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February 2022 by Ava Cole
I absolutely love banking with Burke and Herbert Bank/Clarendon. I've been banking with Burke & Herbert for over 20 years. Every time I go into the Clarendon location Managers Nancy Hong and/or Ahmed Quraishi have checked on my banking needs. Typically bank managers hideout in their office pretending to be busy and you have to make an appointment just to say hello. Definitely not these two... they are there and ready to assist with information, perks and ideas of better banking.
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January 2022 by Michael G.
I recently went to a Burke and Herbert branch to redeem two Certificates of Deposit (CDs). I was disappointed in my visit. Each CD was well over $100k, and I requested two separate checks, as I wanted to deposit each in separate checking accounts at other banks. The clerk said that the cashier checks were $10.00 each or $20 for both. "WHAT?" I said in disbelief. "Are you telling me that after holding my funds for nearly a year and with paying a paltry interest rate, you are charging me $20.00 to redeem my money? How petty is that?" (I never before had any bank to do that). I asked to speak with the manager about the petty charge. After several minutes, the clerk (with no manager) returned to tell me that they would issue one check and waive the $10.00 fee. I said OK. And now I assume I am expected to be happy because they waived a petty charge that should not have been issued. So, then I ask the clerk who is to process my check to tell me what my interest dollar amount is to ensure that the correct amount is calculated before the check is to be written. The clerk calculates each CD's interest dollar amount. The calculated interest amount for each CD is five cents less than what the full matured amount should be; this makes no sense, particularly since I am 3 days beyond the maturity date. I am perplexed but for two nickels and my parking meter nearing empty, I am ready to leave this bank. I get my check and leave, and certainly plan NOT to return.
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August 2021 by N. Nguyen
The Clarendon staff are the the top customer service, I did my mortgage finance with them, they're always help us with our account, no minimum, no ATM fee. The whole team always greet us with their friendly smile. My whole family bank at the Clarendon branch.
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May 2021 by Karen Vi
The Clarendon “Great service” best branch in the Clarendon area
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April 2021 by Noi Nguyen
The Clarendon staff are the the top customer service, I did my mortgage finance with them, they're always help us with our account, no minimum, no ATM fee. The whole team always greet us with their friendly smile. My whole family bank at the Clarendon branch.
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April 2021 by Dmitri D
Absolutely worst customer service from Ahmad Quraishi and Nancy Hong. Rude , disrespectful and plainly ignorant . With this attitude this branch won’t do well in this neighbourhood. In today’s age with so many options we will make better choices where to take our money .
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February 2021 by Beth Williams
It is unfortunate that the new manager, Matthew, at the Manassas Location is unprofessional and emotionally challenged. I have banked with Burke & Herbert for over ten years...I will take my business elsewhere.
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September 2020 by John H. Fitch Jr.
Family owned for at least 150 years. Employees all know their customers and the service is personalized and so helpful. This is the perfect alternative to all these large, impersonal banks headquartered elsewhere. This is the best bank with the best service, the best employees, and locally owned and managed by the Burke family. It doesn’t get any better than that; especially in these difficult time when we all want to support our local businesses.
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September 2020 by Michael H.
Needed a document notarized quickly and stopped here, expecting to pay a fee, which was a waste of time. This bank will only notarize for account holders. Zero percent chance I will become one now.
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March 2020 by Yesica Lorenzana
Excelente servio, Ángel Sciarrone, me atendió de lo mejor, le doy cinco estrellas al banco y al servicio de la persona que me atendió.
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September 2019 by Liam Murphy
I was assisted by Aldo in regards to some fraudulent charges. He was more than helpful and stayed in contact with me throughout the week to update me. With the assistance of Aldo, I was refunded my money. I just wanted to reach out and let y'all know how appreciative I am of the professionalism shown. Thanks Aldo!
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September 2019 by Tharider J
Wonderful and richly appointed old style bank with genuinely friendly personalized service. Checking account terms were as good as I've seen anywhere including no fee ATM use at any ATM, free initial checks, and no monthly minimum balance for free checking on basic account. I'm very glad I decided to switch from my former big bank!
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June 2019 by Raia Tompkins
This location is by far the worst branch in virginia, the staff are unintelligent, incompetent and ignorant. I have been a customer with burke and Herbert for about 4 year now and have never had an issue with the staff until today! I was questioned about my ID, and interrogated about my current deposit. This location is the worst, whatever you do, DO NOT bank at this branch. I repeat DO NOT BANK AT THIS BRANCH. I will be closing my bank account and going with a bank that appreciates their customers and who value their loyal clientele!
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February 2019 by Sara Gonchig
Very poor service. I never ever will go this place
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February 2018 by Rachel White
I'm so disappointed to have to write this review. At first I had a positive experience with this bank and branch, but it went down hill starting last May. Two particular incidents stand out: