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April 2024 by D B
Would give this place a 0 if I could . Asian lady I guess the owner is so rude and mean . I will never come back here . She always got an attitude. Like lady I’m spending money in your business
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February 2024 by fayeq Hamdallah
They don’t accept subway
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December 2023 by Harold Salters
A founding member of the fast food "build it your way" club. It's very good. And more consumer friendly than McDonalds "use the touch screen".
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December 2023 by Don Hoffman
Your marketing says "Eat fresh." It was not fresh. The bread was very dry, must have been at least a day old. The cookies weren't fresh. The shredded lettuce was on the verge of turning brown. To top it all off, no coupons were accepted.
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October 2023 by Gina Perovich
TLDR: They canceled my mobile order because I ordered with a coupon. I didn’t find this out till I got there to pick it up. They said they don’t honor coupons because they can’t pay their rent.Now that I’m posting a review, I’m wishing I would have read the others before going! I placed an order online using the mobile app. It allowed me to select a “50% off a foot-long sandwich” coupon, as well as a free cookie deal that I had in my rewards. When I selected the promo, the app gave me a choice to pick a participating store, which leads me to believe that you can not accidentally select a store that doesn’t participate in the promo. I get to the store 10 minutes later and there’s no mobile order waiting. I waited for awhile, then had to ask about it. At this point, I was told by the girl behind the counter that “they don’t do the half -off discount”. I was confused since I was able to place that order through the app. She told me that they couldn’t honor these discounts because they “can’t pay their rent”. She then went on to tell me how other businesses in the same shopping center had to close their doors, because rent was so expensive and - again - she tells me they can’t give out discounts because they can’t pay their rent. I said that sounded like a problem between them and corporate, because corporate allows customers to place these orders using this promo. She complained to me that corporate doesn’t allow them to opt out. I said that I was sorry to hear that, but I expected the order I placed - and paid for. She said, no - we canceled your order. ?! They just canceled it. I had no way of knowing. I still drove over there expecting to pick up dinner for my kid. I had a timing constraints as I was trying to grab food for him while he was in between two practices - and they just canceled it! She didn’t seem to care that I drove there for nothing. While the girl was not rude, she was very matter-of-fact. She was unapologetic and definitely expected me to understand and sympathize with the fact that “they can’t pay their rent”. I asked for the store information, and the owner came out to talk to me. She was very rude and gave me the same story about not being able to pay her rent. She told me corporate made a mistake by listing them as participating. She gave me the store number (322) but refused to give me her name. Now that I’m looking at all the other reviews here, it sounds like this has been going on for a while. This local subway either has to opt out of those discounts or corporate has to make them honor them. I certainly feel for their predicament, but it shouldn’t fall to the customer. Also, you don’t know what kind of financial situation the customer is in. Maybe they wouldn’t be ordering without that discount. Complaining to customers about not being able to pay your rent, and canceling their orders seems like the wrong place to direct your dissatisfaction with corporate. Upside: I went to another Subway with the nicest folks and great customer service! They even honored the “free cookie” reward I lost when the first store canceled my order. Great folks! Go visit the Subway at 5601 General Washington Drive!!
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October 2023 by Dianna R.
I have never met an owner so rude before in my life. I went in for training and i didn't get paid a dime for my time. Not only did she send me home after drinking water. She was talking to her employees like if they were unwanted animals. One of her employees asked her if she needed any help and she proceeded to make a snarky remark saying "you have eyes you don't need me to tell you what to do". All of the other employees told me they feared her. She was also making very rude remarks about a korean girl (I think she said Korean) which were very uncalled for. I went in one time for a sub and she was telling her employees they were good for nothing people and proceeded to tell me they were stupid. If I were an owner I would NEVER treat the people that help me run my business like that. I don't care about the petty 50 dollars she was probably going to give me but this place should be SHUT CLOSED. I recommend to go to a subway that actually treat their employees like human beings. I have never been more disgusted in a person before.
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October 2023 by Ted namkoong
They’re Not take couponOwner say I am not take coupon any more because no profitDon’t go there and waste your times if you want use
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August 2023 by Pawan Poudyal
They don’t accept subway coupon. Very upsetting when I was about to check told me we don’t accept
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July 2023 by ACE 703
Susie and the staff at this subway are excellent and provide fast and friendly service regardlsss of how busy they are.
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June 2023 by Haroon Malik
Today when I was ordering a Turkey sub I was told that this store is not accepting any discount coupons that I received in the mail promoting this subway in Bradlick SC in Annandale at Braddock and Backlick Road. They have placed a handmade sign on the counter. I suggest boycotting this store until they reverse their new policy. In the past I have used coupons here.
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May 2023 by E W.
Worst location EVER. The store smells AND NOT OF FRESH BAKING/ED BREAD. Very disappointed that the owners have opted out of accepting coupons and the prices, for what you get, are ridiculous. Jersey Mikes is right down the street. You want quality, go there.
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May 2023 by Monica W.
Worst location EVER. The store smells AND NOT OF FRESH BAKING/ED BREAD. Very disappointed that the owners have opted out of accepting coupons and the prices, for what you get, are ridiculous. Jersey Mikes is right down the street. You want quality, go there.
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May 2023 by Trang Mai
They won’t accept my coupon and the owner (I think she’s the owner) is very grumpy. She’s very snappy and just plain RUDE!!
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May 2023 by Thien Kieu Dao
The worst customer service. The lady is so unhappy and miserable. Maybe she should smile sometimes.
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May 2023 by PTGCEDEVB8801267 T
Very disappointing, drove here in the rain today, always honored coupons previously, even as recently as within the past week. Started to order and was shut down saying no coupons allowed. Regular customer here previously. Now will never return since they won’t honor their own company’s coupons.
