-
February 2024 by Kaleab Dejene
There holiday hour is messed up they wasted my time,
-
February 2024 by Pri
Please be sure to have some surveillance or security system at the entrance of the bank facing Wilson Blvd (especially after hours).I was there last night (past midnight) making a deposit- and there was a guy (probably homeless) on the vestibule lobby floor.He seemed like he needed shelter for the night, but I felt so unsafe as he had his face all covered in a face mask.
-
February 2024 by Raksha vashishta
Had to get extremely important work done and the bank was closed on a weekday (Friday)because it was snowing.
-
February 2024 by Alex Morales
Urgent on going to this branch just to found it closed... on a regular week day no holiday no notice...
-
June 2023 by Vinda M.
This specific location is wonderful! They have it connected to the new ballston quarter as well as the outside. It was my first time going there yesterday and I had a great experience with Becky! She helped me out quickly but she was welcoming and friendly all throughout! The rest of the staff was also quite pleasant, they were kind and respectful. The area itself is also very well maintained, modern and clean. Will definitely be coming back to this location for any of my questions/ needs!
-
August 2022 by Kristian A.
Capital One is a scam! They force customers to pay annual fees for services they don't provide. If you call them about it they give you a runaround that lasts for months! AVOID AT ALL COST! They're scammers!
-
August 2022 by Jewlz Productions Llc
Worst experience ever with a bank. Idk if everyone was new or just uneducated on their jobs. No help what so ever.
-
March 2022 by Zach Burroughs
Visited at 1:30 and they are closed for lunch. People have to eat but has management never heard of staggering lunches? Wasted a trip.
-
February 2022 by Genet Assefa-SIMPLE THOUGHT
The day I went to open an account, I was so impressed by how courteous the staffs at the front desk are. The bank manager was an amazing person, he took his time to explain to all of my questions. I really felt an important customer the day I walked in. I am glad I opened my account that day. I was extremely happy and satisfied with the overall excellent service and respect they showed me. Awesome!!!!
-
February 2022 by Ben Franklin
You cancelled my credit card services because some one gave a fake bankruptcy claim on me. TOTALLY FALSE. Do you care?
-
January 2022 by ALICE ORSINI
THE STAFF ARE VERY HELPFUL AND COURTEOUS.
-
October 2021 by Jenn H.
Could use improvement. The personal banker that set up our account a couple months ago lacked knowledge completely and I ended up having to clean up his mess online and create my own corrected accounts. Every time I've come in to deposit since, the service has been less than par. The service is just plain bad. Let's forget service with a smile, I give my full info and don't even get my checking account balance post deposit on my receipt. This should be the bare minimum. DO BETTER
-
June 2021 by addis taye
I hear my wife complain about service at this location every time she has to visit... We stopped by this afternoon to discuss investment options and we were signaled by an employee named Ruben. He was sitting in the teller's booth and there were clients standing around. We asked him if someone can assist us privately as we do not wish to spell our private funances in public. Ruben replied rudely that he can assist us at the window or else. The guy was signaling others while we are standing at his booth.(we had our two small kids with us) He was extremely rude to us so we left the location feeling our business is not appreciated by the bank.We have decided that we will never set a foot at this location ever again. In fact, we are going to part ways with Capital One itself. It's a shame that they have employees of this attitude serve their clients.
-
March 2021 by Noah Ford Rennert
Phenomenal branch! The staff are the best. Highly recommend.
-
December 2020 by Grace M.
I am a die hard Bank Of America customer, but recently I had to open a Capital One Account so my tenant can process their rent payments easier. I was weary, but the customer service and efficiency at this branch was really great, so I feel better about my new relationship with this bank. Thank you to the teller, I don't recall his name but my deposit receipt says Abu at the end, so if that's your name, thank you! You did well for the company today!
