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September 2024 by Jude Thaddeus
It was a good experience working with Expertise computers. They really fixed my laptop well and with good customer care at affordable price.
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February 2024 by Isaac Du
Good services!
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January 2024 by Cansu B.
This computer repair store is well known for good customer service, fast, efficient computer repair and data recovery services. Best customer service ever
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January 2024 by Royal Intent
Tried to scam me by picking up my computer from a remote place and taking $400, in full, up front, before running a diagnostics to understand my computer's issue. Expertise Computers was not understanding to my need to feel secure as a traveler & offered zero guarantees as I took ALL the risks. They even refused to meet me at the business address listed for them. Multiple red flags.
A well-known professional from the Geek Squad charged me $180 to do it all (data transfer, hard drive diagnostics, program removal, & install) & got it back to me within 48-hours. I went to the BestBuy, a listed business establishment address, to make this arrangement. My heroes!
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January 2024 by Kontra V.
Traveling for business. I am spazzing out because my first night in Arlington, VA; I get the message, "BOOTMGR image is corrupt..." The owner offers to do a motherboard service and expects me to pay $400, in-full, up front as he picks up my computer from a remote location. No guarantees and he refuses to meet me at his listed office. And when I explain that the circumstance lends for a receipt and partial downpayment, he refuses to further assist. He's adamant that this is the way they have done business in Arlington. This isn't NY, but I ain't gullible either. Imagine what that police report would read like. And this business has several OTHER 1 star reviews, too. He must've taken me for a fool seeing a southern area code. No, thank you. Sounds like another scam. Don't be a victim.
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November 2023 by Mike G.
I called these guys for a simple battery replacement for a MacBook Pro and was in sticker shock right off the bat. I decided to go with it and now kind of regretting it. Frankly the battery life isn't all that improved, and on top of that I'm missing a screw from the bottom, with one screwed in half way? What computer place does that?? I don't think I'll be going back.
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May 2023 by xx oo
Originally hired to fix my trackpad not working, they weren’t able to replace/fix it so they offered to clean the internals of my laptop & reapply thermal paste to the boards.This was charged for $300. I spoke with John about this to request a partial refund since that price is unfair. He didn’t seem to agree with any part of this so I had to dispute the payment with my bank.I don’t recommend doing business with any people involved in this group. To those who left a good review, they certainly got lucky.
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January 2023 by Richard Scarbath
Service and I love the guy that helped me
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July 2022 by Suresh Gurung
I was stuck due to my laptop’s internet connection problem. I called Expertise and he gave me a precious suggestion to buy just a 10 dollars Wi-Fi adapter from Micro Centre and tried it. Now the internet is available in n my laptop 24/7. Expertise is awesome..
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January 2022 by Jonathan McCloud
Awful service, the guy is extremely snippy and bad-tempered. They took forever to fix my computer, so I had to get it back for school before they could finish the repair. That’s not my issue though; my issue is that they’re rude and inflexible. They over-charged for a simple problem, they didn’t even fix it, and they refused to work with me for a refund (I didn’t even want the full refund bc I know their technician did a bit of work on my laptop). $300 for a computer that’s still broken. Thanks, Expertise.
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December 2021 by Gray Lubsey
DO NOT GO HEREThe only thing stopping me from giving 0 stars is Google and the fact that they delivered my PC to me. I went to this company to have my PC looked at because it was not turning on and I had issues with force restarts and disconnects. Just to LOOK at your device the technician asks for a $300 charge up front. Desperate as I was, I paid it and left my device with him because for $300 it has to be worth it right? The payment was also done in the most unprofessional way possible with the technician taking pictures of my debit card. Wrong, I was then without my device for 2 weeks (for a problem and had to pay $100 for a graphics card that costs $40. THIS IS A SCAM. My problem was not solved as I needed my PC to function as it did before and the only thing I gained was -$400 and a POS graphics card. Do yourself a favor and go literally anywhere else.
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December 2021 by Luke Beverley
Awful service, the guy is extremely snippy and bad-tempered. They took forever to fix my computer, so I had to get it back for school before they could finish the repair. That’s not my issue though; my issue is that they’re rude and inflexible. They over-charged for a simple problem, they didn’t even fix it, and they refused to work with me for a refund (I didn’t even want the full refund bc I know their technician did a bit of work on my laptop). $300 for a computer that’s still broken. Thanks, Expertise.
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October 2021 by Edie Meyers
When my computer would not start late on Saturday night, Expertise Computers came over after 10 pm and picked up my computer. The owner fixed it my early afternoon on Sunday and also helped with reestablishing internet as that also became a problem. He was the only computer tech support who was willing to help me so late at night. He did a great job of fixing my computer on short notice and caring enough to come out so late on a Saturday night.
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October 2021 by not liberty
DO NOT GO HEREThe only thing stopping me from giving 0 stars is Google and the fact that they delivered my PC to me. I went to this company to have my PC looked at because it was not turning on and I had issues with force restarts and disconnects. Just to LOOK at your device the technician asks for a $300 charge up front. Desperate as I was, I paid it and left my device with him because for $300 it has to be worth it right? The payment was also done in the most unprofessional way possible with the technician taking pictures of my debit card. Wrong, I was then without my device for 2 weeks (for a problem and had to pay $100 for a graphics card that costs $40. THIS IS A SCAM. My problem was not solved as I needed my PC to function as it did before and the only thing I gained was -$400 and a POS graphics card. Do yourself a favor and go literally anywhere else.
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September 2021 by Edith M.
He is the best. My computer crashed late Saturday night - no other service was available to have someone come out. I got Expertise Computer's phone number and the owner came over after 10pm on Saturday night to pick up my computer and fixed in the next day Sunday. He was great! I also developed an internet problem which he corrected and he was a life saver. I would definitely call Expertise Computer - he seems to really be tuned into our needs and especially when its an emergency. He's the number 1 guy I would call for my computer repairs.
