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June 2023 by Shanel N.
Wouldn't give 1 star. Had the worst experience at the CVS pharmacy today working with Kristina Thia Wiley. Poor customer is a compliment, her inability to serve and do her job is beyond reproach. This is not the first time a family member or neighbor has experienced this. Now that they have new management the pharmacy management the pharmacy manager wasn't helpful in the situation. Been coming to this pharmacy for 20+ years.
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April 2023 by Jaime D.
My father has Arthritis and need a specific numbing cream to take away the pain. The rest gives him an allergic reaction. After walking around the store looking for his medicine I decided to ask the pharmacist. I showed her a picture and even before I got to ask anything she yelled aisle 8 all Rudely. I couldn't find the numbing cream and I didn't have the courage to go up and ask for help from this woman. I didn't want to get yelled at so I went to Walgreens instead. Rude staff and unorganized store
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April 2023 by Roy A.
Favorite CVS location! Very friendly and helpful staff. I go there mostly to ship my products through UPS services.
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April 2023 by Veronica De Leon
Extremely unhelpful pharmacist at this location today. She couldn’t find my prescription in the system. This has happened before, and previously the pharmacist would call my doctor’s office for verification. She told me outright “a call will not happen today”, although I really need the medication. I was absolutely stunned by this attitude and unwillingness to assist a customer.
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March 2023 by Eddie M.
If i had a chance to give them 0 star i'd definitely do that their manager called AJ had really bad temper and terrible customer service i've been their customer for long time since 2018 and had no problem since then until he shows up he was trying make problems with my moneygram transfer even if i had 0 issue and i've done this so many times at this location and they now treat me like a scammer how amazing is that thank you cvs customer service.
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February 2023 by Google user
The Pharmacy staff has always been excellent with our prescription needs and very professional. Tanni is one of the shining stars of the 2601 Columbia Pike location! A Shout out to King the store manager who does a great job in the aisles! We have been customers for years and are glad to see the same employees time and time again. THANK YOU!!
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February 2023 by John Merica
The Pharmacy staff has always been excellent with our prescription needs and very professional. Tanni is one of the shining stars of the 2601 Columbia Pike location! A Shout out to King the store manager who does a great job in the aisles! We have been customers for years and are glad to see the same employees time and time again. THANK YOU!!
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February 2023 by Hailey Hoffman
Abysmal. Was told with a smirk that the passport photo camera was broken. It was obvious that he was lying to get out of having to provide service. The people working here at 10am on 30 January should be fired. Absolutely worthless.
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July 2022 by John P.
Sadists are more common than most people realize. There are more in certain professions, the medical field is rife with them. The elderly are easiest for them to torture, so they prefer to work in nursing homes and long term care facilities. These types of jobs won't pay the bills or for their expensive degrees though, so they take jobs where the risk of someone noticing their abuse is higher. The pressure builds and builds and that clam gets to be dripping thinking about hurting someone badly--it just can't be ignored forever, and they are skilled enough to hide their perversions so long as they aren't too obvious. An easily explained away mistake or delay in getting you your medication. Don't be fooled, it's how they keep that clam juices going. Just knowing they caused you pain and suffering, until their perverse orgasm floods the break room. It's disgusting. I bet this company is owned by the Saudis.
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May 2022 by Patrick Wilson
I made an appointment, went in, got my booster and got out in under 10 minutes! Amazing!
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July 2021 by Steph N.
This CVS isn't the cleanest. Walgreens across the street is much nicer in my opinion. Parking isn't great and multiple people have gotten towed from here as shoppers, so be careful in this location. They've also been out of common supplements several times that I've gone. I've switched to Walgreens.
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March 2020 by J K.
The pharmacy supervisor had no clue about it's internal system. Furthermore, she refused to investigate what you would tell her. She insisted she was 100 percent right which was not a good trait for someone who could affect your mental health with her inaccuracies. She was totally self-righteous. 1st she told me that my medication was held up because Anthem needed the prior authorization, even though I told her it's CVS Caremark the company she works for. I even confirmed with CVS Caremark myself. She had me showed her my insurance card (even though on the card it says CVS is the pharmacy) and insisted it's Anthem. I called Anthem in front of her and even had the Anthem rep telling her it's her own company who is a partner of Anthem, she still refused to investigate and insisted she was right. She showed a number to me from her computer screen print out and said my doctor needed to call Anthem and then call her CVS store back. I decided to call that number from my cell phone myself and it turned out to be CVS internal office. The CVS back office said it was already approved and the store could go ahead and filled the medication. I had to physically hand my cell phone to the pharmacy supervisor and connect her with CVS internal department the company. Afterwords, no apologies were made and no acknowledgment. This is very dangerous when she is put charge of filling medication.
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March 2020 by Paul R.
First off there's no such thing as Columbia Turnpike. This is located on Columbia Pike. Worst customer service ever. They'll call you to tell you your prescription is ready. Then when you get there, it's not even put together yet. They'll be busy doing side work and take their sweet time before they walk up to the register. Every single time I've gotten there and it was empty, a line would form after waiting about 10-15 minutes for somebody to stop doing their side work. They simply don't care. Today I called in to speak to one of the pharmacy people because my medication was supposed to be ready and now the automated message said it would be ready tomorrow.... three times in a row, I had to wait at least 15 minutes and nobody even answered Don't waste your time coming here. There's a Walgreens (formerly Rite Aid/Eckerds) about a block away. And those people are way nicer and quicker.
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March 2020 by Quantum D.
Do you have a question to ask the pharmacist? Do you need to contact them by phone? If so, you're out of luck, because you'll be on hold for an average of 30 mins each time.
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November 2019 by De Usman
I only shooped at CVS once, and never shopping again. This brand likes to steal your money. They have no idea about what customer service is and how to resolve genuine complaints.