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December 2023 by Marion M.
I once was a loyal and happy Harris Teeters customer, no more! Since June 2023 I have had nothing but grieve shopping online. Delays, miscommunication, rudeness. Unhelpful Staff: The customer service representatives appeared uninterested in resolving my concerns. Their lack of willingness to assist, and unfriendly demeanor left a negative impression, making it evident that customer satisfaction is not a priority. Today, 12/14/2023 a customer service representative suggested that I should buy from Giant, she said that their Customer service is excellent and indeed, it is. From today on, no more Harris Teeter!
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October 2023 by T E.
Worst establishment. The man checking me out, Kendrick, did not say ONE WORD. No response to my hi how are you, didn't look in my direction, didn't even read my total? Or help when their stupid credit card reader didn't work and took 50 tries? Genuinely no word or glance the entire process. When the transaction was complete and I asked him about it, still had no comment. Told the cashier a lane over and he looked like a deer in head lights claiming his throat was sore. Doesn't sound like it. Find a new job where you don't have to have basic conversation skills any 2 year old would have. Also the fruit I purchased was nasty. Management - the man was concerned but the first woman who was next to him was absolutely judging me. I even gave a disclaimer i didn't want to be this person lol but what employee doesn't say one word??? do better and find a diff job fire this boy
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September 2023 by Heide S.
My friend and I were shopping in the area and she wanted Starbucks, and this location was the closest. It's a Starbucks in a Harris Teeter! We were also hungry for lunch and decided to go big on the sushi! The sushi was fresh and great tasting! This location has outdoor seating with a lovely garden to view and a small water feature! Great place to stop in for a quick bite or lounge outside!
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August 2023 by Tate Kaufman
Absurd pricing for non members, and an unstaffed customer service desk, which makes signing up for membership impossible. Been four times now and not once has a person been there.
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July 2023 by Kate R.
First, the manager here is a dreadfully nasty woman. She is always screaming about something--she seems horrible to her employees and to customers. I've witnessed it many times. The company should be ashamed and fire her immediately before this whole store fails. Some of the cashiers have the worst attitudes and they are way understaffed. It's clean and well stocked but overpriced and empty 1/2 the time. We've started driving further to another HT simply bc of the nasty manager, the slow checkouts due to rude/lazy employees and staff shortages.
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June 2023 by David Family: Doctor
Sandwich made to order. Quick checkout. Chilled beverages at the front. Clean
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May 2023 by Maura O.
This store is at war with customers. Especially customers who only visit because of their sale items as they are more expensive than surrounding grocery stores. They will fight you over sale item prices, do not keep up with removing prior week sale tags which always results in my my as a "bait and switch". There is never an apology when proved wrong. Often times sale items are not available resulting in my having to get rain check which their customer service people do not know how to do. Customer service means make it easy for the customer shop in your store. Not put up resistance because the jobs in the store are not being carried out.
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May 2023 by Marel S.
Huge, beautiful Harris Teeter, clean, well stocked and there's hard working, friendly staff. They have wonderful produce and seafood and as an extra added bonus. there's a Starbucks right there. I love how they always have broccoli rabe. It's one of the only grocery stores that have it. If you like an in-store shopping experience, it's great b/c it's spacious, roomy, never too crowded and full of food. It's the only Harris Teeter I'll go to in the area.
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May 2023 by Wasel Ahmad Ahmadi
I shop always from this location this is very clean store and there is a women by the name of Tracy she is really nice with the customers I really appreciate her cooperate with shoppers.
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April 2023 by Milss Linares
I live a few steps from this Harris Teeter. When they recently opened the store, everyone was polite, food was great, my favorite place to go. Now most of the staff is rude. I had an issue with Connie today 03/19. She scanned a wrong number of items and when I told her (politely/ trying to help) she completely interrupted my word and told me ‘’not to tell her how to do her job’’ in a manner I didn’t even understood why she reacted that way. I was shocked. I’m not going there anymore. I don’t like being treated bad.
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April 2023 by I miss greens
Employees here very nice and polite, I know they don’t get paid enough to deal with rude customers. Please give them raises, they're trying their best to provide excellent customer service. Much love to all the workers there.
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April 2023 by Kerry Carlson
Good store overall. The one big negative is that the parking garage is tough to get out of. My tiny car really hates the ramp out onto Columbia Pike.
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March 2023 by Rob Link
Nice store overall. Very spacious with lots of selection and parking is plentiful. I am disappointed to find expired items on the shelves (2 months past in one case).
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January 2023 by John Kresge
Unlike some, I guess, I've never had a problem with customer service here. For me it's one of the store's redeeming qualities along with its location.What I am tired of is the stock levels. It seems I cannot leave this store with my shopping list completed. Granted, I'm a bit inflexible with certain brands/categories, but it's usually not the same item or brand missing on any given visit. I'm not talking categories of stuff where there are general supply issues either.If I just need a few things and am not too concerned about specific size or quantity or have an immediate need, this store is fine. If not, I have to skip shopping here.
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January 2023 by Alex Lindsay
Their produce section needs a serious overhaul. Constant moldy and expired products being left on shelves.
