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December 2023 by Sewell Truitte
I just bought 2 pairs of glasses from this location. I was assisted by Nhat. Great customer service. Glasses arrived after about 10 days. There was a holiday weekend in there so they may have come sooner. When I picked them up the person helping me took the time to adjust them for me. Great experience all around.
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November 2023 by Sara Holsten
We came in for some small adjustments and repairs to my and my partner's glasses. Nhat was so welcoming and made quick work of the necessary work. Thank you!
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November 2023 by Ceci Castro
I recently went to LensCrafters in Ballston Quarter and had the most amazing experience. Adriana was so helpful and made sure I got the best glasses picked out!!! Adriana is awesome!!
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September 2023 by William Straub
Hassan is amazing 5 stars!Took care of me quickly with my financial and style considerations in mind!
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September 2023 by Mai Le
I came in hoping to fix a pair of Ray-Bans - one of the screws had fallen out. Hassan, the Assistant Manager, fixed them promptly and didn’t even charge. Thanks so much for your help!
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September 2023 by Bernard Piper
As others have already noted, the customer service is outstanding, which is a cherished quality this day. Katrina was tenacious at fixing a crooked screw in my glasses that I was unable to properly tighten. It was extremely appreciated and helped give a few more miles to my glasses. This is the place to go if you want quality service!!
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August 2023 by Debapriyo Paul
Great Customer service! I recently visited this place when the frame of my glasses got bent. As soon as it showed the frame to the people at the store, they immediately took it and were able to fix it back to like new! They didn't even charge me anything for it. Highly recommend for the excellent service!!
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August 2023 by Alex Partridge
Came in with a pair of glasses I bought online that didn’t fit. The technician fixed them up in less than 15 minutes for free, and now they fit great! Very impressed
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August 2023 by Beth Smith
Katrina the store manager at Ballston, was efficient, kind, friendly, knowledgeable and super helpful. I got in and out in 35 mins, ordering 2 pairs of glasses and appreciated her awesome customer service!
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July 2023 by Steve Clark
I recently needed to order new glasses, being a Washington fan the Manager Katrina showed the perfect pair of frames that has the Washington color scheme. I need to also add that my prescription requires an aggressive lens and she was able to get me into a frame and lens that fit my needs/prescription even though Oakley brand has a lot of limitations on higher prescriptions. All in all the service was the best I've ever had in my several years of wearing glasses. I have already recommended this store and staff to several people. Keep up the great customer service Ballston LensCrafters! A very satisfied customer.
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June 2023 by Kara Westercamp
Such a great experience getting my glasses repaired. Will definitely keep coming here!
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June 2023 by Ucl Sha
Had to adjust the frame for the glasses I bought online from another store. The consultant immediately helped me out and took care of it within a few minutes. I appreciate your help a lot, thank you!
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June 2023 by Terry Summerson
Hasan and Josuay were amazing. They made the entire experience an amazing one. They truly cared about helping us and went the extra mile with their customer service.
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May 2023 by Pea Carter
The assistant manager was working when I went in to get my glasses fixed. One of my lenses popped out and I could not get that tiny screw back in. He was busy and said I could leave my glasses and pick them up in 20 minutes. Sure enough, in 20 minutes the glasses were fixed and when I went to pay, he said it was free of charge. I was shocked, but surprisingly pleased. I will definitely get my next exam here. My husband and son have been here for their eye exams and they said they enjoyed their experience and it didn’t feel like they were being upselled. I’m glad I also had a positive experience here.
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May 2023 by Monte Frenkel
Great location. We went in for help with a lense issue and the staff was incredibly friendly and helpful, resolved the issue quickly and completely. Definitely a place we will go back to!
