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November 2025 by Gab G
I wish I would have read the reviews before I came here. I feel like I was talked into getting the iPhone 17 when I really only needed the 16 for my needs (not interested in apple AI), and he told me one price that was lower than what my receipt said. I’m not likely to return
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November 2025 by Shahida Akter
The employee at Apple Store should have some professionalism. Most of the employees were busy on their phone , specially one of the employee was on messenger video call with loud speaker 😬. When we asked for help he was like just go somewhere else, he was pointing us to go somewhere else instead of helping . All of the employees were like pretty available without customer helping but still they were passing the customers one to another for payment . Never recommend to go that store 🤮 overall customer service was poor… no one asked for help, even we asked to get help … found out 🤮 so disappointed
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November 2025 by Ashley Shikei
Do not go here if you’re a black person because they will not service you. My brother and I visited the store to get a new iPad for his school. We spent half an hour there, and no one bothered to help us or even greet us. Meanwhile, they were all staring at us. Every other person that came after us that was non-Black was greeted very cheerfully and serviced almost immediately. I literally had to leave the store because why will I give my money to people who don’t care about earning it?
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November 2025 by Ahmad Zia Hamdard
I bought an iPhone 17 here and had the worst customer service ever. The salesperson, Steven, was rude, disrespectful, and didn’t help set up my phone. The rest of the team gave me different names, so I don’t even know who he really was. Completely unprofessional—shame on the management for allowing this kind of behavior.👎🏼👎🏼👎🏼👎🏼
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November 2025 by Ahmad Hamdard
Shame ((Steven,Eric ,Mike )))I recently bought an iPhone 17 from this store, and it was one of the worst customer service experiences I’ve ever had. The salesperson was extremely rude and disrespectful. He didn’t ask me any questions, didn’t provide important information before charging me, and didn’t even help set up my new phone.
When I asked for his name, everyone on the team gave me different answers — one said Eric, another said Mike, and he told me his name was Steven. The whole group was laughing like it was a joke. This kind of behavior is completely unprofessional.
It’s disappointing to see such poor service and lack of accountability. Shame on the leadership and management for allowing this kind of attitude in their store.
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November 2025 by Sarah Smith
The team here told me they wouldn’t give me anything for my iPhone 14 Pro even though the estimated value was $250-$350 online, they offered me $0 and told me to recycle it there with them. I refused and went across the street to Best Buy where I received $200 for it instead. Apple’s customer service is trash.
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October 2025 by Thomas Good
worse customer experience with this Apple Store at pentagon today. Staff so rude and inexperienced.
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October 2025 by Kristen Stewart
Ended up spending an hour here and every one of the three employees I interacted with was kind and helpful.
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October 2025 by Berk T
Unhelpful people I came with my 17 pro max new phone to get help to transfer but because I bought it from another place they wasn’t interested to help me so had to leave! This is ridiculous!!
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October 2025 by TheYoungFamily Ent
So I see I’m not the only one with an horrible experience. I would NEVER come here again. I went in to get my phone replaced after coming from another VA store stating my phone was not repairable and needed to be replaced. I go here now I’m being told I need to repair it. As he’s saying that (Big guy short cut light skin heavyweight guy) he DROPS the phone and immediately put in for a replacement. Apple technicians give McDonald service. And I’m only stating this because I WAS A REPAIR TECH MYSELF. They go around in Circles and try to make you purchase more things instead of focusing on the issue at hand. But that’s not the WORST part. I had tape on my phone, YES that’s how badly my phone was broken up still is by the way and MORE due to him dropping it 🙆🏽♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️ and asked one of the techs (can’t give a name because SHE (short girl black roots orangey ends nastyyyy attitude I think she wear glasses) & the guy who dropped my phone BOTH refused to give names due to me stating I was going to write a review). Got mad because I asked for a replacement and told her not to take the tape off my phone THIS GIRL LITERALLY WALKS OFF & say wait for a new technician then. Like what in the…. That literally could’ve been my reason right there. WHEN YOU WORK IN CUSTOMER SERVICE, this is obvious, SERVE & BE NICE & BE PATIENT WITH THE CUSTOMERRRRRRRRRRRRR. But granted I have to go BACK to this SAME STORE WHO REFUSED TO GIVE NAMES BECAUSE OF BAD SERVICE & breaking my phone MOREEEEE because they aren’t doing the basics which is giving GOOD CUSTOMER SERVICE. I did nothing wrong but asked for the tape to not be removed until they figured out the next steps now I’m stuck with this phone for 2-3 days and it’s WORST than when I came in. Thank you apple for alwayssss hiring people who know how to pressure sell and not get it done or take years to. Thank you!!! I love it :) last upgrade for sure. Please for the love of GOD someone come out with a better software I promise you you’ll have a loyal customer.
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October 2025 by sushannth
Ridiculous service, long wait time even after booking appointment. No proper planning! I get very bad experience
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October 2025 by Phuong Tran
Located on the third floor of Pentagon Mall. Easy to access if you park your car on the 3rd floor, closed to the bridge and Apple Store on the right hand side. Friendly service and knowledgeable about Apple products. Highly recommended to everyone.
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October 2025 by John Zang
I had an excellent experience with the staff here. They were able to replace my iPhone battery and dealt with me incredibly fairly.
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September 2025 by Michael Geoghegan
Literally the only Apple store in the area to go to if you need support. Spent weeks trying to get a broken screen repaired, multiple appointments at other locations, all a giant waste of time. They had me in and out in less than 20 minutes, everything taken care of, no problem, and I didn't even have an appointment! Wish I could give more than 5 stars.
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September 2025 by TIM S
I would give this place zero stars but some of the employees they are nice and helpful but the fact that they can’t fix things that occur when other places can just speaks volumes
