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March 2024 by Evan Lineberger
Does not run listed hours. Showed up and the location was closed.
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January 2024 by Jonathan Villatoro
Is December 30 they usually open at 10 amIt’s 11 am and they still close
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August 2023 by Evan Cooper
Manger was rude and hung up on me don’t get anything shipped out from the store you won’t get it in a timely manner ???? and it’s sad that the store is still open and they have all these negative reviews
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April 2023 by ece orkun
I called them, he was really rude and he just shout down the phone while i was talking !
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March 2023 by M A
I will never visit this store again. I literally went in, wasn’t greeted nor did she say thanks. She didn’t even wait for me to grab my shopping bag from her. Then I said thanks and the lady that wasn’t not even helping me told me thanks and have a great day (not the lady checking me out) I will never spending another dime here.
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January 2023 by Kimverly Ramirez
Went at the store yesterday, I asked for a different size of the shoes that I wanted to try, but I had to keep going back and forth to the cashier to get the shoes to try when there were two staff just talking to each other. I’m the only customer but they can't even help. I wasn't happy with my purchase because they can't even sell, offer a product of talk about the product. Didn't even gave me heads up about my exchange item which was on discount. It's a small store that you feel like being watch but they can't help you LOL
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December 2022 by Bryce Patrick Goldin
One of my favorite stores
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November 2022 by Yosef Negasi
I got what I came for. Customer service was basically non-existent but I didn’t come to make friends.
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January 2021 by Cyntia Seda
Worse store ever, we called from Springfield mall to put on hold a shoes that their system was showing it was in stock and also a female employee confirmed on the phone to put it on hold for this day. We drove over 1 hour and these people make us waste our precious and priceless time. It is Christmas time, I can believe these heartless people didnt care and do nothing to help us, they were very unprofessional, the way they told us that they don't have the shoes we put on hold. The assistant Manager "Tia" I dont believe was her name said that the employee who lie to us on the phone was Mayaa
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January 2021 by Ashley Thomas
Customer service was bad and it was multiple employees and I asked for help they just was talking to each other after 10 mins finally came and helped but was very rude transaction .
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October 2020 by Gabrielle Brown
I will never spend another penny at journeys. I purchased shoes for my twin sons and only received one pair that they claim to have sent in separate packages. I only received one and they will not refund me for the “lost” pair.
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August 2020 by Craig De Columbian
My daughter likes this place
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September 2019 by Penny Fitton
My experience with Journeys was wonderful store mananger sat shoes aside for my daughter thank you again
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August 2019 by Kelley Baynes
Called during the day time to get my shoe I had ordered- was passed off to 3 different people asking me what type of shoe it was and they couldn’t find it. Awesome.
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August 2019 by Michelle Burt
Always a pleasure awesome customer service!