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December 2023 by Cindy Vasquez
I thoroughly enjoyed my time at Ann Taylor. I want to express my gratitude for having such an exceptional staff! Gaby was thoughtful, kind, and incredibly gracious. I was unsure where to start, however, Gaby came to the rescue, and I left with more than I expected. She attentively listened to my concerns, suggested fantastic pieces, and I ended up purchasing most of her recommendations. I will definitely return to the store in Clarendon Blvd- Arlington, VA, especially for her.Please convey my thanks to Gaby for delivering outstanding service! In the future, I'll gladly purchase whatever she recommends.
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October 2023 by C C
I’ve been coming to this store for several years now and customer service has been lacking until today.Gabby greeted me as soon as I walked in the store. She and Monica were both very helpful, patient and amazing. Gabby “started” a room and helped me pick sizes I requested while Monica checked in on me while I was in the fitting room and grabbing different sizes for me. Gabby helped place orders for sizes they didn’t have. When they weren’t helping customers Monica were straightening displays and putting clothes away.Great selection of clothes. I bought 5 tops and a pair of amazing black pants!Was there a change in management? Keep up the great work!!!
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October 2023 by Brittany Walker
I was in Clarendon for work today and decided to stop in to see if I could find a couple of pieces for work. Before I could get past the first display, I heard a voice say, “hi, our Loft store is in Pentagon. They have plus sizes there.”……. I was so embarrassed and offended. I continued to go to the shoe sales section where I turned around and there was a salesperson standing behind me as if I was being followed. Definitely not a good experience. Kindness would have been nice. I believe most shoes and accessories fit everybody right? Smh.
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October 2023 by Dilmira
Beautiful New collections. I couldn’t pick from colors. I’m calling them Ann Beauty. Please check the store in Clarendon. Amazing..
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October 2023 by Lindsay Andarakis
Incredibly rude staff. Apparently holding a .5 pound package for one day warranted a passive aggressive note about not being a LOFT store. Thanks for being so polite and helpful ??
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July 2023 by Nancy Jean Short
I needed a business professional wardrobe for my new job. Before this my most formal outfit was leggings and a flannel shirt. I didn’t trust buying clothes online without knowing measurements and sizing details so I went here, and I’m so glad I did. The salespeople were Susana and Monica and they really knew their business. I tried on a dress and it didn’t look great. Monica took one look at me and came back to the dressing room with a new dress, which I never would’ve picked for myself and said, “This one will work better for someone with your torso proportions.” She was right. Susana brought me trousers and recommended which types of shirts to pair them with, and again, the outfits looked great on me. The clothes I bought are formal, attractive, and comfortable. I seriously did not think a combo of all three was possible. The regular prices are expensive, so I recommend you choose sale items.
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July 2023 by Matilde C Calderon
Don't order pick up from this store because the people who work here are lazy and they will just cancel your order. I ordered something online and selected this store as my pick up location. My order then got canceled as they said they don't have it. Since I live nearby so I went check and they had what I ordered there. I asked the assistant why they canceled my order and they looked very indifferent and seemed not to care.
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March 2023 by Arantxa Cayón
Expensive los quality clothes
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December 2022 by Maria Nissa
Dastan helped me out finding what was best looking on me! Very kind and very approachable! Thank you for excellent work!
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November 2022 by Nahid A.
Ms. Yara she is an excellent worker and knowledgeable towards her field of work. She does her best as always to help the customers. Great job Ms. Yara keep up the hard work :)
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September 2022 by Beth
Excellent customer service when I stopped in about a month ago. I returned a pair of pants and found a new one!
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June 2021 by leah gannaway
Way over-priced for what it is. The place was empty on a weekend afternoon.
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July 2020 by maureen w.
It was a pleasure to shop here today. Staff was incredibly friendly and engaging. They are taking safety protocols very seriously
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July 2020 by Colleen S.
all the staff were super helpful and kind! Will price match to the prices online and also helped with sizes. Will visit again.
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June 2020 by Samantha Sparks
Please update your hours. Both Google and the Ann Taylor website say this location is open until 6 pm. I went at 4 pm to pick up and online order and the store was closed.