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July 2023 by Yve N.
I would say this is the cleanest and most organized Macy's in the north Virginia area out of the three that I have been to. It's easy to shop around and find selections according to what you're looking for divided by sections. The associates do come and help you without you asking for them to help you with some people may like or dislike but I appreciate that I was acknowledged as soon as I walked in.
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June 2023 by Julie P.
This is a decent size Macys that is fairly well maintained. I've been to this store a few times and the store remains fairly well organized and clean even during the big sale times which is a real feat. They have a pretty good selection of designers and clothing sizes. The shoe department is not as large as some of the other Macys stores but even that department was nice and they actually had someone available to help pull shoes to try on. The staff of this store were all pretty nice and we saw a decent amount of clothing in various styles.
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June 2023 by Austin G.
There aren't many Macy's in the area and this one is just outside D.C. in a mall with many other shops. Although very old and with extremely rundown dressing rooms, I appreciate their men's section. It has a wide variety of options with many sales.
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June 2023 by M. S.
We were told we could not continue to shop in the jewelry section of Macy's while looking for wedding bands past 8 pm. The store closes at 9, hours say it closes at 9, but the staff told us we had to leave at 8 pm. When we walked back through the jewelry department, one of the helpful sales associates was assisting a new set of customers. We were surprised to see this happening 40 mins after we were kicked out. When I tried to go towards the jewelry counter while two other people were being helped, I got shooed away. We were ready to spend good money tonight, so are disappointed in the lack of customer service we received. Hopefully Macy's can either update their official hours for customers or remediate the issue in the jewelry department. We have been loyal Macy's customers for more than two decades. This left a sour taste in my mouth and negatively impacted my wedding.
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April 2023 by Patricia L.
Customer service is terrible. Shoe department associate busy talking on her cellphone while I was waiting to get some service.This location used to be my favorite but now is just a joke.Service is non existent at this location.
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April 2023 by Lesya K.
Bought Mattress. It came soiled. Appears to be oil spots in bottom and sides. Called Macys' and they scheduled "an inspection " 30 days later. NOt happy. MOved mattress to adjacent room, and bought BRAND NEW MATTRES from Mattress Warehouse. I emailed a demand letter to Macy's with a request expedite the non sensical inspection and to pick up mattress. Requested 10 day response. Five days down, Five to go. Not happy. Have spend over 20k at Macy's over the last 10 years, it appears we are heading for a non amicable solution to the problem. NOT HAPPY!
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February 2023 by Paige J.
I am a lifelong Macy's customer. After my visit to the Pentagon City location in Arlington,VA, I was disappointed and frustrated. I went looking for an Apple Watch and dress clothes for in person meetings at work. I could not find a sales associate in the watch department, so I went to ask the associate in the sunglasses department. The young lady was loudly talking to another co-worker and was clearly irritated when I said, "excuse me, can you help me find the Apple Watches?" She waved me off in the direct of the watches and continued speaking loudly with her co-worker. I was unable to find Apple Watches or bands for the watches. I ultimately found earrings and thankfully a young lady in cosmetics was kind enough to help me by cashing me out. When I went back past the sunglasses associate she was still talking about inappropriate topics at work. #NotHappy #PoorService #Disappointed
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January 2023 by Anthony D.
K Macy's is awful. No one thinks in that place. I ordered this to pickup in stores and the estimated time to pickup was around 2hrs. That's fine. I go to pickup at the time and they haven't gotten to it yet. Okay so I'll just cancel the order and pickup my items in person. They say I can't in stores and I need to call the 1-800 number. Umm why can't you just cancel there? Whatever I call to cancel they say I can't because the order is currently being processed in stores. I go back to the store associate who told me to call and say they what they told me in the store. She said it's not being processed and she still cant cancel it for me. I literally have the two products in my hand to checkout and they can't simply match the transaction (same exact products to my online order) and let go...I told her by not allowing me do this, everyone is doing double work and wasting time. (1) I will literally make the same exact purchase in stores to my online order, (2) later on when my products are actually being processed and the store associate is out in the store gathering my products and bring them to pickup counter is all for nothing because (3) I will literally call back to cancel and refund my money. So an additional phone call and wasting everyone's time because people in stores can't make a decision or think for themselves to resolve a very common issue, but go this WHOLE process just because "that is their process" -unbelievable, Macy Pentagon City Mall.
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December 2022 by Samantha L.
In preparation for a holiday party, I went to Macy's at Pentagon Mall in search of jewelry and shoes. I found a pair of Kate Spades earrings and a pair of Karen Scott Danely Strappy Dress Sandals. The jewelry didn't come with a Kate Spade dust bag but the shoes were 30%.
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June 2021 by Christine P.
This was my first time shopping at this Macy's branch, and it will also be my last. I was looking for blazers and walked all over the women's department for close to two hours. During those two hours, not once did a sales associate approach me or say hello as I walked around looking lost and trying to find the section that I needed. The fitting rooms also looked dirty and disorganized and had piles of clothes in the stalls. This last one is my biggest gripe. When I was in the process of paying for my clothes, the sales associate asked me to enter my email address. Had I not asked why, she would have signed me up for a Macy's rewards account WITHOUT my knowledge or consent! That was pretty sneaky and disingenuous. I don't blame her at all for this, but rather I think the management at Macy's is pressuring their people to get as many customers signed up on their reward programs at all costs, including lying to customers. Instead of asking if you want to join, they just ask for your email without any explanation. Not cool at all! I would have given this experience 1 stars, but I did get what I need from this store. Looking back, I am not in the least bit surprised that most people prefer to shop online rather than in person. I certainly will be!
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June 2021 by Mike R.
I always have a great shopping experience at this store, thanks Macy's. All of the salespersons are helpful, friendly, and kind.
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April 2021 by China D.
Not LGBTQ friendly. Came to return a watch... left filing a lawsuit. One of the staff in the jewelry area stepped aside with another employee and mumbled "This tranny is stressing me out" referring to me. Took 2 days to speak with the store manager. Had to come in person because I couldn't get her on the phone. Was met with hostility and she continued talking over me when I informed her of what the employee said. She then went on a rant about how my struggle as a trans woman was nothing compared to her struggle as a black person. Even made reference to people being lynched and told me I'm lucky atleast I don't have to worry about my son being shot during a traffic stop. Outrageous conduct.
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February 2021 by Carlos L.
Larry from the suit department did a amazing job helping me find a suit for a wedding event . He was very helpful and on point with my size ! Thank you Larry !
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July 2020 by Tameaka Smith
Well sanitized , organized , and excellent customer service
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March 2020 by Celia L.
I was the only customer in the make up area. The Clinique area was deserted. One salesperson was unboxing items and one was chatting with her. A third came to help me. I showed her a picture of what I wanted on my phone and she told me I couldn't sample it. I explained I didn't need to because I knew what I wanted and was indeed showing it to her. She then commenced to search for it. Explaining she was new, she unlocked and searched thru about 15 drawers. Finally she asked the other two. One gave her (and me) a rude look and pointed to the drawer in question. So unpleasant. Why did they send the person who didn't know where anything was when they had no other customers? I really should have just left and gone to Nordstrom's. Next time I won't even try Macy's.
