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November 2025 by Daniel Commins
Really disappointed. I had a Genius Bar appointment to get my iPad repaired. From one day to the next it just stopped turning on. “My iPad won’t turn on” is one of the options when the website asks the reason for your visit. I come to the store. The tech runs a diagnostic on my iPad and says “ok I have the results of the test. Your iPad won’t turn on”. I said I know that’s why I’m here. She said they do not do repairs on any iPad and could not offer any trade in or replacement options. I was told to throw my iPad out. First it would have been nice if the website told me they don’t repair iPads rather than offering me an appointment to get my iPad repaired. Then the tech was so unhelpful and dismissive. Since you can never get it repaired if something goes wrong, I learned my lesson - never buy another iPad.
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November 2025 by Latisa DORSEY
The WORST Apple Store EVER!! Stay away and patronize the Tysons location instead. The management was horrendous, specifically Tommy! We were trying to exchange for a different color and they told us it wasn’t possible due to accepting a promotional finance offer with AT&T. After calling AT&T, they confirmed and they spoke with him and told him that the promotion will still be effective with the different color phone. They kept LYING and when I started to record their reasons why they said it wouldn’t work, he had security make me leave. Tyson’s returned the phone and completed a new order with the color he wanted in a matter of minutes!
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November 2025 by FNU Sabeeh Ul Hassan
I had a terrible experience at the Apple Clarendon store. Moe welcomed me, and I told him twice that I didn’t remember my iCloud password and needed help transferring my data. He said it was no problem. After spending about 50 minutes buying a new iPhone 17 Pro and paying in full, he brought over a girl named Mary who rudely told me the store was closing in 4 minutes and I had to come back tomorrow. When I explained Moe wasted my time, she started lecturing me instead of helping.
The manager didn’t seem to care, and the staff looked untrained. Very disappointing experience.
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November 2025 by True Value
Hard to find or talk to anyone . Everyone seems busy . No greetings , no “Hi” . U reach out and pay and leave . No guidance or help to explore the future or tech guideline . No price match . Apple u can do better
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November 2025 by Jj T
⭐️⭐️⭐️⭐️⭐️ 5/5 — Outstanding customer service, technical expertise, and genuine honesty
I visited the Apple Store in Clarendon (Arlington, VA) on October 31st, 2025, after my MacBook Air (2019) suddenly stopped charging through both USB-C ports. I had already tried different chargers, outlets, and even an SMC reset, but nothing worked. The battery was down to about 30% and draining, so I needed same-day help before the laptop died completely.
I arrived around 7 p.m., worried and fully prepared for the possibility of an expensive repair or even a full logic board replacement — and with no expectation that it would be ready the same day, especially on Halloween night.
However, from the moment I walked in, the experience was exceptional. It genuinely felt like entering a place where people care about you and are ready to help.
I was first greeted by Woody, who was friendly, welcoming, and even spoke some Spanish, which I truly appreciated. Shortly after, Brad took over the diagnostic process and explained everything clearly and professionally: they would first test the charging port (a $114 replacement if needed), and if that didn’t solve the issue, they would move on to a power test to determine whether the logic board was damaged, which could cost around $348 plus labor.
I braced myself for the worst — but less than ten minutes later, Brad returned with my laptop fully working. No part needed replacement. No fee. Just honest, knowledgeable, efficient service.
They simply reset an internal component, the MacBook immediately began charging again, and they sent me on my way with a smile — without charging me anything at all.
In a world where tech repairs often come with unnecessary costs or uncertainty, this team showed real professionalism and genuine customer care. That alone deserves recognition.
Woody and Brad turned a stressful situation into a reassuring one, and I left not only with a functioning laptop, but with renewed trust in Apple’s service quality.
Highly, highly recommended.
If you need help with your Mac, skip the worry and go straight to the Clarendon Apple Store — you’ll be treated like family.
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October 2025 by Mariana Arteaga Pinto
Is a nice place but the service was not good enough.
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October 2025 by Sharon W
Excellent service at the genius bar. Several members of the staff spent a very long time trying to make sure I got a warranty replacement from Belkin. Sadly it turned out Belkin had glitches it has not addressed for several days preventing access to the replacement. Apple Clarendon went above and beyond to try to help.
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October 2025 by Natalie Pendie
Just made a purchase and was helped by Chase. He was super personable and helped guide me through my purchases seamlessly. Will definitely be back to this location for future purchases. Thanks Chase! You rock!
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October 2025 by Reem Garada-Lin
Literally go to any other store, don’t go to this one.
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October 2025 by Angel Rivera Lopez
Appointment was great service was fast. In and out under 20 minute with appointment
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October 2025 by Daniel
When you enter, it’s likely that no one will greet or help you. There is no clear area or person you should head to for help, and no staff will approach you even if you just stand around looking confused.
I even tried to approach staff, who ignored me until I barged into their conversations - like I’m the one inconveniencing them.
On top of that, they processed my iPhone upgrade program trade-in incorrectly, resulting in my loan being resumed, and now I need to set up another call with Apple to fix things.
This is one of the worst retail experiences I’ve had, period - I have better experiences at CVS.
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October 2025 by Brandon Rowley
Friendly and helpful staff.
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October 2025 by DeGrafth Palmore
No one was helping. I walked in with an appointment and not one person could help me. Waited 20 minutes until I left.
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October 2025 by Christopher Beardsley
Shout out to Gabe at this location. Coolest and nicest guy I’ve met in an Apple Store. The man dragged me for having a 6s for so long, all good though cause he was right. Great customer service. Separately, low-key would be this guy’s friend. All the best!
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September 2025 by Rahath Rahman
This store is completely disorganized and wastes customers’ time. I scheduled an appointment for an iPhone 14 battery replacement, only to be told they didn’t have the part. When a battery was finally ordered, my contact information was entered incorrectly. As a result, I never received any notice, yet the store claimed they had “already sent an email.” They admitted they only hold the battery for five days before returning it, so their mistake left me stuck in an endless loop.
No one could confirm whether the battery was available, calls went in circles between the store and the contact center, and the only way to reach a human was by selecting the sales option. When I finally spoke to staff, both the associate and manager were dismissive and unhelpful.
This location clearly lacks accountability, basic communication, and respect for customers. They need immediate retraining on customer service.
