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March 2024 by WRLDOFMKUP
Miles is the best!
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February 2024 by Jamila Houser
I went to the store on 12/16/23 to simply get a phone for a Christmas gift. Instead my sales rep was so pushy that they FORCED a DirectTV on me. I knew I had no intention of using or keeping the service. I returned the device a week later unopened. They did not check it in properly and now I’m being charged for a device that I don’t have. To fix it is requiring appointments, repeated visits and a huge headache. DONT USE THIS STORE. Use another that will let you simply get what you truly want.
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February 2024 by Jennifer Hultgren
Sincere thanks to Dominique at the Pentagon City store for setting me up with a replacement phone five minutes before the store closed. Dominique was so helpful and generous with her time, staying well after the store closed to transfer the line to the new phone at ensure most of the set was complete. She is a real gem and top-notch sales/tech rep--patient, knowledgeable, and quick to trouble shoot issues. Thanks so much!
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February 2024 by Hannah
Very nice interaction in stores with the workers. Helped me pick a phone and switch over services. She was very pushy with trying to get me to get a "free" apple watch and sign up for the home tech protection after I said many times I did not want it. Also very pushy about signing up for phone protection after I said I did not want it. She also told me my first 3 months of service would be free. Got my bill and I was charged for the phone service, phone protection, Home tech protection and was signed up for NextUp (additional charges) without telling me. Overall, she tried to sell me a lot of stuff I said I was not interested in, and added stuff to my bill that I made clear that I did not want. Would recommend avoiding this location.
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January 2024 by katrina burson
Terrible store and service. They cheat the customers, will not allow you to speak with managers and mislead you about charges. Specially M Diego. Do not shop at this store in fact switch your service to another provider.
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November 2023 by Karina Pacchioni
Went in to trade my phone in for a newer model. Unfortunately they did not have the phone I wanted in stock. However Dominic helped me by giving me all my options which included ordering or finding it in stock somewhere else. He found the store and we were able to call and confirm. Thanks for the good customer service. It is rare now a days.
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October 2023 by Darlene Bing
My in store experience with Samuel was fantastic. He solved my problem that I had been experiencing with Verizon that had gone on for months. He explained everything with clarity and made my day. I now have AT&T and no more dropped calls in the house and neighborhood.Another Satisfied Customer
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October 2023 by Lanija allen
Dominic was a very good sales person. He helped me with everything he explained it to I would understand.
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September 2023 by BlackmanEl
Went to this AT@T store frustrated about the issue that I was having with my phone and met Nick Pratt(one of the representatives there) this guy not only helped me with my issue so sincerely he made me feel like I was family. I had to use another phone from the store to call support, while on the call I feel something on my arm, it was Nick pulling off the stitch that was coming off my work shirt and made the shirt look fresh. All I can say is woow what top notch service. Thanks for hiring this guy.
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September 2023 by Cindy
The representatives were absolutely terrific! Especially Dominique and Nick. They were knowledgeable, professional, friendly, and very patient. My issue took quite awhile to resolve and I never felt rushed. It was a pleasure taking care of my issue at this corporate ATT store. ?
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September 2023 by James Huck
Samuel was fantastic! He is very knowledgeable, answered all our questions, very professional, and very patient. and Dominic was also very helpful on the phone the evening before. Thank you all!
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August 2023 by ellie mccaffrey
My store rep (Samuel) was amazing! I came in for a new phone screen protector and he was incredibly nice and knowledgeable about all the products and services. We even chatted about new iPhone coming out and how to get on waitlist and when it drops! He was above and beyond
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August 2023 by Terry
Dominick was exceptional. He knew so much more than phone rep. So glad I was IN THE STORE
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May 2023 by Taylor Michelle
Myles is very helpful and knowledgeable about everything you need to know about phones, accessories and the details of your plan. He really helped me get my Iphone 14 Pro Max quickly and efficiently! Thank you so much!
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January 2023 by julia giacinto
Worked with Samuel at this location and he was super helpful! Pleasant attitude and personality, and eager to help in every way he could. He knew what he was talking about and led me to the information/resources to continue to fix my issues that he had no control over but helped to get me in contact with customer support to continue to help. Everyone in the store is welcoming and wants to help to the best of their abiltiy.
