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November 2023 by Paul S.
Great customer service and work. It was timely and efficient and explained the work needed on my car.
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November 2023 by Sydney Mann Jones
I have been going to Auto Stop for years. The customer service is excellent and I greatly appreciate their detailed reports. I highly recommend Auto Stop for anyone, especially so for people who do not identify as a car person (like myself). The staff is friendly and capable of explaining any needed work or issues in layman's terms.
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November 2023 by Qiana F.
I absolutely love Auto Stop, no matter who you come across everyone has the same level of above and beyond customer service.. I dropped my Mercedes Benz off after taking it back to Carmax where I purchased it and was told nothing was wrong within 24 hours Auto stop found the leaking holes and faulty fuel injector which was giving me headaches and making it impossible to use my defrost and heating system.. not only did they get it fixed they were able to use my warranty to cover a nice portion of the cost covered with next to nothing remaining out of pocket.. Auto Stop stand in business and I will be forever appreciative of the service they provide me..
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November 2023 by T J.
Here's my honest review...1. Dropped my car off on 8/14/21, mid-afternoon...2. They had me taken to and returned from a local sports bar. 3. All necessary work on front brakes was completed in less than 3 hours...
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November 2023 by Jamie S.
Auto Stop is always very helpful and has great service! They even provide transportation while you are waiting for your car to be serviced!
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November 2023 by Andrew Baird Jr
AutoStop is an excellent repair shop, and its desk personnel are really thorough in explaining all your options on a repair. Lucky to have them on nearby Four Mile Run.Services: General repairs & maintenance
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November 2023 by Islandfools Family Travels
Auto Stop has been my trusted car service shop for many years! professional and always explain the problem in detail. Appreciate all the pictures and assessment summary, and the snacks during checkout. Thanks for A+ service every single visit.
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October 2023 by Jordan Garberding
10/10 would recommend! I purchased a used car that was completely faulty and for contractual issues, I was unable to return the car. Auto Shop Arlington helped me fix everything! As a first time car buyer, this shop was by far the best possible place to end up at.Immel was the person hat helped me with everything. He went above and beyond to follow up with updates/prices/options etc. and patiently answered every single question I had. I was taken great care of and am incredibly thankful for all they did. They returned my car back to me in better condition than when i first dropped it off with them.They without a doubt earned my loyalty and will definitely be seeing me again with any future car issues.
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October 2023 by Cassidy Bazley
Unparalleled experience at Auto Stop! I’ve bounced between shops for years and now have a permanent home at this shop. Lucas was so attentive and communicated with me frequently. Pricing was fair and transparent, and I had my car back in about 24 hours. You guys rock!Services: General repairs & maintenance
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October 2023 by Jessica Volmar
Auto Stop was very transparent and helpful with my safety and emissions test. I appreciated their explanations and pictures via email to review the test results. My car had to stay overnight and they were so helpful to coordinate my transportation for the night without my car.
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October 2023 by lauren speranza
Great service, good communication, and quick repair. They have a great system for outlining what is wrong and what needs done now vs. later. They explain the prices, were pleasant and personable, and clearly have a smooth operation. Will def be back!
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October 2023 by Howard B.
I received professional advice and quick service from them. I was pleased that they didn't push unnecessary upsells. Additionally, their gesture of arranging a Lyft for my ride home was greatly appreciated.
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September 2023 by Bethlehem A.
I've been going to them for the past 2 years because the prices at my Subaru dealership are not fair! They always go above and beyond with helping me especially Lucas! Lucas has great customer service and tells it to you straight and has never made me feel pressured in getting work done! Recently my Ac went out and they fixed that part but it was still running hot at times and I took it back and told him that he gave me a rental to drive and finally figured out the issue with being with my controls and got it fixed for me. I am so glad I can trust them and glad I found them! Thanks Lucas!
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September 2023 by Ethan Reed
This place is the one car place I’ve found to be the absolute BEST in the NoVa region! Had an amazing first time experience the past few days with the team - special thanks to Immel (the service advisor) and D.A. (the technician) for doing an excellent job!! Thank you to all of the staff for being so helpful and for taking care of my car and it’s desperately needed repairs! I had to use a loan car as it took a day or so for my car to be completely repaired (it needed a lot), and they were super helpful and patient with me and my schedule too. They provided very thorough documentation and information regarding your car, and even are super kind by giving explanations on everything (I don’t know anything about cars)! They even give you a nice treat bag which I think is outstanding and above and beyond your first time there. 10/10 definitely will be coming back here in the future for any of my car’s needs!
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August 2023 by 24KPureHot
Staff were nice. Especially Lucas and the person who worked on my car for the engine light. I can feel that Lucas has been looking out for me since my first time coming in for the engine light fix, and I appreciate that.I did, however, ran into a small problem with the store. The owner, Tom, is very responsible. He reached out to me personally to help me with the problem, which I thought was really kind of him knowing how busy he was. Just for that alone, this place truly cares for their customers.
