Metro by T-Mobile receives high praise for its helpful and friendly staff. Customers highlight the excellent customer service, with staff members like Evelyn, who assisted with documents and provided a free case when switching from another provider. The store staff are described as professional, patient, and efficient, making the experience easy and fast. One customer appreciated the help in choosing the right phone for work needs and received free accessories. Additionally, a Korean staff member was noted for offering a great deal on a Samsung tablet and a free case. Overall, the team is recognized for their helpfulness and ability to provide good deals.