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February 2023 by Hilawe Tesfa
The staff here are friendly, attentive, and helpful. Even though it is not my primary branch, I will go here for my financial needs. They really welcome you, and I appreciate that.
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December 2022 by AFEF MARES
My second time going there to cash a check - Drive through , so disappointed, for the second time I was waiting so long for someone to help me - a teller came up in the screen asking me to wait more because she has someone in the lobby !! Customer have things to do also too not waisting our time - very poor quality customer service.
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September 2022 by Wilbur Hall
Best bank in the state of Virginia !!
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September 2022 by Tom G.
This bank is awful just like all the other banks. The employees are no help. If you have a issue with your account you get a lot of double talk. No solutions. Just round and round.
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August 2022 by Spike S.
Always helpful. They remember you here. I've always been treated well from early on when I opened an account in my twenties. I've seen them go the extra mile time after time. Terrific management from the times I was there.
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November 2021 by Ellis B.
Always helpful. They remember you here. I've always been treated well from early on when I opened an account in my twenties. I've seen them go the extra mile time after time. Terrific management from the times I was there.
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October 2021 by Deborah Bays
Cannot, absolutely cannot do business here!!! Management staff incompetent and unable to complete simplest tasks. Many, many excuses, multiple visits - STILL unable to access account!
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September 2021 by Deb B.
Annandale branch is notorious, and deservedly so. It is impossible to do any business here! Management in particular is incompetent, full of excuses and useless. After 3 visits, still unable to access account. Going up the food chain.
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August 2020 by Samer Alaaeldin
This is the worst bank in America..They make you wait for over 30 mins to deposit a cheque. They have the worst customer service ever !! I will never recommend this bank to ANYONE not even my worst enemy !!!
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June 2020 by Tanawish Tj Ullah
What a joke of a bank. I transferred money from my online back account into my B&H account when I came to withdraw it the ladies kept asking me questions as if I was doing something suspicious and refused to give me MY money and only gave me a portion of what i needed. Worst customer service at this branch. DO NOT GO HERE. I am debating closing my account with them.
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June 2019 by Chris P.
I've been banking with B&H for 30 years. Also deal with other banks for our business and our customer's businesses. Burke and Herbert is the best bank I interact with. Best for service, best for accuracy, best for everything. I particularly enjoy the team at the Dumfries branch. This branch is probably the best I've been in.
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May 2019 by Helen S.
This is a great bank with wonderful service. I have been a customer for many years with my personal and business accounts.
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February 2019 by Mike Roberts
The rude lady working in the front needs to learn how to speak to customers. Remember it's my account and you should help people instead of talking disrespectful to your customers. And the manger of this branch I must say is the rudest person I have ever dealt with. She overtalks the customers and has a very rude mouth on her. You should be more helpful to your customers because they are the reason people even come to your bank. New management or new workers should be placed at this location. All in all this is the worst experience I ever had at a bank. I will never have a Burke and Herbert account after this. You people that work at this location make people not even want to come here. O out of 5 stars.
