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September 2021 by Makai Bembry
Better then Richmond but please get the car an oil change before showing it off.
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August 2017 by david byrne
Website and app tell u 2 different things, if you're 5 min late they charge $75, customer service doesn't listen they only talk. Reserved all day, only got half day and double charged. Rip off.
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April 2017 by Allie Levy
Actually zero stars! This is the worst scam company I have ever had the misfortune of attempting to patronize. They could care less about customer service, run off with your money, and the ONE and ONLY person in the company who can issue a refund does not have a direct line that is known to even the managers of the customer service department! All the red flags of a poorly run sham company. I joined Zip Car to use when I have to visit a job site that is unrealistic with public transportation or Uber. I paid my dues, patiently waited for my card to arrive in the mail, watched all of the online videos preparing me for the experience and made my first reservation. I caught a ride to the car site with plenty of time to acclimate and get to work early. Guess what? The car literally would NOT OPEN! Unbelievable. I called them on the spot and my reservation was in place. They said there was nothing they could do except refund the reservation and that I would have to go into the city to locate another working zipcar. That meant a 30+ minute ride into the city in an Uber and then an hour+ drive to the job site from wherever there was a working zipcar. I've never heard such absurdity suggested in my life. I ended up just buying a new car so as to never have to deal with this again and risk loosing my job because of a scam "car share" company. I've spoken to 4 "customer service" reps in the last month asking for a full refund and cancellation of my membership. They all say they'll pass it on but one month in my card is being charged the upgraded insurance fee once again and no one has taken any responsibility or been helpful in any way. They all just mention this mysterious person who may be able to issue refunds but who doesn't have a direct line. So I'll just have to make myself available to answer whenever they call in the next 1-2 business days. Work or no work, regardless of customer concerns, once you give them a penny zipcar assumes they are the ones dictating your life and you better just suck it up and deal with it. Heed this warning and NEVER GIVE THEM YOUR MONEY!!!
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August 2016 by Katherine Freeto
Ive been standing in 100 degree weather trying to get started they charged my card, approved my driving record, and ive talked to three customer service representatives and have received ABSOLUTELY NO HELP!! With technology as advanced as it is im sure they could have done more. I wouldnt recommend them to ANYONE!!!
