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August 2023 by Google user
I had the opportunity to be assisted by Ms. Taylor at the Broad Street Branch. She was most capable, courteous, and highly professional. You have a wonderful employee in Ms. Taylor, and I was most grateful for her able assistance.
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July 2023 by Vanessa M.
UPDATE-- this is a must read if you read my first one. My husband and I applied for a loan on June 8. 20 days never heard anything from them in 28 days. the first time I called and talked to. Cheria said her manager was there and she would email me the issue it was my credit. I knew that I asked her if she could take me off. So then it was just my husband's loan and we knocked it down to 3000 instead of $5000 because we didn't wanna put down collateral. Anyway, didn't hear anything until I called and they declined because of his score being below 700 and as you can see below the picture where they said they ran his credit report and his score was 686 he just checked and it was 713. I did not get one. So that was a lie. They didn't do anything but run a credit check. She got hateful with me got a fourth my husband, the branch manager called got hateful with me telling me that if we just would be quiet, she could explain everything to us. The branch manager,Andrea Smith and Taylor must've talked about it before hand, because they had the same script. Both told us to be quiet both got smart both said they had a special credit reporting agency not any of the three credit reporting agencies until I called them on using Trans Union they still didn't admit it until I just got this in the mail they lie do not waste your time they're rude. They lie, and the people above them do not care because I talk to them as well. They were also supposed to take me off of the loan and they sent me a letter to say why I was not approved .Miss Taylor wanted his paystub and a copy of his drivers license if they knew on the eighth and he was not gonna get approved why ask on the 20? Lies again. I was waiting on this before go online and make a report with the Better Business Bureau because them saying that it was his credit score and then ask him for this information a couple weeks later goes against what they're saying. Stay away from this bank. They are bad news and they lie. They got the information and never even called us and it was an emergency loan. I hope better business bureau burned them up. LET'S STOP GIVING THESE BANKS, BUSINESS AND AWARDING THEM FOR TREATING OTHERS BAD STAY AWAY FROM US BANK THEY'RE BAD NEWS. Update Got a call Terminex Campbell, who supposedly is over a lot of the banks who basically defended everything they did said they had to talk with the people that got hateful with us asked about why it took them 28 days to do the loan. She blamed it all on the computer even though I said they didn't call me in the 28 days they had the loan application and she said they were working on that meant oh crap they to the car they had a score they never called. They are not a good bank to do business with. They don't care they just defend what they're doing even know it's bad business all she did was justify everything that they did, and said even though they lied and said they don't deal with Trans Union and they lied when I called them 12 days after they had my loan and then they lied again when I called them on the 30th 22 days after they had our loan and she tried and tried to justify why they never called in 22 days, there's no justification they could've picked up the phone. This was an emergency loan, I'm letting it go. It's bad business they're bad people to deal with and they all have the same Script defending each other. I'm posting this everywhere I can, there is no justification for this. I understand if it was a credit score issue OK but there's no justification for them hollering at us. There's no justification for them taking that long when it was a credit score issue there's no justification for them calling over and over and over again harassing us so they can say what they want I hope they're happy with the way they handle that and I wanna make sure my one and a half million followers on Google reviews and with the Better Business Bureau and a few other place. If you wanting a loan in a good t
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September 2017 by Miller W.
worst bank ever especially if you own a business. they will try to sell you on what they say is better treatment because they're a small bank, but in reality you're better off dealing with the big banks. my brother and i had a business that we were selling and the sale could not go through by first national's self imposed closing date. they responded by extorting $25000 from us to keep the lines of credit open another month until we could close on the sale. don't even think about using them. you'll be sorry if you do.
