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November 2023 by Joanne G.
Can never get a person on the phone. Transferred to call center where employees cannot speak English well enough to answer your questions. Customer service a disaster.
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August 2022 by Michael G.
CITI BANKMy critical comments below do not address any particular Citi Bank Branch, but rather the incompetence of its Customer Service, specifically in (1) account security matters and (2) account closures.In September 2021, I opened a Citibank checking and savings account. In May of 2022, I became aware via my online access that my checking account was fraudulently attacked with two unauthorized withdrawals in amounts of 5K and 10. I immediately notified, via phone, the CITI fraud division to report the loss. As a result, I endured a lengthy interview to attest that I was not the culprit who withdrew the funds and that no other person(s) had access to my account and passwords. At that time, I requested that my account be blocked such that nobody, including myself, could access my funds until I unblocked the account. To my surprise, CITI failed to block my account. As a result, in June 2022, my account was hacked a second time in the amount of $4500K and $997. As soon as I reported the second hack to the CIIt fraud division, I had to endure the second lengthy interview to assure that I was not the culprit!At that point, I insisted that the account be blocked and decided that I would later close-out my account and end my financial relationship with Citibank checking account. Although I was refunded my stolen money to the account in each event, I did not want to endure the stress and aggravations of hacking any longer. (Apparently, there is something lacking in Citibank customer account security safeguards).Finally, to make matters even more troubling, I had closed my Citi checking accounts on the 6th of thenext month and was promised to receive a check in 10-15 days. At the 21st day of the month and not having received the check, I contacted Citibank and was told that it should arrive by the 29th! Check did not arrive on 29th, as promised. I called again and learned that the account had not been closed!!!???Now, I wait again for the return of my money.I do not recommend opening a Citibank account for anybody. I strongly advise others to stay away from opening accounts in this bank, regardless of Branch.Sent from my iPhone
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April 2021 by MC N.
Absolute clowns. Tried to open a business account and had to teach the branch manager what I learned online vs. what she believed. She didn't know you could open an LLC in Delaware, which any legit business owner knows is one of the best states (if not the best) to open a corporation. Took me 3 visits to finally open the account. Worst off, she gave me the wrong address to mail my check. Now my account is on hold and my $25K check is floating around somewhere.
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October 2020 by Jayang T.
Worst customer service ever. First time visiting this location and received wrong information and literally wasted my time! I even asked for permission at work to leave to go do this transaction at this location for nothing! I was told on the phone that I could change my name on my card "easy peasy" just to find out once I get there that "sorry we don't do these type of transactions here. When I told her that someone told me I could, she got an attitude and told me: "But did you mention credit card or debit card?" BUT DID SHE EVEN ASK ME? First of all, no reason to answer my question with another question. After that, she told me "But it's very simple, just call the customer service number and they will OVERNIGHT your new card" and when I asked how will they verify my information she replied "Just email it to the person you talk to" which I proceeded to do right there in front of her using the bank's phone because she asked me to. While speaking on the phone with customer service the guy said: "I'm sorry ma'am but we don't do these type of transactions over the phone" ARE YOU SERIOUS? When I asked him to hold and told this to the woman, her response was: " Oh really? so what's the solution then?" Make me wonder what in the world she was doing there, when I asked the guy if I can send my information over email like she mentioned, he said " I don't know why she keeps giving you wrong information" I left the office so frustrated for you all wasting my time... And today my husband had a horrible experience AGAIN at this exactly same location. Your staff needs TRAINING! She was an older short woman, long hair, her desk was right on the left from the entrance.
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April 2019 by Chris C.
My name is Chris Chandler and I wish to file a complaint against Citibank for the following reason. On November 1, 20018 I met with Fatema Shakhawat at the Citibank, Arlington, Virginia Branch and she told me if I deposit a sum of new money into an account for 60 consecutive days I would get $1000. This sounded like a good deal so therefore I did. On March 28, 2019 I met with Ms. Shakhawat again at the bank to see if the $1000 was credited to my account. The money was not credited to my account. Ms. Shakhawat said she would take action to ensure the money was credited as I had met the timeline and amount established by the promotional. I was not alarmed because this happened before in one of a previous promotion and Citibank did credit the money as promised. I then asked Ms. Shakhawat if they had more promotions or good interest bearing accounts as Wells Fargo had great rates at the time and wanted to know if Citibank rates were better. After listening to the rates I requested that 1/2 remaining funds put into high yield 11 months CD and 1/2 into high interest saving account. In a couple weeks I checked back with Ms. Shakhawat to see if the $1000 were placed into the account and she told me it wasn't, but she was escalating the issue. I also found out that she put all of remaining funds into two separate 11 month CDs, not 1/2 savings and 1/2 CD. I just left it like that as it would be less than a year funds were locked in. After the third week I checked with the bank again and the $1000 still were not in my account and the Citibank advisor indicated it was being escalated to have the funds put in the account. On March 27, 2019 I received an official letter from Citibank indicating they were declining to pay the $1000 they promised to pay. On March 28, 2019, I went to Citibank again and spoke with the Branch Manager/Vice President Ms. Rani Nair, who told me not to worry, she will have the $1000 put in my account within 2 days. On April 8, 2019, I went back to the Citibank and Ms. Rani Nair then told me it was being escalated. I told her that I have waited long enough either put the money in the account or close my accounts and I would take my business elsewhere and sue them. Ms. Nair indicated she was escalating the matter, therefore I told her close my accounts. Ms. Nair and I left her office, she went into the cashier enclosure and I stood in line. When I moved up to the window and begin speaking with the cashier I asked her if I would have closing fees and she said yes. I asked how much and she indicated $609.04 on one CD and $269.43 on the other. I told her no, then don't close the CD and she indicated that she already did and could not reverse it. I stayed calm and left the bank with my money minus $878.08 in fees. Bottom line is Citibank kept my life savings for over 4 months under there promotion which promised to pay $1000 after 60 days, gave me nothing for it and in the end swindled me out of $878.08 in charges for CDs, one of which I did not ask for. Additionally, Citibank could not explain why since both CDs were opened the same time for almost the same amount, how can one have a $609 penalty and the other a $269 penalty for closing. Conclusion; they refused to pay me what was promised and owed and charged me for taking my remaining money back because the bank cheated me. It is my full intention to report them to every Federal agency regulator and file a law suit. Anyone having similar experience should do the same. This bank is awful
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September 2018 by Horace B.
I've been a Citibank customer for about 20 years and this is the worse experience I've had. Typical wait times for service I've experience is in excess of 15 minutes, they try to force you to use their ATM, and just spend time trying to sell you their "investment products" whenever I need to do something simple.
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October 2017 by Jonathan K.
Opened a checking account, obviously this particular branch needs to operate with more urgency and better customer service on the analysts side. They were very slow to greet waiting customers and kept trying to sell services, even patronizing other banks- said their credit cards are "THE BEST" which I declined by mentioning a product that they didn't offer. The tellers were fine. **Downgraded after branch manager did not know what he was talking about and made false promises. Closed all my accounts and moved.