-
February 2024 by Em Beaman
This place doesn't honor pre order bonuses. Why do people shop here again? Last time I'll use GameStop to buy anything. The nostalgia isn't worth the bad serviceEditing to add, I called multiple times with no answer before coming in. Then when I came in they said the bonus was in the mail with my order, which it wasn't. So let's add misinformed and inattentive staff to the list
-
February 2024 by Patrick Estrada
Customer service sucks. No one answers the phone only one person working if you wanted to you can rob them blind. Literally don’t ask me how I know. ??
-
February 2024 by Levis Cabrera Abinader
Of the GameStop stores I've visited, I didn't like this one at all, the items were disorganized and there was no one to help you look for what you needed. I think they can improve in this particular store.
-
February 2024 by Marta Portillo
When i asked for a xbox one they gave me a xbox seireis s and my kid was mad
-
December 2023 by JaNell Denise
Walked in about 7:15 pm on 12/14/23 with my boyfriend for a PS5 we ordered at about 5:50 pm. There was a woman associate with an FBI (Full Blooded Italian?? ??♀️ lol) hat on. She attended to us immediately. Our order wasn't ready as she was alone and didn't have time to in such short notice. She went straight to the back and grabbed our PS5. My boyfriend gave her a hard time about not having big bags to put the PS5 in. She was respectful yet stern with her response which I completely respect! She gave us a box for our PS5 and now we are home happily setting up our new toy lol. My boyfriend admitted he was wrong and respected the way she handled the situation. I hope she sees this because she's doing a great job!!
-
November 2023 by Roman Townsend
They locked me out over their stupid overpriced as hell items just because I didn’t have enough for a couple things
-
November 2023 by Cole Knie
My recent experiences at the Pentagon City Gamestop Location have been nothing short of disappointing. On numerous occasions, the store was closed during advertised hours, leaving me and other customers confused and unable to shop.My latest visit, on the release day of Pokémon Paradox Rift, was particularly frustrating. An employee incorrectly stated that the new items were not in stock. When pressed to check, his response was condescending. Later, a phone call revealed that the items were indeed in stock but hadn't been placed on the floor. Accordingly, I ordered online for in store pickup, but the employee told me later that he would not be inventorying them today. This discrepancy was not only misleading but also wasted my time and dampened my enthusiasm for the release.The store's layout was disorganized, with shipping boxes obstructing the Pokémon display area, making it difficult to browse the selection.Adding to the disarray, the same employee refused to give out the Pokemon Promo Iron Moth Promo card. I was incorrectly told that only items from the new set would qualify for the Iron Moth promo card, even though none were on display. The policy at this location before today, and at other locations has always been any Pokemon trading card product.Perhaps most concerning was the employee's behavior towards younger patrons, demanding anyone under 18 leave unless accompanied by a chaperone, coupled with unnecessary shouting and screaming at teenagers who were asking to buy games.As a dedicated customer, it's disheartening to see such a lapse in professionalism and customer service. I've always enjoyed shopping at GameStop and have had positive experiences at other locations, but the situation at Pentagon City is in dire need of management's attention and corrective action.
-
November 2023 by Gavin Lambert
This place is completely awful, the employees are rude and not helpful. We wanted ds games and they had them in sight but told us that they didn’t. Have them
-
October 2023 by Ruth Alvarado
my son’s not looked the games because the persons say you need have 18 years
-
October 2023 by Elsy Rosibel Morales de Santos
Guy working there closed at 3:30 because apparently he had too many people in the store already, worst costumer service ever seen in my life.
-
October 2023 by Alex Bantug
Ridiculous on how you don't even have a sign if your break. Worst gamestop ever.
-
October 2023 by Rian Kronemberger
Terrible costumer service... I've never been treated like this in my life! Terrible!
-
September 2023 by FlashHenry Allen
Got kicked out for not being 18. Never seen a GameStop with that rule. Should only need a guardian if buying 18+ plus games. Very upset.
-
September 2023 by Yessenia Rojas
I had a bad experience in the store, I had bad customer service, on the website it says that the service is until 9 pm I went at 7:30 and in a very rude tone they said that I could not enter the store that they would no longer serve more customers and then they took out a sing that they will return tomorrow at 10
-
July 2023 by Ben T
When they are open the staff is amazing. I bought my latest Xbox console there. And the person behind the counter was very helpful at helping Yeah, i'd which one to purchase as they had A few options.But 1 day I went to replace By controller and they were actually closed with a sign on the door saying "I had to take a break. I left at 5:10 I'll be back at 6:10." This story's management needs to fix itself. No store employee should feel like they have to shut down the store to take a break.
