-
August 2023 by Kiri Grant
This bank was great prior to Covid 19.. They have lost there way and customer service fundamentals...DO NOT BANK HERE! I will be closing my account asap...Navy Federal baby!
-
July 2023 by Mel B.
Earlier in July, I had a great experience at Lafayette Federal Credit Union in the Crystal City, Virginia Branch when I bought a a CD there. The bank representative, Elisar Alassaf, was very professional and welcoming. She spent a great deal of time going over my financial situation, simplifying my concerns, as well as explaining what Lafayette had to offer. I had to drive through a flood alert and huge downpour to get to the branch location. Parking was great because Lafayette now pays for your parking in the nearby garage. Other than the weather, Lafayette helped make make it a five star day. -- MelB
-
July 2023 by Mustapha EL Hamzaoui
Outstanding service and very friendly staff- Top notch customer service-
-
July 2023 by Afework Hagos
Very respectful, professional and efficient service.
-
March 2023 by Hey Yo
Lafayette offered great service from the time I walked in the door and walked out. Elisar Alassaf was amazing with a beautiful smile. She assisted me in opening a new account and sending a wire transaction while displaying great patience. Thank you Elisar and Lafayette keep rocking!!!
-
March 2021 by douglas garland
I visited Lafayette federal credit unions Crystal City branch and the customer service was phenomenal
-
March 2020 by Adjoa Hallow
I have been banking with Lafayette for over 10 years and have been very happy. This week I needed some documentation ASAP after a miscommunication and Lafayette came through. Very big thank you to Tatiana for being helpful, polite, can and serviceable while I freaked out a little bit lol. I appreciate the great service!
-
October 2019 by William Humbert IV
The staff was very friendly and helpful. I worked with a member in Rockville and had everything transferred to Crystal City which was closer to my home. By the time I got there they had everything I needed to close out the refinance I worked on. I would definitely recommend them as they gave me a GREAT rate and helped make the process seamless.
-
October 2019 by Tanika Larkins
I love Lafayette and customer service rep. Tatiana and Chris who works in the Crystal City Alexandria VA branch. Both are very knowledgeable and extremely helpful.
-
October 2019 by Uchechi Roxo
The Crystal City branch is fast, responsive and such a friendly team! I always get my questions answered and additional advice on other accounts like credit card, car loan, home mortgage products too.
-
October 2019 by Kent Klindera
Excellent service, such good customer care. I've been a member for over 30 years and have never been disappointed.
-
October 2019 by Iris Torres
I always get excellent customer service when I come in. I'm always greeted at the door and then when I leave. I've been a member now for about 3 years and no plans on switching .Try them folks, you wont regret it.
-
August 2019 by Cynthia R.
AMAZING customer service. Tatiana stayed more than an hour after closing to ensure everything went smoothly with my account. I can not thank her enough.
-
April 2018 by K M.
So far so good in terms of customer service and products offered! I've been a member for about 8 months now.
-
April 2018 by Emmanuel Kipsang
Cool bank and very accessible.
