-
February 2024 by Mark Smith
The salesman with glasses and long hair is extremely lazy. I went there to buy several pairs of shoes. I asked him to look for 3 different shoes. He went to the back and he came back in 10 seconds and told me that they did not have any of the shoes. He did not offer to order them for me like the other sales associates have done at other Johnston and Murphy stores. He is a terrible salesman. Johnston and Murphy needs to hire people who like to work.
-
November 2023 by Gregory Bush
Bought a shoe related item. Was hoping it was in stock. It wasn't. NP. Over 90% of my dress/casual shoes have come from this particular store.
-
October 2023 by Reno Browne
Great store with very friendly staff ??
-
June 2023 by Michael Voltaire
Great experience with Anqalee & Micah. A different J&M store out of state made an error but the team here worked with me to fix the problem. I was impressed with how frictionless the experience was and how they handled the refund. Huge thanks to them.
-
October 2022 by Will Rice
Angelie was very pleasant and very helpful.
-
November 2021 by Gustavo Putzulu
Elegant clothing....love it !!!
-
September 2021 by Max Greer
Great service if you’re buying, prepare to be ignored and shunning if returning anything.
-
August 2021 by Erik Halverson
Dylan was amazing, helped me find what I was looking for, and even a few things I didn't know I wanted.
-
July 2021 by N.Steele Andrews
In a day of boring excess, J&M offers a very select inventory... beautiful, not cheap, but reasonable. This would be my pick for a "gift certificate". The lady that works there @ Pentagon City said she has been there 9 years and loves it. She knew every product and price without looking... and she was likewise good at bringing attention to some really good promotions.
-
November 2019 by Mike Z.
If No stars was possible, that's what I'd give this place. No employee in store upon entrance. A couple of minutes of looking around and was greeted by a woman that appeared behind the counter. Unpleasant half hearted " hey". Asked about their Black Friday specials. Was given a sarcastic patronizing response. Walked out. Just rude and unpleasant experience. The woman obviously has issues and shouldn't be dealing with customers.
-
February 2019 by blue peter
Great quality footwear
-
November 2018 by Chris Wiggins
Why go to a Clark's, Cole Haan, Ecco, or Mezlan when you have the oldest American show company right here.
-
August 2018 by Kevin P.
It was last Thursday around 130pm when I stopped by the store at Fashion City mall. I have never met a more unprofessional salesman. I buy this brand not just for quality but for the professional customer service. HQ should be careful who they hire. J&M is a luxury brand that deserves quality customer service. Even minimum wage workers at the food court have a more professional attitude.
-
August 2017 by Chris Alex
I like the shoes here and the service is great. Been shopping here for years and they waive when I walk by even if I don't go in. Casual dress clothes, nice belts, great shoes.
-
December 2015 by Earl Matthews
Staff was very helpful in helping me pick out just the right shoe for my needs. One time I went in they shined my shoes for free. On another occasion they gave me a free pair of shoestrings.