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October 2023 by Jim B
Very responsive and reasonable prices. I anticipated, given the busy service bays and waiting vehicles, a several day wait. Within 2 hours I had the prognosis and a couple hours later it was ready. These are going to be my go to Honda fixers!Service: General repairs & maintenance
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August 2023 by Josh Savoia
I work on my own car and they helped me pop off some lug nuts I didn’t have the hardware for. Saved me $200 of “labor” other shops were charging. 5/5
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July 2023 by Mariah Williams
I took my car to JAC due to the positive reviews. I was so disappointed with them. Not only do they charge $130 labor fee per hour, which is the highest rate I’ve seen, they also only fix what you ask and that’s it. I knew my left tire rod needed replacing. They replaced it and didn’t check to see if the right might need replacing. They simply did the work at an inflated rate. I later noticed my right tire rod needed replacing so I took my car to Falls Church to get the it replaced and spent LESS THAN half the amount I spent here. The mechanic at the shop in Falls Church also checked all my fluids and fixed this squeak that was happening in the steering without me even mentioning it. I would not recommend this place to a working person like myself. The prices are way high and the customer service is whack.
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July 2023 by Chaturbhuj bhojwani
Excellent customer service. First I took my car to the Toyota dealership for repair for but they didn't know what was the problem.I am so glad I came here for consultation and they fixed my car.Special thanks to chris.
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June 2023 by Pete Gulick
They've done 5 star work for me in the past. -1 star as they refused to do repairs using my own parts when I recently injured about a brake job. Since I had already purchased rotors and pads of my choosing, after having conducted much research, I had to take my business elsewhere. Perhaps they had issues with customers who supplied wrong parts in the past. Maybe a better solution, like the shop I used, would be to allow customers to supply their parts but not warranty the work. In this day and age, some people prefer to do their own research and excecisse control of what parts they wish to use.
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May 2023 by At home with Robin
I came in one early morning. My car would occasionally start and some times for days not start at all. I took to toyota and was told it was my remote key and after purchasing, car still didn't start. I ran across japanese auto clinic and decided to try. They fixed my starter was affordable with OEM parts and my car was ready the same day they fit me in. I am so grateful and staff very professional and courterious. I'll be coming back for my car needs. Thank you!
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May 2023 by William Callery
I've been to this Japanese Auto Clinic several times for work on both my Toyota and my wife's Avalon. The guys at the desk are friendly and will take the time to explain things if you ask, it seems to be competitively priced, and the work is completed when they say it will be. I will continue going back.Services: Oil change
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April 2023 by Benjamin Edgar
I had to have my car towed here after it broke down on the side of the highway. They found a leak in the radiator and were able to replace it in a day! The service person did a good job explaining the other issues they found with my car that need to be fixed soon but not right now. Their prices seem to be competitive and pretty reasonable compared to other indepent auto shops. I will probably be back to get some of that follow up work done soon!
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February 2023 by Nathan Cironi
Great experience getting my tire fixed. Very reasonable prices and very kind employeesService: General repairs & maintenance
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October 2022 by Jocalyn Lombardi
I am incredibly thankful that I found this place! Before discovering The Japanese Auto Clinic - I left the Toyota Dealership Service Center in Arlington several times almost in tears because of the way they treated me. Like I was stupid. I came to this place feeling deflated from my Toyota service center experience and they not only explained to me what needed to be done to my car in a friendly and normal human way - but the repair cost $350 LESS then what the Toyota center quoted me. I have been coming here since and have continued to experience wonderful service. They have integrity and are kind. My husband bring his Toyota here now too and feels the same.Services: Oil change
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September 2022 by M B
I had extensive service done on my vehicle and the gentleman that did the work did an amazing job. Thank you so much for finding the leak and fixing it properly. I come to the shop every year for my inspection and Van is the best inspector I have ever had. I never have any issues as I have at other shops claiming that I have to repair something that is very costly that doesn't need to be repaired. They have been very honest with me and have saved me a great deal of time and money. Thank you Van!Service: General repairs & maintenance
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September 2022 by John Newman
Five star all the way!!!! No other shop "could" fix or "would" fix my ac. I dropped off my car early am, got a phone call with the problem and fix needed and an estimate that morning. They ordered the part and I had the car the next day. AC works like in a brand new car. All of that and a good price. Don't go anywhere else. Just take your car to Japanese Auto Clinic.
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July 2022 by Susan S.
They did a great job servicing one of our old cars. Its now under new management. I believe one of the former technicians bought the place from Steve. Very honest and reasonable.
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May 2022 by Carson Scott
Make sure you get in writing what you need done and what it will cost. I had to take my car in twice because they did the exact service I said I did not need the first time and then did $500 of extra work I did not ask to have done the second time. Very poor communication and follow through.
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May 2022 by Sam Anawalt
Great shop, came in without an appointment for an oil change and they had my tacoma ready in an hour. Very professional staff.Service: Oil change
