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November 2023 by Fitnez Inez
Top customer experience! I needed a new phone and I had my 6yr old son with me and Mayra Vargas got to me quickly and helped me get a new phone in 20mins. She was professional, engaging and smart! She helped me swap my current phone for the new iPhone 15 and I couldn’t be happier. Thank you At&T and thank you Mayra!
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November 2023 by Mikhail Andrews
The directions were very confusing at first I called the store and she was glad to help me get to where I needed. Once I got to the store, they welcome me with open arms and got soon to what my needs were. I got the iPhone 15 Pro Max it was a really fast process . They were great to feed me on information that I didn't know. They helped me out a lot. I had the best experience at this location. Thank you AT&T workers.
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October 2023 by Thomas Murray
Marcelo was a huge help transferring my work account to a new personal account. Five stars for his patience and problem solving.
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October 2023 by Angel Benites
Mayra was friendly and approachable from the get go, I got the phone I wanted, I received patience and attentive treatment, as well as transparency with the plan she helped me put together. Sticking with AT&T because of her! Thank you Mayra!
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October 2023 by Gibran Okar
Amazing service--not only did Mayra stay well-past closing to help me out, she ended up getting me a better plan and phone for cheaper than the one I originally came in for. I can't recommend this store (super nice vibes from the salespeople) and Mayra's careful attention, enough.
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September 2023 by Bettina
Excellent service. We are visitors to this country and we needed a prepaid plan. Marcelo set up everything for us. We went out of the store happy with a working phone. Thank you so much!
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September 2023 by Austin Pierce
I had a great experience getting a phone here. Marcelo was super professional and presented multiple options. He was also efficient once I decided on the phone I wanted and needed. Definitely recommend this store!
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September 2023 by John Veracruz
Needed help with a iPhone that had a system error and needed replaced. Mayra helped me out and I can’t thank her enough for her patience and professionalism. I had a unique situation where my father is the account owner and I’m only an authorized user but my dad was unable to access the emails with verification codes. Mayra was instrumental in assisting so we could navigate ways around this obstacle with various AT&T and Asurion call center reps. I’m very grateful for the assistance.
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September 2023 by Alekhya Parki
The in-store team helped with line transfer and getting a new phone. Marcelo and Mayra are very knowledgeable and wonderful! Great experience
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August 2023 by Bryan Newland
I'd been having great difficulty with a broken phone. I'd tried other stores and customer service/tech support, but nobody else at AT&T was willing to help (instead, they were trying to sell me an expensive new phone).I visited the store at Ballston Quarter, and Marcelo took the time to listen to me and troubleshoot the problem. After 45 minutes, he figured it out and helped me with a $25 fix. He was honest, kind, and wasn't looking to rip me off.
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July 2023 by Alexa Hurkamp
Marcelo was so friendly and helpful! Trading in my phone was so easy. The store is right next to the dry bar and near the cvs if anyone has trouble finding it
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July 2023 by JohnW
Lidia was amazing! She helped me fat a great new phone after mine had bred stolen. First-rate service and store!
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June 2023 by janice abellana
came to the store this morning and Marcello has been so nice in assisting me and explained everything. He was very helpful to me, he made my day! ?
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June 2023 by Maren Herzog
Best customer service I’ve had in years! Lidia was incredibly helpful in getting my son set up on his first phone, and Marcelo (branch manager) helped us navigate our options and with the set-up as well. I highly recommend this AT&T store location!
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June 2023 by David Soberal
Excellent Service by Marcelo!My wife and I stopped in to change my screen protector. Not only did Marcelo change it, but he actually cleaned the surrounding areas for me. He is very welcoming and helpful. It was our first time at this location. Its a full service AT&T store that’s inside the Ballston Mall on the 1st floor across from Capitol One Bank. Moving forward, this will be our new location for accessories, upgrades, etc.
