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February 2024 by David B
Fantastic staff, so the 1 star review has nothing to do with that. I just hope that it gets corporate to actually have some respect for this location and take care of it. The tiles when you walk in aren't just damaged, they're totally *wrecked* like if the store were a street it would be the grandaddy of all potholes. And actually there are multiple holes (several feet long, 2-3 inches deep) all in the entrance area. Staff said they put in *multiple* requests but that Advanced Auto Parts corporate only did something with tiles in their back. Figured they were just waiting for a trip-and-fall lawsuit till something is done. I shared a picture that I saw in another review just to show what I'm talking about but it's much worse, wish I had taken some photos. Personally it's not even a huge deal in terms of aesthetics but it is dangerous and it doesn't show respect for the staff who work at this location. They basically threw the place under the rug (maybe that's what they should do with the holes in the meantime) because it's a smaller location. I also hear that they put in requests for HVAC maintenance but nothing was done. This is something UPS would do. Advanced Auto Parts should do a better job when it comes to self-respect for their own staff and their customers in this central Arlington location.
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February 2024 by BombMom
Both ladies at the cash register were very nice, and helpful.
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February 2024 by Elizabeth E
Great customer service. I had a hard time finding my order information for a return and the woman at the register was very patient and helpful.
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February 2024 by Mohit S
Excellent service at this store. De was amazing!!
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January 2024 by Deedar
Terrible! 'De' was extremely rude from the beginning and condescending, she was trying to get out of installing my battery /warrant that if she did there was a 50-50 chance it wouldn't start I didn't trust her at all. And when her rudeness became too much and I said something she refused to even let me take the battery and install it myself and cancels my order. This is also not the first time advance Auto has refused to install my battery that they probably advertise they install. Called AutoZone and they had a better price and more than happy to help with the install. Yep, my mistake.
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January 2024 by Christopher Gadon
Easy place to get your car parts from, adequate stock and quick shipping for what's not in stock.
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January 2024 by John Scott
Really good service
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December 2023 by Michael “Newmie” Newman
Easy online ordering, with Black Friday Weekend coupon offers! Good savings and reliable rebates on many items. Clerks are knowledgeable & offer a fantastic friendly customer service experience! ?? #NoHasslesChip in just a few dollars ? to the helpful salesclerk and quite possibly he/she can install the auto parts you bought here. ????? If the same items are purchased at a gas station/garage, or more so a car dealer??? You will be paying a huge bill for the labor plus shop fees!{Thank you, Caballero Israel! Great help, Mi Amigo! ✌️? — Bendiciones! ??}
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December 2023 by Kelly Regan
Had to get my windshield wipers replaced and Sherry was great! She was so ling and extremely helpful with picking out which ones to get and installing them for me.
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November 2023 by Tuan Nguyen-Viet
Just visited this location and want to give a shout out to sales associate, Israel! He was super helpful, friendly and professional. He initially did a diagnostic on my battery (purchased from AA) almost 2 years ago and it checked out fine. About a month later (today) I needed a jump after my sons bball practice. He happened to be there and remembered me and initiated the replacement. After this he installed the replacement battery for me in the dark. Again, the customer service was excellent and just an overall positive experience thanks to him. Thanks again, Israel! Hopefully this replacement battery lasts until we get a new car!
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November 2023 by John P.
Just visited this location and want to give a shout out to Israel! Super helpful, friendly and professional. He initially did a diagnostic on my battery (purchased from AA) almost 2 years ago and it checked out fine. About a month later (today) I needed a jump after my sons bball practice. He happened to be there and remembered me and initiated the replacement. After this he installed the replacement battery for me in the dark. Again, the customer service was excellent and just an overall positive experience thanks to him. Thanks again Israel! Hopefully this battery lasts until we get a new car!
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October 2023 by Justin Madison
I was patiently waiting my turn in line while there was only one person on register. When it was my turn an old man cut me in line and the cashier did not defend my place in line and let the man check out before me. I set my items down and walked out, very offended at the attitude from the old man and lack of response from store staff to keep me waiting in line just for that disrespect.
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October 2023 by Beth and Lance Jackson
The woman who helped me was either the manager or assistant manager. Doesn't matter, she was extremely helpful to me. She tested my battery, got me a new one and also changed my rear wiper blade for me. She provided me great customer service.
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September 2023 by Pranav Bende
Really helpful and nice to talk to! I got my car battery replaced in no time.
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September 2023 by Paul H.
The nicest auto parts store I've ever visited. Tony, who I think was the manager, was absolutely kind and professional as he helped me change a fairly difficult battery in the trunk of my car. Everyone inside was extremely friendly, and I will definitely be going back to the same store for future repairs.
