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August 2023 by Vincent Valenzuela
Asia was very helpful, genuinely friendly and nice to the customers. She is great.Candice & Estela, not so much. Those two gave bad attitudes and argued with customers. I’ll only go back if Asia helps me again; just do everything online. Let this bank merge, get bought out or close down like many of their other branches for AFB. Hours aren’t great either
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June 2023 by Daniel Baur
Candace was extremely professional and personable as she solved my issues. Frankly, trying to work through the issues I was having by using the Armed Forces Bank online system was terrible. The chat system did not work, the customer service number did not have relevant options or a way to connect with a real person. I was fortunate to find a number to go directly to the Ft. Myer’s Branch and have Candace answer. She was great. My rating is for her and her branch. After 50 years being with Armed Forces Bank and its predecessor Fort Knox National Bank, this is the first time I would give the Bank itself a 0 star rating for today’s experience with its online system.
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June 2023 by Garry Gaston
Overall, I would highly recommend Armed Forces Bank, Fort Myer, VA to anyone looking for a reliable, trustworthy, and friendly banking experience. They truly go above and beyond to ensure their customers are satisfied, and I couldn't be happier with my decision to bank with them.
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June 2023 by Mary Jo Kittle
The Armed Forced Bank on Fort Myer, Virginia has great rates for money market CDs, one of which we bought today. I want to commend staff member Candace Thie, for her courtesy to her customers and expert knowledge of such financial transactions.
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May 2023 by Stanley Wright
Candace and her Team values and treats individual members as very important. I really appreciate this hometown feel
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March 2023 by carol wilkerson
Estella and Candace at the joint base HH/Fort Myer branch are to be commended for such excellent service in handling a disputed charge and getting my refund from one of those scam operations online. These suspicious companies ask you to do a survey for well known retailers such as Costco and Walgreens, then they offer prizes for free, and all you have to pay are "shipping" cost. It turns out I was incurring a subscription cost and may get a monthly charge for "health and wellness"or gadgets Estella helped to educate me about these scams and Candace ggave me the lowdown in getting my refund and this "subscription" cancelled.
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December 2022 by Kari Bailey
Candace Thie is fantastic! She is very professional and hardworking! She managed to help me as well as helping customers through the drive thru in a timely manner! I am very pleased with the service that she provided.
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December 2022 by Martha Jewett
Candice Thie military banking supervisor helped me patiently sign up for checking acct and 2 CDs which O had seen advertised along McNair Rd at Ft Myer, VA! Many thanks!
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August 2022 by Jimmie F
If you want the best service and patient, i learn something new every experience... visit this location Branch 5 Fort Meyers. THE BEST TEAM EVER... 5 STAR SERVICE AND ALWAYS GREETED WITH A SMILES. I LOVE THIS TEAM
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August 2022 by Tim Jones
GENET has a great service, friendly and Candice also help me.
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April 2022 by Shari J
Great service at this branch. We love AFB used them at multiple duty stations. They have all the online banking and web based services too, but if you need to walk in and get assistance from a real person, they are great very helpful and kind snd courteous.Thanks
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April 2022 by Whennah Andrews
Excellent customer service!!! Candiace Thie the bank manager is fantastic and very professional! Estella, the bank teller, who helped me was an absolute joy!!!
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March 2022 by tomeka nunn
Candace was EXTREMELY helpful!!! She was very knowledgeable and polite. I am always pleased when I go into the Ft. Myer Branch.
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March 2022 by Tereza Townsend
Thank you so much Candace for great customer service at Fort Myer, VA branch
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February 2022 by Candace Thie
Staff is knowledgeable and takes pride in getting to know their clients. Service exceeded expectations and I walked away with more than I came for.
