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December 2023 by Rich Selfridge
Never sent in my tax extension like they said they did. Now I have over $500 in penalties and late fees. Never working with them again.
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September 2023 by Bill Dempsey
The facts, draw your own conclusion: I delivered all my well-organized data to this office a couple of weeks before the deadline for 2022 taxes. Thereafter, I was assigned three different agents, none of whom consulted with me or asked for any additional information. As the deadline approached, I visited the office to find out what was going on. I was told that the federal and state returns (3) would not be ready for review until the last day. Upon arriving at the office at the appointed time late morning on the last day, I discovered that two agents were still working on the federal return and had not begun any of the state returns. At mid-afternoon after spending 4 ½ hours in the office with the two agents with a just-produced federal return to be reviewed and three state returns yet to be done, I gave up and filed for four extensions. Thereafter, I received no response to my several emails and phone calls requesting a copy of the draft federal return for testing whether the 2022 taxes and 2023 estimated taxes I had paid were approximately correct. Obviously, my experience is not typical. But it is lamentable that it should happen at all.
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February 2023 by Surinder Malik
It was professional and satisfying experience.
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June 2021 by Gareth Porter
My file was repeatedly mishandled and passed from one person to another after my initial meeting with the tax preparer. I was unable to get anyone to act on it, despite two additional trips to the office. I don't what happened, but it seems the office was in chaos. I barefully got it on time at the last minute.
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May 2021 by Google user
I'VE BEEN A CLIENT FOR QUITE SOME TIME AND HAS ALWAYS BEEN SATISFIED.
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April 2021 by Carl Morgan
I may do it myself because I expect to have a basic, simple return next year. This year's return was more complicated than my usual returns.
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April 2021 by Yvonne Bates
I love working with Harold Moses!!! He has been doing my taxes for over 20 years and would recommend him to everyone I know.
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April 2021 by James Hartley
I don't know much about taxes and it's a relief to have someone who knows what they're doing take care of that for me. They back their work and, if there's a problem, they take care of it. It's just a load off my mind!
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April 2021 by Charlene Harkin
I am very comfortable with Mr. Barnes. I like his personality and I trust his expertise.
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April 2021 by Jamal Wheeler
Just gave this location a call 4 times and no one answers the phone. Just rude and unprofessional service, this location won't have to worry about me or my dad doing business with them, they seem not to care.
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April 2021 by Kathy Dixon
Very professional, great knowledge. Always courteous
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March 2021 by Susan Wang
Hugely unprofessional people, and the poorest communication I've ever experienced.A week ago I filed my forms online for a senior tax analyst to prepare virtually. She messaged me saying she would contact me yesterday. Didn't receive a call. Then today she messaged me asking if she could call me at 12pm (no apology for not contacting me yesterday, by the way). I was hesitant at first because I already had plans, but I wanted to get this done ASAP so I rearranged everything to accommodate this 12pm call. Then 25 minutes after 12pm I still did not hear from her. I called the office and they said they "were going to call" to let me know she was still dealing with a client. I mean, they could have called like 10-15 minutes earlier. Who calls after 25 minutes to let you know someone is running late? They told me that she could call me at 2pm later today which I think is really presumptuous as if I literally am sitting at home doing nothing. I have to head out to run some important errands, and didn't want to rearrange my schedule once again for someone who didn't communicate to me that she was unable to stick with the time we had agreed to (twice).Don't recommend at all.
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March 2021 by Mary Anne Fitzgerald
Ashley Milbourne explained the cost upfront. She listened to my concerns and answered my questions.
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March 2021 by Holly G.
They wear masks and have partitions for your safety; therefore, I felt safe but will probably not use again. They are expensive and I did not feel confident with their level of expertise.
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April 2020 by Kaira Geiger
I have been a customer of h&r block for over 6 years now and never had an issue until. I came in to get my taxes done and everything was smoothly although something didn't sit right with me. I relocated to VA about 5 months ago and when I file my local taxes back home, I'm always given the documentation to send in as it can't be done online. I called and informed h&r block that I didn't think my PA local taxes were filed and they said okay make an appt and we will help you. I made an appt and I was called in early to drop off my packet. When I got there my tax professional Robert said he didn't have time to assist me and told me to come back. Although I had an appt and I was told to come in earlier, I went ahead and made another appt for Monday at 4:00 pm. I arrived on Monday at 3:55 and waited for 40 minutes (4:40pm) and when I asked how much longer Robert stated " look sis if you can't wait you can leave" even though he made the error and this was my 3rd visit there. He also stated you can't hold us to time slots as it is tax season and we are very busy. Robert messed up again- he gave me the wrong address to send my documents too and when I formed him of the error with the address he told me to get the address myself and then the document stated I owed PA money because he put the wrong percentage on tax information. I called yesterday to speak to a manager and I was told by the 3rd party answering service that someone would call me back and I never heard anything back. I'm a loyal, paying customer and I found not one, not two but three errors made by the tax professional and didn't even get so much as a "I'm sorry or anything". It's really sad cause I never experienced this kind of treatment before and I still had to pay full price even though I was correcting his mistakes.
