-
January 2024 by Sam P.
When you walk into Jos A Bank you expect to be swarmed with service. Not this one. I couldn't get somewhere to help me at all. Was going to buy 2 traveler suits that were on sale but no one was around to give me advice or help tailor it. Won't be buying anything expensive at this location.
-
December 2023 by Jacob G.
I recently brought in MW custom suit pants (i will not go to the one in Alexandria again) to have a pocket repaired. I received the "come get it" email a few weeks back. When i checked the store hours today Yelp indicated they were open until 7pm. When i arrived at 6:30 they had their holiday hours posted that they closed at 6.No problem. I was there late, technology is great, but we have all worked retail and this happens. One of the staff happened to be leaving so i asked if i could pickup my pants anyway. After confirming there was nothing to be done but pick them up, they brought them out. They didn't have to, i would not have had any issues with that as they were closed. However they saved me the hassle of having to drive in again. I didn't get anyone's name, bit it was the crew working the evening shift on 12/17/23. Merry Christmas and thanks for the help.
-
August 2023 by thomas ortega
Abde the store manager is good at what he does he’ll fix you up right
-
August 2023 by Christian Denham
Went here early one day last week when it was raining. I needed a tie for my father's funeral and was afraid of it getting wet walking back to my hotel since they only have paper bags for small items. The morning manager was kind enough to go to the back to find something that would keep the tie from getting wet. Thank you for taking care of me.
-
July 2023 by Christopher Morales
Today was my first day visiting Jos A Bank at Fashion Centre - Pentagon City to explore suit options with my fiance for our upcoming wedding and to our surprise we left feeling disappointed and underserved with regards to customer service.I chose Jos A Bank as the tailor for our wedding because I've had great experiences in the past at other Jos A Bank locations. Excited, we walked into the Pentagon City location around 3pm on Saturday, July 8 with nothing but high expectations. One gentleman gave us a warm greeting and asked how he could help us today. I notified him that we were looking for a medium purple custom suit for our wedding. Another salesman at the register, without looking through the inventory, quickly jumped in to say that this store did not carry purple custom suits or anything of that sort. A little taken aback by the short response, my fiance asked if there were fabric swatches we could look through. The abrupt salesman pointed us over to the custom section and remained at the register despite the store being empty. We looked through the fabric swatches with no assistance until the abrupt salesman walked over with a handful of new swatches from the register and stumbled upon a new purple fabric. He then notified us that the new purple swatch was limited edition and we would have to order the suit soon with no option to tailor the shoulders in the future. For some reason, he then recommended K & G as our best option and told us that he was not trying to push us out of this store. Trying to understand his K & G recommendation, we informed him we were unfamiliar with K & G and asked if they offered custom suits. He answered yes and explained K & G, Men's Wearhouse, and Jos A Bank were all under the same umbrella.From the beginning of our conversation with the abrupt salesman we definitely did feel like he was trying to recommend we leave and he even confirmed our thoughts by verbalizing that it was not his intention to push us out of this store. We felt very unwelcomed and decided it was best for us to leave despite us being in the store for less than 10 min. I was extremely disappointed with the customer service we received by the abrupt salesman. With this type of customer service, how can I with good conscience use this store for my wedding or recommend this store to others? Prior to my visit, I selected Jos A Bank for my wedding tailor because of my previous positive experiences at other locations and found it disheartening for the abrupt salesman to recommend me elsewhere. We hope that others have not been turned away so quickly after having selected Jos A Bank for their special occasion.
-
June 2023 by Matt Robinson
After going to another J Banks and M wearhouse and not getting much help I found myself at this J Banks at Pentagon City. I wish I knew the salesman's name but he was EXTREMELY helpful. Got me everything I needed and even helped to expedite alterations. Warning to the consumer: tailors seem to be really delayed or backed up right now when it comes to alterations so try and give yourself at least two weeks. These guys made it happen though and I am very grateful. Go here!
-
May 2023 by ACEL
Big selection, but 1 star for customer service. How do you expect to sell anything when there are no customers in the store, and none of the employees offer to help.
-
April 2023 by Chris S.
Horrible customer service. I don't see how they stay in business. I found a suit I liked but nobody paid me any attention. I even went to two locations: Alexandria and Pentagon City. At least in Alexandria they nodded hello but in Pentagon City they didn't even acknowledge I was in the store.
-
February 2023 by Syed Ashiqur Rahman
This shop is located at the Pentagon Fashion Center, Arlington. A shop with good collection and very helpful and accommodative staffs. I bought few shirts and I had to exchange them. They did it effectively and helped me to find out shirts as per my measurements which I was ignorant about. They also helped me to pick a suit for me. I was very happy about their service. I recommend this shop for everyone. The market has pay parking facilities and a food court for your needs.
-
January 2023 by Timothy D.
2:15pm. I ask for my measurements. The African-American gentlemen seem inclined to help, so lead me over to his colleague - a caucasian male - and happily walked away. Let say this Caucasian man name is Rotten Tomatoes. I catch Rotten Tomatoes having a conversation which seemed uninterested to take my measurements. Needless to say, I decline his help. "No, thank you" I said. Maybe it wasn't his department. Maybe he didn't like doing it. Regardless of the fact, I needed my measurements for my acting profile
-
November 2022 by Taco S.
I would give them zero stars if I could. Bought a pair of pants that were factory defective and when I brought them back they REFUSED to help. Very expensive pair. Nordstrom would never treat their customers this way. Factory defective pants should be returned. Managers were terrible With customer service and should not be employed. I will have to issue a chargeback with my bank. DO NOT SHOP HERE!
-
November 2022 by Jorge Anaya
Terrible service. The lady was so rude and disrespectful and unwilling to show me shirt options because “it won’t fit me”.
-
October 2022 by Dines L. Phiri
High quality and affordable men's suits and shirts are in stock.
-
July 2022 by Raymond Palm
Very nice shop..I bought a shoe..very good service...I always go to Jos A Bank when I am in the states
-
April 2022 by Kenneth Sykes
Staff was amazing, knowledgeable and helpful!!! Will definitely return.
