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January 2024 by Misty Freeman
I’ve been a customer at this shop for years and have always had a great experience. Unfortunately, I did not have the best experience during my last service. The shop is under new management with almost completely new staff. Way less personable, a bit short, abrupt and a bit of an attitude when answering questions. Would like to continue going to the shop, but the customer service could definitely use some improvement. Yates is a staple in the neighborhood with longtime customers who deserve a bit more of respect and care.
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January 2024 by Michael Williams
As always, the service is excellent. They are quick and efficient as well as polite. The only thing keeping me from giving them 5 stars is the fact it is getting a little too expensive for an oil change.
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January 2024 by S K
Excellent experience! Easy Virginia State Inspection.Efficient, cordial, and will recommend anyone to go to this location! The free Carwash was the icing on top
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January 2024 by James Simpson
Very professional and did a great job getting me in and out. I would recommend them for your automotive needs.
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December 2023 by Jona
Scheduled a simple oil change and battery replacement a week an advance. Had them confirm they could work on my car. I get a call almost 2 hours after dropping my car off that they are not able to work on it. Terrible coordination and communication. Wasted my late morning/afternoon
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December 2023 by Jeanne Deck-Weaver
Yates oil changes are quick and the staff are friendly. Like most, I get offers from dealers and other shops but I know with Yates I get in and out quickly. No need for appointment or sitting in a waiting room for hours. Cost is a little more-Yes, but my time and the Ultimate free carwash is worth every penny.Service: Oil change
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December 2023 by Sean Hackes
Went there for a simple oil change and they asked to do an engine flush and there was at no point a mention if the pricing to me the CUSTOMER. I said okay because it had been a while and I proceeded to sit there for nearly 2 hours and when I got it back my bill was 550 dollars. They tacked on a radiator flush which I didn't remember asking for which also after I got the cat back home my radiator was spitting out fluid and smoking. So, they charged me half my rent just to mess up my car. They agreed to send a guy out to my house which is a nice gesture but now my car is screwed as well as my time and money wasted. Do not go here for anything other than oil change they don't know what they are doing.
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November 2023 by Bahman Moghaddame-Jafari
I’m not taking my car there anymore after my first and last experience. I don’t recommend this place at all for any kind of work.I was losing air in one of my tires. Later, they told me there was a nail in it. The tire pressure sensor was working before I dropped my car to have that tire fixed. After about six hours they called me and told me when we removed the tire to repair we noticed your pressure sensor is broken!! So they ended up returning the car with patching the hole from the inside (why from the inside?!), but with a broken pressure sensor to me. They also charged me about $55 which is on the high side in my opinion.I wouldn’t take my car there if I were you.
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October 2023 by Bersi M.
They don't pick up the phone and when you go they make you wait for a long time. Pick on everything for inspection and make you pay more for changes. Don't go there.
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October 2023 by scandalous
Looking at all the other reviews, it seems like there’s a lot of broke people that don’t know what area they’re in lol, I’ve been coming to yates and I laugh everytime I see another customer say it’s to expensive. They must be used to getting a $40 oil change at Walmart getting used oil. I love and will always support yates, I will say some of the staff seems inexperienced and that all comes with time so I’m glad to see our youth interested in learning more about cars! I always have long conversations with them about what vehicles they want and would love to work on! Also everybody complaining about they inspection must not know how hard it must be to be the only one relied on to do the inspections it costs a toll on your mind and body especially when you’re basically outside the entire day, Love you guys and I will always be using Yates!
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September 2023 by Celeste K.
Best location for state inspection, period! Comes with a ticket for a free car wash, good for redemption within 14 days! They also have a free air machine on the premises (which is a rare find) and when it's not working, staff is willing to assist in filling your tires from their service area! Kyle and Lois are extremely friendly and helpful; both absolutely saved the day for me when I experienced low tire pressure (twice) a couple weeks ago. Once, the line for state inspection was so long, it wrapped around the parking lot, blocking the air machine. Kyle offered to fill my tire if I simply pulled around to the service area. A week later, I was on my way to a funeral and the free air machine was out of service; Lois offered to fill my tire and made what was a nightmare on my way to a heartbreaking occasion a ray of sunshine in my day. Yates is great!!!
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September 2023 by Megan Kobuck
I have been taking my vehicles to Yates for almost 15 years now. The service is always great, the employees are friendly and helpful, and the prices are fair. I like this location so much that I drive from Arlington every time my car needs any service. My recent visit for my annual state inspection was no different, and I will continue to be a loyal customer!
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September 2023 by Susan P.
The crew at Yates Express Lube is great! We go there for oil changes, tire patches, state/emissions inspections, etc. Their entire crew is friendly, and even taught my son how to check his oil between oil changes. They also offer a military/fire/police discount! During your service you'll also get a coupon for a free beverage in their convenience store, and you get a ticket for a free car wash at their sister store just down the hill. It also doesn't hurt that there's a Chick Fil A and now a Crumbl Cookie right next door.
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August 2023 by Hope Wiley
My first bad experience with Yates was about a year ago I dropped my car off for an oil change and they ran over my key. Then it took them about 6 months to reimburse me for a new car key. My second bad experience was that for the last month I have stopped by about 5 different times to get my inspection, but they are always closed early. They say they are open for inspection until 5pm, but today I got there around 12:45pm and there was a long line which I’m okay with waiting in, but they were already closed about 4 hours early. Horrible service.Service: Oil change
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August 2023 by Joe Heintzelman
Please correct the attitude of your help. It is not very customer service like to flat out tell a customer that you do not do drop off service when you are a repair shop. And I don’t care if it’s only for the inspection you should still offer that option as long as it is picked up with in a certain time frame. Or the least that jerk could have done was explain why you don’t offer drop off service. And by the way how RUDE is it to sit and not stand when addressing a customer. Someone should have a class on customer etiquette.