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February 2024 by Stella Heejung Chang
Agreed with many comments here about RUDE and AGGRESSIVE behavior towards paying customers also dishonest. Added drinks to our order; lied about credit cards not being accepted, or at least couldnt speak english enough to communicate that credit was accepted except for lottery tickets. Failed with flying colors and my dad and I left with utter disgust. AVOID at all costs.
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December 2023 by N C
Rude and aggressive. I was just in this store this morning and had an awful experience. Let me first start by saying that I worked as a store manager for a fast food chain for almost a decade so I have nothing but respect for food service workers. That being said, this gentleman did everything but provide a good experience. I was waiting at the register this morning to purchase $50 worth of products from 7/11 while the ONLY 7/11 employee available was clearly in the middle of a prayer directly behind the register. I patiently waited for nearly 5 minutes when the employee finally was finished and rang me up. When I went to go pay he started randomly yelling at me because I was using a capital one credit card that apparently didn’t work well with that transaction terminal. He started yelling at me asking me why I didn’t warn him that I was using this credit card because he would have rang me up at the other register. I told him I wasn’t going to engage in his behavior as it was only 7am (too early to engage with someone that was clearly hostile from the start). If you pull the camera tape you will see that I did absolutely nothing to this man to receive his rage. It’s unacceptable and I will be sure to make sure that myself and anyone that I know never goes to this establishment ever again. From what I see in these other Google reviews, this type of poor behavior at this particular 7/11 seems to have been going on for over a year without any adjustable by management. As a former food service manager, this is completely unacceptable. It was such a poor experience for no reason so I’ve filed a formal complaint with 7/11 customer support.
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October 2023 by Matthew Rowe
I would be careful sending any amazon packages here. I have tried multiple times to have packages sent there, and I've run into this issue twice now; I saw on the tracking label that the package was delivered but apparently the USPs man dropped it off with the 7-Eleven store instead of the lock-box. Then when I would go in asking about the package the 7-eleven employees would wave there hands and ignore me smiling. (keep in mind its a federal offense to open others packages) they eventually began yelling at me for asking if they could help me figure out where my package is. I have reported this to the police and wanted to inform anyone else before running into this issue. ontop of it all amazon doesn't care and will just pay out whatever than look for the package. overall poor customer service with employees that just yell at you and have no interest in helping.
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August 2023 by Budkhuu Sumiyakhuu
Disease stories is get racist
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July 2023 by Lema Sabah
The cashier are very rude they are not helping the costumer
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April 2023 by tsehay abraham
Bad customer service the people work there very rude and ignorant
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March 2023 by Clarissa Findley
I hate this 711 I work down street fort myer base every morning I come in there too get my Lunch these employees is disrespectful/Rude please do better! The old man that works in the morning he doesn't no what's he doing get better People!
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November 2022 by Jammie Adams
Management and staff are always rude. I started going to the location on S. Glebe Rd instead.
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September 2022 by Marv Da
Stop reheating old croissant
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August 2022 by Niecie Jones
This store has a mean male employee who acts like he's the Manager. He works the mornings shift.He talks to people with so much DISDAIN, coupled with his level hostility is greatly offensive. I avoid this store as much as feasibly possible. When my husband insists we go there, I refuse to have any type of conversation with him. Im appalled the manner in which he speaks to people (customers).7-20, I entered the store, quickly noticed I'M THE ONLY "CUSTOMER" IN THE STORE WITH TWO EMPLOYEES WORKING.On Wednesday, July 20th around 6:50 am, I painfully witnessed this employee SCREAMING and BERATING the Soda Delivery Driver. He spoke with this guy with so much hostility. This employee was Extremely Unprofessional. Fortunately, this Delivery Driver was Exceptionally PROFESSIONAL and maintained his emotions by not arguing. He just spoke calmly asking to not be spoken to in this manner. When he could get a chance, simply ask him if he wants the delivery or not.AGAIN, IM THE ONLY CUSTOMER IN THE STORE WITH TWO EMPLOYEES WORKING.
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August 2022 by Brian M
Staff is incredibly rude, it is almost like they hate their customers. They never provide receipts for purchases either.I’d rather go to actual supermarket then ruin my day dealing with their staff
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August 2022 by Andrey Leader
Super friendly & clean.
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May 2022 by Shayan Sarmadi
Bought some milk here and it was two weeks expired. I didn’t realize until I drank some of it. Hope this place doesn’t get me sick!
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April 2022 by Rod Smith
Good customer service. Got everything you are looking for. Love the location.
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February 2022 by Yeshua Regragui
I’m going to make sure this person & this place loses customers, I’m a military member I live on The military base that’s a block away from this establishment, I myself & hundreds of my fellow servicemen & servicewomen come here to shop, if anything happened I’d think this place is a safe heaven for women to come to, and I have never seen this place have interactions with women, it’s always myself or the boys, and they always seem nice to us, but last night I dropped my Friend who’s a highly respected woman there for 5-10 minutes, to grab some stuff while I go inside the base to grab something for work!! I will keep her information confidential but she was grabbed by her hips without consent, the gentleman there who is around 60+ Years old made some uncomfortable comments & attempted to grab her from behind & molest her…. As a regular customer I will no longer come to this establishment ever till this man is fired or charged criminally!!
