-
January 2024 by Carlos JC
One of the best, most helpful, pleasant, professional teller experiences I've had with any bank. I visited the Annandale branch on 1/4 to simply get assistance with my credit card. Alexis took the time to resolved my issues, answer all my questions, and even helped me navigate through he bank app, patiently, for follow up support. The reception officer, as well as branch manager were also very helpful, pleasant and professional.
-
January 2024 by James Proudstar *Warpath*
Very frustrated with capitol one generally. Your system for accepting credit card payments wasn't working for 2 days so I went into a branch to solve the problem. The only solution they had was to charge me to use the ATM so I can pay in cash. Thank goodness after 2 more tries it finally worked over the phone. Anyway, I'll be paying off my credit card debt soon and will stop using capitol one. The fact you couldn't let me just pay my credit card payments like I always do bothered me and got the nerve to not accept responsibility for your broken system. Manager here is truly terrible at conflict resolution
-
April 2023 by Patrick Oquendo
Never use their ATM to do transactions, if something goes wrong you will have to wait 45 days to resolve it. In the mean time you are F___ed waiting for you money
-
March 2023 by Gypsy Q.
Slow,impolite and careless attitude overall! Find another bank where the employees act like people not careless robots!
-
March 2023 by Samanthaxxroblox
Great customer service and as always they continue to give opportunities to people of color and with people trying to get their lives back on track as it was for me capital one open a lot of doors for me over the last year and I'm proud to say I'm doing pretty well because of their help and the credit monitoring system with credit wise thanks capital one for all you do for me on a daily ? basis ? ? ? ? ? ?.
-
January 2023 by Sagie Neerman
Went to get a cashiers check and the process was easy. The lady at the counter was helpful and answered all my questions.
-
September 2022 by Hamed Hematy
Thank you Tania for your professional service.
-
September 2021 by Sharon
Was able to complete new acct process here. Customer service ok. Parking lot too small, not enough parking. Traveled all over Fairfax to find a location, first 4 locations were closed.
-
September 2021 by Lamia Benidir
They refused to deposit checks for me because there was many if them! It was 15min till closure, if the guys split the checks, they would finish in like 10min but they just straight told me they needed to close and I needed to come back tomorrow. Was too tired to even argue with them.
-
April 2021 by Raquel Arango
Went to the branch on a busy day and David the teller rep took his time to assist in a very professional and timely Manet. Tremendous customer service
-
March 2021 by Morgan
This bank needs to consider hiring more staff. The lines are always out the door and the teller drive thru is almost never available. I usually drive an extra 15 mins out the way to go to the next nearest. I hope my review gets this place the help it much needs
-
February 2021 by Tarkan Korkar
never work again...
-
November 2020 by Lux H.
Literally the worse branch ever. Always backed up, lines are long and everlasting, atm machines hardly ever work, place looked messy -- I just don't like this place. Capital one needs more branches.
-
November 2020 by Aung Maw
Denise was very friendly and helpful. She went above and beyond to help me. She even made a follow up phone call to provide an update on my account. Although I noticed there were only two windows Opened and no other associates were there, the service was excellent.
-
October 2020 by Morgan D
This bank needs to consider hiring more staff. The lines are always out the door and the teller drive thru is almost never available. I usually drive an extra 15 mins out the way to go to the next nearest. I hope my review gets this place the help it much needs