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November 2024 by Sarah Abay
It’s Monday there is only one teller it’s took me 45 min to get to my turn. They shouldn't be in business it’s not fair to wait for 45 min to drop a check. Bad experience I will never come here again
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August 2024 by Walter Salazar
I am very grateful to Miss Irene for the excellent attention she gave me, she cleared up all my doubts.
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July 2024 by Jorge Rodriguez
Friendly service! In and out no problem.
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April 2024 by Jon Santos
Irene A. has provided excellent customer service for me today with a positive attitude. Deserving of a raise.
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February 2024 by Anis Sakka
the worst bank ever
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December 2023 by hala Jano
Very bad customer service, one banker long lines unwilling to help
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September 2023 by ana romero
This branch is TRASH!INCOMPETENT STAFF AND UNWILLING TO ASSIST!
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July 2023 by B R
I was looking at the reviews and it looks like the management at BB&T or Truist do not and have not read the reviews (which goes back a decade)!!! Because this branch continues to operate at a 2 Star level, and continues to provide bad/slow/rude service ??♂️
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May 2023 by EaglPak LLC
All the time this branch Too much waiting time all the time staff shortage very bad service overall
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January 2023 by Lan Nguyen
This is the first time I have ever known that you cannot exchange money while you are in the bank - i gave out a bunch of $1 bill and ask if I can exchange my $1 bill to $10 bill but she stated that she cannot exchange it- it need to be deposited into account
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April 2022 by Haley Chin
Very ugly service1or 2 banker serve all customers and drive through customers too.Always waiting long time at least 30 minutesNew branch manager woman is very rude and crazy service.
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October 2021 by DC S
If you need paper work or a notarization or anything other than deposit/withdraw at this bank, DO NOT make an appt through their website. Even though there is a space on the website to provide details of the service you need, they don't read it and you will arrive at the bank to find that there is no manager, or no one who can do a medallion notarization, or something equally inconvenient. They will expect you to just go home and call around to other branches until you find what you need. Do not expect service from this branch -- or any other, really.
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June 2021 by Debra Stevenson
If you need paper work or a notarization or anything other than deposit/withdraw at this bank, DO NOT make an appt through their website. Even though there is a space on the website to provide details of the service you need, they don't read it and you will arrive at the bank to find that there is no manager, or no one who can do a medallion notarization, or something equally inconvenient. They will expect you to just go home and call around to other branches until you find what you need. Do not expect service from this branch -- or any other, really.
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December 2020 by Derek Alan
The Front desk/reception lady was very curt and rude with me. Especially for being the first impression of this branch, I did not feel very welcomed at all.
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July 2020 by Al M
Wanted to cash a check and BB&T wanted to charge me $8 because I don’t have an account with them. This is a DISSERVICE to their own customers!
