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October 2023 by Gretchen Forbush
The employees at the Crystal Drive CVS are the kindest and most helpful of any CVS I have ever been to! I go out of my way to visit this location, because my interactions there always make my day!
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October 2023 by me
Don't give these idiots your business!! I scheduled an appointment over week ago and they gave away my COVID booster, but still sent me a reminder today to come in for it. I took off work and showed up early and when I arrived, I was clearly on their schedule, but they acted like they had no idea I was supposed to get a COVID shot. When I pushed them for details they admitted "they ran out 5 days ago" but couldn't explain why they didn't contact me to cancel. They were very unapologetic considering their screw up. Apparently, they think you'll just take a flu shot instead if they get you to show up (cause they pushed me to get one anyway). What a joke!!Then I found out a week later at Walgreens (they have boosters in stock) that CVS charged my insurance for a flu shot they didn't even give me and therefore I couldn't get one at Walgreens. I spent an hour on the phone trying to get that reversed. CVS said I was listed as a no-show for the above appointment (a lie) and wasn't charged (another lie), - so I called them out for fraud. I told the the Walgreens pharmacist that CVS was denying it and he offered to verify it again and speak with them. CVS immediately hung up and his screen showed that CVS had just reversed it and he could proceed with the flu shot through my insurance. Unbelievable!!!This location is also very often understocked or out of stock. Don't waste your time even coming here - go to Walgreens or anywhere else instead!
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September 2023 by J K
I was in Arlington on an overnight trip and had forgotten important medications (Metoprolol & Rosuvastatin) at home. I get my prescriptions filled at a CVS in Williamsburg and the pharmacist here in Arlington was able to check my records and saved the day (and possibly my life as well!) by allowing me to get a 1 day supply without any hassles whatsoever! Thanks a million to this CVS Pharmacy!
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September 2023 by Sayed Zahier Hashemi
We usually get our prescriptions medications from this CVS. Nice people working here!
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September 2023 by Mary Katherine Hawryluk
I was satisfied with all aspects of my visit. One associate helped me locate what I wanted and another helped me at self check out.
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August 2023 by Chris S.
A run of the mill CVS. Not very well organized. No distilled water available. Convenient location but very limited opening hours.
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June 2023 by Alexis Wehn
Never visited the actual pharmacy portion but every time I visit the CVS I am treated by helpful staff. They don't close until 10, except on Sunday when they close at 9, which is nice. Highly recommend coming here for quick trips or small food items, pet food, etc.
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May 2023 by Renato Marino
I received the worst service I have ever experienced at a pharmacy. When I politely approached to inquire about a medication, the staff rudely directed me to ask the saleswoman who was working in the aisle.
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April 2023 by Nathan Maynes
The time I visited, the customer service was very good. Friendly folks at the front who asked me whether I needed help and got out of the way once I found what I was looking for. Would stop by this location again.
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April 2023 by Pamela Dyson
My experience was great ?The store Associate and manager was very caring and welcoming, followed by very knowledgeable❤️
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April 2023 by niki p
Pharmacy closes too early on weekdays. My insurance paid for a $1,440 dollar medication and the pharmacy closed by the time I finished work and got to the pickup window. At 6:59pm they would not give me my medication. Instead of closing early due to staff shortages, please consider automation to dispense refill prescriptions for life saving medications, rather than having patients suffer. I don't need any pharmacy advice, a vending machine will suffice.
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April 2023 by Joe T.
Was very disappointed when Crystal City's only CVS moved from the underground just inside of the Metro entrance, to Crystal Drive next door to the Amazon Fresh. What were they thinking???? The new store only opens at 8am! How ridiculous is that? I used to go to the underground one at least 5 days/week before getting on the Metro to head for work, to pick up juice, snacks, yogurt, medicines... Now that convenience factor has been utterly destroyed. For someone who chooses to commute on the Metro everyday, they've made it impossible to do early-morning shopping. Even if they did open earlier, like at 7am, the walk past the Metro station is just too long anyway to be really convenient. It's CVS's loss because Mon-Fri, I buy all these things elsewhere now.The new store is also MUCH smaller than the Crystal City underground one was, with a much more limited and boring selection of different types of merchandise. In the old store you could buy toys, some hardware and household repair, and yard items as well as traditional drugstore stuff. All gone in Crystal City now.Also in the new store they rely HEAVILY on the automatic checkout machines and there's usually no one behind either register. Sometimes when I go to Amazon Fresh first and bring one of their green bags into the CVS, the door alarm goes off as I exit because their stupid AI doesn't comprehend that I bought those items at another store.So: ridiculously limited hours, much less convenient location, smaller store and much more limited selection of product categories, mote automation, fewer jobs for those who need work.
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March 2023 by Abigail Clark
Amy at the CVS in Crystal City is the best pharmacist I’ve ever had. I have never had a pharmacist go so far above and beyond the way Amy does.I’m not just talking about how she greets me by name, is always polite and friendly, and answers all my questions thoroughly. I’m talking about the way she spends extra time to make sure I’m getting the best care possible. And she treats everyone with the utmost care and respect.The other day, CVS was out of my medication (it wasn’t preordered in the system) and she found two of the nearest pharmacies with the drug in stock and wrote down all of the necessary information for me.All that to say: I am so grateful to have Amy as my pharmacist, and this CVS is the best because of her.Thank you!!!
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November 2022 by Romadon Stovall
Kayla is amazing and deserves a big raise pay her now. She put up all those unneeded tags
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November 2022 by Matt
Staff was extremely helpful in helping me find an IPhone charger I desperately needed during this snowstorm.