for your pups!
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March 2024 by Matthew
VERY disappointed with the last grooming. I have used this location for the past year for my miniature poodle. While they have never done a “great job”, it was sufficient. I have always had issues with the proper trimming of his face-to do the teddy bear cut-they seem to not understand or know how to do this cut.I recently adopted two medium poodle puppies and brought all three (per my appointment) this past Sunday, I was informed they were switching my groomer as the prior never was able to correctly groom the face of my poodle, to a groomer who owns poodles herself. Upon arrival, the groomer came out and was very upset to have three dogs to groom. This was shown by her attitude and facial expressions as she stood at the computer with the clerk loudly discussing her angst of having three poodles this afternoon. She then proceeded to walk across and meet the dogs and review what we wanted. She thoroughly checked the dogs (as we have been having a crazy up charge for no reasons) making sure none had mats etc. 5 hours later, she was still behind, and I would assume overwhelmed with the day. It was okay, we werent in a rush. However, at 5:20pm I received a call stating they decided to go a little shorter on my male (mini-poodle only 10 pounds). When I arrived he was shaved bald! We said “take a little off” not shave and certainly not shave him bald! Why we as this done./ Because the groomer didnt want to spend the time combing him and fluffing his hair-so her answer was to shave him! I received a $300 Plus bill-with additional charges for “teddy bear cut” which is absurd-especially when they shaved the one, bald! They also shaved all three of their rears-causing razor burn to their rear areas-the three dogs have been in discomfort for days.Take my warning- DO NOT USE THIS GROOMERThey OVERCHARGE and DO NOT DO A decent job-When I called in I was told the owner would call me back. This is the 3rd time over 6 months I have requested to speak to the owner in regards to the groomers issues. Needless to say, NEVER a. Return call.
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December 2023 by Ben Adame
The saw my poodle last minute and did a great job cutting his hair.
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November 2023 by Josh G.
I'd rather kiss a toilet seat than take my dog here! I recently moved to the area from out of state. A coworker recommended this place. I made a grooming appointment earlier in the week and canceled 48hrs in advance due to work. I received a call demanding I reschedule after I canceled the appointment. I didn't have a future date in mind at that moment (it's the weekend before Thanksgiving) they told me they would not refund my $40 deposit. Thanks for holding me hostage and the ultimatum! I have crazy anxiety and having a future date if you cancel wasn't something I anticipated. Although their website says you should cancel 24 hours in advance, they still wouldn't refund my deposit. I recommend being absolutely sure you want to book with this shady business, or else you won't get your deposit back. Disappointing experience and I can only imagine their product
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November 2023 by Robyn Deleon
absolutely love how good of care my pup received from Woof Gang. this was her first grooming and she came out so happy. very pleased and will be returning.
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November 2023 by John Walsh
Bella groomed my two girls and they both turned out fantastic. Bella did an amazing job. My dogs love her. Bella is friendly, attentive, and takes pride in her work. I included a before and after pic to show the difference in my dogs.I am always greeted on the phone and upon my arrival by the most courteous and friendly receptionists. Everyone in the shop has been great. JW.
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October 2023 by Verne A
I called just to inquire about bringing my dog here for a first visit and to check if they had same day availability and you would think I cursed their mother. So rude and snarky. I definitely will not be patronizing this establishment.
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October 2023 by Susan D.
It was my first time visiting woof gang for grooming. I have to say that they did a fabulous job on my cockapoo Phoebe. The groomer listened to what I wanted and cut Phoebe's hair exactly the way I ask her to. I will definitely be going back for future groomings.
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September 2023 by Laura Levenhagen
We’ve been going to Woof Gang for over a year now and they do an amazing job with our Shih Tzu. It’s very difficult to give a Shih Tzu a puppy cut and Joy nails it every time! It’s easy to get an appointment and the staff is very friendly. Would definitely recommend!
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July 2023 by Yury Dranker
This place uses hidden fees that they cannot itemize when they give you the invoice for the groom. They use a very vague statement that additional charges can apply based on breed, coat length, if it requires de-matting, behavioral issues, etc. The starting price for a small dog (up to 15 lbs) is $75 (which is already expensive) and on top of that, they will charge you extra and will not give you a specific reason for the up charge. And of course, TIPS are expected. The person at the front desk was absolutely clueless on the specificity of my up charge of $10. She kept referring back to their vague disclosure, giving them a reason to up charge whatever they want without itemization when you pick up your dog. My bill just said $85 but no explanation for the $10 up-charge. The lady at the front desk showed rudeness by wanting to get rid of us instead of explaining the specific reason for the up-charge. I blame management for not properly training their employees on how to provide excellent customer service and resolving issues to where the customer will be willing to come back. Grooming is done behind closed doors so you have no way of knowing what is going on to your pup even if you wanted to stay and wait. Overall lack of transparency. For those reasons, I do not recommend this place and will not be brining back my dog back here. I recommend going to Pet Supplies Plus at Francornia. I guarantee you will have a much better experience.
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July 2023 by Keith Dixon
Dear Woof Gang,The lady behind the desk was very professional. She asked me if I had any special needs for the dog especially with grooming or bathing. Since I had mentioned my dog was older. She assured me that your people will take very good care of her. I think her name is Jennifer. I was very pleased when my dog came out, she looked great also in a great mood. I'm definitely returning!
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July 2023 by Ove Gods LLC
The lady who helped me today obviously doesn’t like her job or dealing with people. As i browsed and shopped , she was on the phone with someone inquiring about prices. When she got off the phone she very vocal about how she felt her time was wasted by questions about pricing. Not very helpful with customer service on my end, when i come to the counter she tells me my items aren’t $5 worth so i can’t use a card before even checking. So i grab other treats get rung up and lo and behold the same treats she said weren’t $5 worth some how ended up being exactly $5 worth of treats. Lol. This lady needs a break or vacation or some sort to ease some of the Attitude or broom she has stuck….
