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November 2023 by Brandi R.
DO NOT ORDER CATERING FROM THIS LOCATION. I ordered a week in advance, had my confirmation, but when I arrived to pick it up they said they didn't have anything for me. I had to wait 40 minutes for them to find things/throw things together but that made me arrive at with the food after the event had started causing a Giant (heheh) mess. (even when I got food they had no plastic serving utensils to give me so I guess people are supposed to use their hands to get the food onto their plates lol?) Giant, reliability is so important to anyone using your catering service, entire events rely on your swift and accurate response to customers. Instead your disorganization negatively impacts a nonprofit doing good work in your community. Sad.
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May 2023 by David H.
Average Giant that seems like it was a retail store back in the day. The store wasn't too crowded and the aisles aren't too narrow so those are pluses. The deli service is friendly but below average in terms of giving you what you want if thin sliced or shaved turkey. Your order will be thicker than you request. This Giant is fine if you're in the area but I wouldn't make a special trip to go here.
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February 2023 by Gary W.
Horrible Customer Service. I got $200 cash back and they gave me 2 $100 bills. When I asked for $20s the Customer Service was rude and told me they do not have 20s. Next time I go in I will pay with their $100 bills.
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January 2023 by Mike R.
Very nice employees. They definitely will help you out. The registers are either full service or self check out. If in a hurry, the latter is usually the best choice. This one doesn't get too busy thankfully. Here you can find thing's conveniently. Time is money after all.As for cleanliness it's solid. Also the amount of stock is decent. How are the prices? Decent but you'll save money at Aldi, Lidl, Walmart etc. The produce here is very high quality. This is a spot you will find comfortable and rather easy to access. Occasionally great sales can be available.
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October 2022 by A C.
I love the Giant Food Stores - Great selections and prices (Annandale & Woodbridge Stores).
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January 2022 by Veronica S.
I found a few items that I needed, still no produce and milk. The employees are restocking the store. But no one knew about any shipment
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November 2021 by Robert C W.
I especially like Giant Food's Manager's Special program where food reaching the sell by date is sold 50% off. I take advantage of this program to try items I ordinarily wouldn't buy for full price. But... The deli departments in both of these stores abruptly stopped offering the 50% off Manager's Special for food reaching the sell by date. However, Manager's Specials are daily still offered in the bakery, meat, and fish departments. Why the difference in treatment of deli food? The Giant Manager Special is a great program that prevents vast amounts of food from being thrown out after the sell by date. Suggested solution: Giant Food should immediately reinstate Manager Specials in the deli food department to prevent deli food from being thrown out on the sell by date.
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September 2021 by Loan L.
Shout out to Carter and Will for their hard work. They were really kind and patient to help me find what i needed. If it weren't for them, i'm pretty sure i would still be at giant right now.
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June 2021 by Yathauser T.
Not as giant as other Giants in the area. Bad customer service, I ended up walking out with my groceries left on the counter
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April 2021 by John F.
4/14/21 One of the last times I was at this Giant, I was heading Shockaboom. This Giant was fairly large, but well organized. I didn't seem much of the store, because our focus was only on the apples we wanted.The apples were delicious, but I finished it pretty quickly. The next time I went back to this area, there was am temporary amusement park set up near a closed down store. This time around I got a better look at the store. Nothing really stood out for me this time, but it felt good to see the whole store this time around.
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December 2019 by Cheryl B.
Polar opposite experiences in customer service. I came in to pick up 2 holiday dinners for the company I work for. Company card was declined. There was a pleasant young lady being trained by another employee- Ali. Ali was patiently giving produce codes, showing her how to complete a tax exempt purchase etc. Unfortunately I had to go get another card. This time a young lady named Jessica was the cashier...she was irritable and complaining about not having a break. She actually said with customers in line to a manager- "can I close my line?" the manager answered "yes" just as Jessica said "close my line before I explode"...I get it, it's Christmas Eve, 4pm. Nobody wants to be in Giant but you're getting paid to do it. Ali, by the way was all over the place helping out, showed her how to do the tax exempt, wishing happy holidays. Always one rotten apple though
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July 2019 by Myranda C.
I just witnessed a guy eating off the salad bar with his own fork sticking it right back into other fruit. I told one of the customer service reps and she said that was disgusting but she kept helping other people. That needs to be attended to as soon as possible. That is a health hazard for people that do want to get things from the salad bar. It is absolutely disgusting. You have no idea what kind of health problems this guy has. Beware!!
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January 2019 by Rebecca F.
Ok, I know everyone is partial to their fav place for grocery shopping but this really is "MY Giant". Have been going here since 2001 and there is still many of the same staff. They have all seen my son grow and that's pretty cool. It's such a great neighborhood vibe to shop where they know your name (like Cheers lol) and it's a smaller Giant but I don't care. If you need something special, they will do their best to find it or order it for you. If we need to call the pharmacy, they know exactly who we are over the phone. Customer service knows us & takes great care in assisting you with exceptional service. The employees know us and my point is that they care & they remember you because they are just that awesome! We also will shop at HT for groceries too and they never recognize your face no matter how many times you go and they never seem quite happy, where at this Giant everyone is so friendly & personable. The place is always clean too, except for the occasional clientele that is gross is the bathroom & doesn't care about the disgusting mess they've made. Other than that, it's a fantastic place to shop.
