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March 2024 by Henry Bronez
Usually file taxes myself every year, this years was a little odd so I went into Jackson Hewitt for a consult. Overall didn’t change my return drastically but Meredith who helped me was able to explain some of what was different this year vs past returns and I was able to file knowing my numbers were correct.
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March 2024 by Nancy
Absolutely recommend Jackson Hewitt to do your taxes. I was able to drop off my documents and have my taxes done and ready to sign when I came back in. My appointment to sign was very quick and the people were very professional!
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May 2023 by Tiffany Caraballo
Absolutely would NOT recommend going here. It’s way past the deadline, they messed up our taxes and did married filing together instead of married filing separate. Then, after they fixed that (before the filing deadline) here it is in May and I still haven’t been called to sign or pay the fee. I’ve called and left messages and then called and it just rang and rang. I absolutely will NEVER use Jackson Hewitt EVER again!! Beware guys! DO NOT USE THESE PEOPLE!!!!
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April 2023 by Sherri O.
I cannot even express the absence of efficiency in this office. Your appointment has NO MEANING. You will make an appointment and literally be sitting for hours with a room full of people who also made appointments. When the tax preparer sees you. they will tell you that the call center has no way of making legit appointments with them because they have no idea how long someone's return might take. I used to come here before the pandemic, but that person quit. Now I know why. Someone else bought the franchise. Do not go here. You will regret it. The first 15 minutes with my preparer was just trying to get the computer to work. The e-sign failed. Nightmare. Avoid. And do your taxes early!!!
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March 2023 by Tom Birner
Nicest people imaginable. Great service. My taxes this year were very complicated... five jobs in three states, sold mutual funds and stocks and crypto and bought a house, so the final charge was much more expensive than I anticipated. Meredith saw how distraught I was at the final charge and personally called her manager and pleaded with her for a discount. Her manager ultimately agreed.They are a bit understaffed and their computer network had some issues, so there's room for improvement, but overall I will definitely go back again next year.
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March 2023 by Sweet Kay
Awful, awful,awful. The woman that works there does not know what she is doing. Almost had me paying unnecessary taxes. She was unprofessional. She did not want to take direction and fix her error. She was more interested in arguing with her colleagues. DO NOT GO HERE. Save your time and money.... go somewhere else.
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March 2023 by Sweet K.
This was absolutely the WORST experience. Waited OVER two hours. Staff was super unprofessional. I actually had an appointment and waited over two hours. Awful. I wish I could give them less than one star. Woman messed up my taxes - had me owing unnecessary money. Do yourself a favor- DO NOT GO HERE. The woman was horrible. The man that works in the office had to come and correct her error. So sad. And to add insult she wanted to argue with the guy. Wow. Can't make this stuff up.
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March 2023 by D. Melissa Bracey
I was extremely disappointed in the failure to disclose the exorbitant fee to prepare my tax return prior to completion. At the conclusion of my tax preparation, which was completed primarily by me since the preparer appeared to be in a "learning as you go" stage I was absolutely mortified when I was charged $1200 for the EXACT process that TurboTax tax only charged $169 for(where I received a larger refund). Sadly, I was in dire straits and needed the advance. So, NO I absolutely would not refer anyone, and honestly would share how I felt that I was totally taken advantage of by Jackson Hewitt.
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February 2023 by Marie Jones
Overall, my experience with Jackson Hewitt over the years was great. Had an issue back in 2020 that I hadn’t gotten resolved, but I’m working on that other than that my experience was for the security of knowing that my tax return and my taxes will be held at the maximum guarantee is what I wanted to have the most.
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November 2022 by Partick Thistled
I met with Mr. Bradbury to discuss a cryptic letter my elderly mother received from the IRS regarding an issue with her 2021 federal income tax return. Mr. Bradbury was able to quickly and clearly explain the issue as well as a plan for resolving it. He also gave me some excellent advice regarding my brother's 2021 federal and state income tax returns. Thanks again Mr. Bradbury!
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April 2022 by Cheryl Hardy
The tax preparers are knowledgeable and patient. They know what it takes to get you the best service possible. I was given a worksheet which helps prepare for itemized deductions. It helped me they the year as well as the tax preparer on the day of. Keep up the good work!
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April 2022 by Kimberly Brown
I just had my taxes done yesterday and it was enjoyable. Mrs. Bell took very good care of me and made sure everything was acurate. She was very professional and very nice. If you need to get your taxes done I highly recommend Jackson Hewitt Tax Service.
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April 2022 by Carolyn Davis
Excellent, knowledgeable and very efficient service. I have used Jackson Hewitt for several years and have not been disappointed. It’s great to have such service with all the details involved in tax preparation!
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April 2022 by Helen NawMumu
It was taken of in timely manner and in a short period of time, very helpful. I am very pleased.
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December 2021 by Barbara Gillespie
I was put a ease knowing that the JH Tax Representative was well of knowledge and experience.
