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September 2023 by Jeremy
Don’t be fooled by their kindness. You will find a knife in your back. I wouldn’t even have given a single star. Google made me do it.
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September 2023 by Adrianna Vega
Originally scheduled an appointment for yearly contact fitting, unfortunately at the time of the appointment the doctor did not have the prescription we needed for the eye contact fitting portion so Dr.Tam did let us know that he will order the prescription and allow us to come back (Charged the exam with fitting). After three weeks we are notified the contacts have arrived and we can come by anytime for the fitting…When I do go to the office of Dr Tan, (who supposedly receives customers with and without appointments. As said on the door sign) as soon as my teen walks into his eye care center he approaches us with normal questions as what I need and under whose name. I tell him to for the eye contact fitting on the contact lenses that had arrived. He starts to act hostile and begins to be disrespectful. Saying we cannot try on the new prescribed contacts that he has a customer coming in. We tell him how my teen needs to try on the contacts for the reason that we PREPAID the fitting and how it’s a stronger prescription now… he speaks to my teen with an attitude and expressing how he only has 2 minutes and sets a timer on his phone while my teen try them on. He continues to rush and berate the teen every second to hurry up. Telling the teen he’s got more important stuff to do. He gets very upset at my teen after he has put on the contacts that he has to check on the eye machine to give the okay that they fit well. While we are in the room he becomes more aggressive with his tone.This all occurred within the 2 minutes and funny enough his supposed client had still not arrived. He is very unprofessional and I would not recommend him at all.The eye center itself within Costco store, is also very unorganized.
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September 2023 by Mokhtar Farag
The staff of Costco Vision Center Pentagon branch is really very rude and they have a bad attitude, they treated me bad which is not acceptable, the only staff member who treated me in a decent way was Mr. Michael he is the one I dealt with him in the first visitNote: I had order of 5 prescription glasses reading and distance.Please hire staff who knows how to treat the customers or teach the current staff how to do so.Thanks
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July 2023 by spike eee
The doctor is insane. He is so rude and unprofessional. When u try to reschedule an appointment, he requests extra $35 and no receipt. RUN!!!!
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February 2023 by Zol Hernandez
tried booking an exam and the doctor was very unprofessional and rude. They don't even take a insurance either.
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September 2022 by Mustafa Khaliqy
DR Nhut Tran O.D he is very rude , I don’t know how Costco hire people like him, very disrespectful DR ever I seen , I will never come to this place
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August 2022 by Michael Bouchard
My family and I have been to Dr. Tran multiple times and he's always professional. He's quick but thorough to the point that he made my prescription better and more appropriate than previous eye doctors did. He saw me for an urgent exam to get a piece of a contact out of my eye and had it done in less than three minutes! GREAT eye doctor!
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April 2022 by Lisa L.
As a new Pt I was able to be seen right away. I needed to be seen a few months later and also was able to get in straight in!
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March 2022 by Mira Wroblewski
Fast and easy. No complaints.
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March 2022 by Andrew Daly
I was originally nervous to go here looking at past reviews, but I had a great experience. Friendly staff, easy process. The doctor was very fast to do the tests which isn't a bad thing. Straight and to the point.
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February 2022 by Mike W.
Really appreciate Ms. Hajima at the Pentagon City store. I purchased eyeglasses there a couple of years ago. Yesterday, I bent the frame. Came into the store this morning and asked her if they were repairable. She immediately said she would try and went to work. 10 minutes later they were on my face, expertly adjusted. Very proficient and professional, and smiling and cordial! When I need my next pair, it is back to Costco! Thank you!
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February 2022 by B B
Dr.Tran is very patient, incredibly qualified at what he does. We took both of our daughters to his office, and the service has been very good, answered all our questions. Once I called office several times making an appointment, canceling it, and calling back to confirm an appointment and he has been nothing but patient and explained everything during our appointment. We will take our children back to his office again. Highly recommend, great service.
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February 2022 by Tharider J
Eye doctor definitely won't win any customer service awards but he is conscientious, competent and good about sticking to appointment times. I like that he explains everything he's checking as he does it and price is reasonable.I tried my MyEyeDr as alternative, since I could use my new insurance there, but I was really disappointed in rushed exam after a very long wait and that left me doubting the accuracy of the prescription. In comparison, I would much rather pay for the exam out my pocket at Costco than go back to MyEyeDr.
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February 2022 by Chayada Polpun
I went there planning to get a pair of glasses but got to change my mind real quick because of the bad service. This happened on May 19, 2021 at about 5 pm. One of the ladies (the youngest) was coming to help me with the purchase. I asked her about the lens quality and stuff. What she told me was to go read from the website with the attitude and showing as if it was so annoying for me to ask her more what the different about lens 1.67 and 1.40 something. I mean I had read from the website before I went there but I wanted to make sure of what I would get (It was my first time there so I didn't know that the customers couldn't ask).Also, I got my friend membership card with me while she was shopping in other areas because we just wanted to make thing fast. Anyway, that lady saying that my friend got to show up and they wouldn't sell glasses for non membership with a bad attitude as if I stole the card or something. I was willing to follow the policy and had no problem to call my friend but it would be nice to tell me nicely. I actually did call my friend, told her about the situation, and insisted that she didn't have to walk to the vison center area. I will go get them at Warby Parker instead.
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November 2021 by Harry E.
I've purchased two pair of glasses here. Always attentive and very pleasant and nice staff. Excellent frame selection at Costco prices.