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March 2024 by Mary K
Great caring great selection and great prices.
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March 2024 by Jawanda Dumas
I enjoyed my experience with LensCrafters. The staff was extremely helpful, especially Bryan He helped me pick out some amazing glasses.
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March 2024 by January Forward
Everyone was SUPER accommodating and helpful. In particular Giovanni! Couldn’t have received better help!
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March 2024 by Kawa Khidhir
This place is amaziiiing !When it comes to optical , eyeglasses , I never go elswhere , its just this place at this location in the pentagon city mall Arlington VA , the staff are amazing, very professional and extreamly respectful ,especially Mr.Giovanni , you need to see him specifically ,however everybody at this place is amazingly very good, but Giovanni is the top one !
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March 2024 by Elizabeth Morton
This is my second time coming to the Pentagon City Mall location, and both times were great. This time Giovanni assisted me in ordering new lenses for an existing pair of glasses. He was so friendly and conversational, and was super thorough in walking me through all of my options in regards to my insurance. He took the time to show me every single adjustment to the lenses and how my insurance would cover it, helping me assess the best decision for my needs and budget. Great experience and I will be coming back when I need new glasses or sunglasses!
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March 2024 by Rodney Smith
Ms. Teresa Carey did an excellent job helping us. We had a young lady break her frames on a field trip and Ms Casey was able to help her right before closing. She made the student feel at ease and provide superior customer service. Thank you Thank you Thank you
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March 2024 by D G
Bryan was the associate that worked with me to get a new pair of glasses. He could not have done a better job. He was extremely patient, welcoming, and knowledgeable. This was the best eyewear store experience I’ve ever had and I’m very glad that I stopped in when I did.
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March 2024 by S. Christopher McMorris
This is my second time visiting this particular LensCrafters. Purchasing glasses can be a little unnerving and off putting if you’re not used to wearing them to begin with. This location has probably some of the best customer service I have experienced. This is greatly in part due to Teresa.As soon as I came in I was instantly greeted with a warm welcome and did not feel pressured at all. After about 30 minutes, I finally asked her for help and she already had in her mind which glasses would look great on me! I was confused because other people came into the store either setting appts or picking up orders. I had no idea she was paying so close attention to me while I was browsing (especially while they were short staffed). It made me feel very special and valued as a customer. Thank you Teresa!
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March 2024 by alicia clinton
Great customer service and they help me pick my glasses
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March 2024 by Rashad Williams
The customer service at this location is top tier! Highly recommend!
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March 2024 by Andrew Kerrick
Giovanni was amazing! I came in to repair a screw in my glasses (which was complicated by a unique hinge mechanism), and Giovanni fixed it calmly, quickly, and effectively.
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March 2024 by Donny Scanlon
I personally have gone to the Pentagon City store for myself a few times, My wife has gone and we've also gone a few times for our child. The staff is always super nice, Super helpful and just amazing overall. I highly recommend this branch. The staff is the best and almost have become family to us!! Giovanna and the others the best.
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March 2024 by Rich Tahmena
I just want to recognize Giovanni! I’m had some great customer service in my day, but Giovanni took it to a different level. He went above and beyond in an effort to fix my glasses my dog “snacked on.” I didn’t think there was even a 1% chance of them being fixed, but Giovanni not only got them to where they are wearable, but they look brand new!! He is a magician!! If you ever go into Lens Crafters, you must find Giovanni!! Aziz is great as well!!! He has helped me several times throughout the years, and his customer service is amazing as well!! Thanks so much Giovanni!! You are the man!!
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March 2024 by Brittany N.C.
The Pentagon City is not the closest to me but the most convenient. The young lady who greeted me was very pleasant and Giovanni was a pleasure to work with. This location does get busy; it’s Pentagon City but the staff went above and beyond to make sure that everyone was served to the best of their ability.
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March 2024 by Steven Marincic
Jill at Pentagon City Lenscrafters was very professional and efficient. She listened to my situation and met my needs to a tee. In this day and age quality service is not always available and I really appreciate Jill for being able to provide it.