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December 2025 by B Thompson
Poor service to customers during business transactions.
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November 2025 by Zayanie Perry
Useless
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August 2025 by William Laumann
This branch has a great staff. Super friendly and helpful.
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April 2025 by Morvarid Bozorgi
Huge thanks to Banket, Reggie, and Fereshte for their awesome support—fast, friendly, and super professional with my business accounts!
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April 2025 by darya bozorgi
Banket, Reggie, and Fereshte were amazing—so helpful, kind, and professional. They made opening my business accounts easy and stress-free. Highly recommend working with them
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March 2025 by Rina
The people at this branch are actually amazing.
It’s the customer service line that I don’t like. I’ve filed 2 disputes for money being taken off of my card from an old phone carrier.
The phone carrier said that only the bank can give me my refund and it should not be a problem and they will approve it.
Chase states that I need documentation of changing carriers to prove that I canceled my phone line I don’t have documentation because they don’t provide documentation. However they do see new charges to a new carrier on my account. They are no help at all. Then the information that I provided such as a reference number for my refund and cancelled service isn’t enough. It was a prepaid phone from metro pcs I have no obligation to pay them it’s not like I was in a contract. So 2 months of phone bills came out of my account when I had no service with them for 2 months. Due to my card being on “autopay”. . Now it makes sense to be upset at metro. However I’m being told that I can only get my money back from my bank.
I asked them what questions were they asking the phone carrier. They can’t provide that at all. I honestly don’t like this bank at all
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July 2024 by Bk Wube
They dressed professional brain is empty
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April 2023 by Charles Cubberly
Hours are 9-5. Closed Saturday and Sunday and you can’t access the ATM. So if you work a normal 9-5 job you’ll never get to use the bank or ATM
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March 2023 by Sanchit Aggarwal
Bankers are sloths. ATM is never open after 5.
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February 2023 by Maga Amir
Opened a business account a few days ago with Chase (Rosslyn, Arlington) and I received excellent service from Saif Sahawneh ⭐ ⭐ ⭐ ⭐ ⭐. He was expeditious, inquisitive about my business, and personable.
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November 2022 by Veronica Severini
The ATM used to be open 24/7 with card access, but has now changed to close at 5pm. This is the only Chase bank in this area and it’s extremely inconvenient for anyone who works 9-5. Ridiculous.
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November 2022 by Angel H
This bank is very unprofessional. The managers choice of words & actions to the employees are disrespectful and unprofessional. The other employees are unprofessional as well. Its very noticeable that they treat certain employees like an odd ball with no respect . If i could give zero stars i would . They need a whole new staff.
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August 2022 by Stephaney Yi
The employees there are friendly.
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April 2022 by Aimee Gutierrez
Had to go to the chase bank because I had some issues with my atm card! Everyone was very attentive and helpful. They even sent me a card in the mail! So nice.A tip from someone who took several spins around the block trying to find the entrance/location because google did not have an accurate pin: it’s right across the street from the compass coffee and next to the panera.
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April 2022 by Jiawen Wu
Very nice staff
