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April 2024 by Clarence
Great wings!
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April 2024 by Robert Murphy
Good lunch here. Nice wings special. The service was okay. Will return but nothing special here.
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April 2024 by Vanessa Jerrett
If I could give this place more than 5 stars I would. Holly was amazing!! Ask for her when you go best customer service I’ve experienced.
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April 2024 by Hugo Potchebout
Our waiter, Micheal was absolutely amazing, he was extremely pleasant and was super understanding with everything, he really treated us well and I would highly recommend visiting this location. The food was pretty good as well. Service would be 6/5 if I could rate it that way. If visiting I would definetly recommend him!Vegetarian options: Vegetarian Options AvailableDietary restrictions: Easily AccommodatingParking: Many spots available on the streetKid-friendliness: Many kid-friendly optionsWheelchair accessibility: First floor.
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April 2024 by Igor B.
I have visited Crystal City location may times before (I ate lunch there almost daily when the BWW first opened). In the beginning, they had great specials and promos. However, things started going downhill. Promos went away, and there was significant staff turnover. After COVID, BWW came up with good lunch specials, and I would go from time to time. Yesterday (4/8/24) I did a takeout order, and it was horrible. Wings were dry and hard, fries were soggy (this one I can forgive since it was a to go order, and fries were placed in a box). I also asked for sauce on the side and there was barely any sauce (half of the little container for 15 wings (c'mon BWW, I know that you have watch your costs, but this is too much). For me, this is the final straw; I am not coming back to BWW; I am done.
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April 2024 by NYS Railfan
Showed up at 9:40 and was told they stop serving food in the restaurant at 10:00 and I had to get take out, I said your open until 11:00 and it isn’t even 10:00 yet, the blonde older woman at the service desk refused to serve us. It was raining and we obviously walked in the rain with two children several blocks to get there due to no parking. We left and will never come back. Horrible customer service, that lady should be fired. Also entry way smelled like mildew or mold and the area you check in was disgusting and looked run down, like the hostess.
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April 2024 by Matthew Stein
Went in today for opening day of baseball. Not a single baseball game on at 4 pm and it’s opening day. There wasn’t a single live sport on when I walked in. The manager was friendly enough and changed some of the TVs for me (thanks)…sat at the bar to eat and watch the game. Very long story short, terrible service as always. One server who I hadn’t even spoken to decided it was his job to stick up for his very inattentive bar tender and defend why I had spent over 20 minutes (i timed it)without her checking on me. I’m watching a game, normally this wouldnt matter as much…but my food came out luke warm (almost no customers even there) and the wings barely had any sauce. The bartender was just talking to all her co-workers (many of whom were just sitting around) rather than thinking it might be a good idea to check on me a single time. I feel like the manager wanted to be helpful, but the other server never gave him a chance, and the manager clearly didnt have the wherewith-all to tell him this wasnt his place. Poor training on both ends. I served for 10 years. this place is always awful with service. I even had a waiter leave while serving here once and never came back. waited an hour for him, and still got charged! sad
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March 2024 by Trevor Culp
The bartender Deja and I'm assuming the manager a young gentleman ignored me for about 10 minutes upon arrival at the bar. I politely tried to ask about happy hour specials. Was snidely told yeah 3-6. You would think she would ask my drink order. No she went back to playing in manager guys face. No it was not her time to change shift over because she worked through the time it took me to drink my beer and leave . Was treated like a burden. First didn't have my shot I asked for from happy hour. Second never asked if I wanted any food. 3 she didn't speak to me again after telling me she didn't have my requested shot. Will never return here again. Piss poor staff and no atmosphere. This is it on a Friday choose somewhere else.
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March 2024 by vishal reddy
Ordered 30 wings and received only 20. Poor
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March 2024 by saron haimanot
Holly has extremely bad customer service. She literally had me and my friends waiting on her for 30-40 minutes to get our food And when we got our food it was extremely cold and soggy. She said “oh the kitchen is extremely backed up they have orders coming in left and right.” When there were no more than 5 tables. We told her separate checks and she brought us one whole check. And she also said “make sure to leave a tip plz and thank you” which kinda bothered us but hey at least we know where not to eat!!
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March 2024 by Bryce Besaw
Hours are wrong. Turned away an hour before the time set on google.
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March 2024 by Barbara Nicolson
Went in to grab a drink after work at 10:25 PM, a server told us it was last call…. Okay? That was the first tall tell that it was going to be a bad experience. So I sat down at the bar with my man & waited many minutes to even be told hello. Bad attitude from the bartender, told her to make a vodka red bull … 2 ingredients shouldn’t be that hard to make in 5 minutes. She then proceeded to ask the couple next to us 3-4 different questions after taking our order. Okay fine. We waited, she then sat at the computer for the remainder of the time & talked to a coworker. So I took my business somewhere else. As a veteran server/bartender, hire people who actually can comprehend good service.
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February 2024 by Steve Minard
This place has gone downhill significantly. For a while, it seemed to close randomly and unpredictably. Even when open, it's woefully understaffed. Placed a takeout order on the app, and it took 10 minutes for anyone to even acknowledge my presence, Food is still good, but be ready to wait for it. As for the atmosphere, if you like watching a game by yourself it might work for you, because it's absolutely dead inside.
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February 2024 by C JOHNSON
Bar service is
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February 2024 by Dayne Schmidt
Closing at 11pm? Get there at 9.37pm? Tell them they're dreaming!
