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December 2023 by Sarah Nicole
We were hoping to love Metropawlitan since they have great reviews and we had a lovely initial consultation, but were disappointed with our experience after that. We communicated a specific time range for our puppy’s walk but the walker arrived ahead of the requested time. During the 30 minute walk, the walker only took our puppy about a block which doesn’t seem nearly far enough for what we’d hoped it be. I think our biggest concern was that we’d communicated that our puppy was in training and should only watch as other dogs pass, but in the walk report we received the walker communicated that our puppy said hi to several dogs which is something we asked not to do due to training and also illnesses going around. We reached out to share these concerns, and did not receive a response.
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August 2023 by Sara P.
We used Metropawlitan for mid-day walks for our dog for close to a year. When they showed up, their staff was great. However, they frequently no-showed or cancelled walks at the last minute and left us in a position where my poor dog went without a potty break or was very delayed in getting out. The excuses were numerous - the dog walker had an ear infection, flat tire, couldn't figure out how to use our lockbox, etc. We did our best to be understanding because the owner was nice and it was clear she was trying to find a way through the issues. However, today no one came for our scheduled walk time and the owner informed me that one of her dog walkers is ill and she will no longer be able to walk our dog, so we will need to find another service within a week. This is no way to run a business, especially not a business that takes care of living, breathing animals who have needs. Incredibly disappointing.
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March 2023 by Dana Frey
I've used Metropawlitan Petsitters multiple times now while I've been traveling. I have a bit of a complicated set-up with several codes to enter my building + apartment and the walkers never complain or have trouble. I've also had issues where I need to change something last minute due to postponed flights or travel plans, and the team has always been very responsive and reassuring via messaging through the app. Additionally, I love that the walkers send pictures and provide updates of their visits, as well as the routes of their walks. I always look forward to those while I'm away. I feel as though my dog is well taken care of and enjoys the walkers while I'm out of town.
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February 2023 by Sonja Boyes
We have used Metropawlitan Petsitters many times, for short and extended periods of time. Jude and her team are highly responsive, professional and treat our pets like family. I work full time from home and have for many many years so the pets are not accustomed to being left alone. We always request overnight pet sitting along with mid day visits.We've had several different sitters over the past few years and each one has been extraordinary. When we return the animals are calm and content. They are happy to see us but they do not seem upset that we were away.The cost is comparable to the fees charged by kennels and catteries. Plus being able to keep our pets in our home and not stress them by going to a kennel reduces anxiety for us all.We fully trust Jude and her team members. We can travel with complete confidence that our pets are in safe hands.
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February 2023 by Roxanne H
I cannot say enough about Metropawlitan and their staff! This is the first puppy I have needed a walking service for and reviewing several options. I took a leap of faith with this team.They have exceeded my expectations with professionalism, reliability and care for my puppy. Whenever I have a question, I am responded to quickly. My puppy was sick, they rushed her to my vet for me to meet them. I needed Someone to come and sit with her when she couldn't go out, not a problem! Isabelle has been our caretaker (walker is not a proper description, she does so much)My puppy is so excited to see her, will wait by the door for her if I am teleworking, and loves up on Isabelle upon her arrival. I know she is loved and in good hands.I only rate 5 stars because there is not a 6th, 7th or 8th!
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January 2023 by Roxanne H.
I cannot say enough about Metropawlitan and their staff! This is the first puppy I have needed a walking service for and reviewing several options. I took a leap of faith with this team. They have exceeded my expectations with professionalism, reliability and care for my puppy. Whenever I have a question, I am responded to quickly. My puppy was sick, they rushed her to my vet for me to meet them. I needed Someone to come and sit with her when she couldn't go out, not a problem! Isabelle has been our caretaker (walker is not a proper description, she does so much)My puppy is so excited to see her, will wait by the door for her if I am teleworking, and loves up on Isabelle upon her arrival. I know she is loved and in good hands. I only rate 5 stars because there is not a 6th, 7th or 8th!
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October 2022 by Rachel M.
I hired Metropawlitan Petsitters to help me out with my two cats while I recovered from major back surgery. I can't say enough good things about the entire experience. They sent a sitter to my place to discuss my needs (I wish I remembered her name) and meet my kitties. From there it was easy to confirm the days I needed help through their online booking. Two sitters assisted me during my recovery and both were fantastic. Reliable, knowledgeable and friendly. You could tell they loved animals. Initially I only contacted them to assist with pet care but they went above and beyond to help with household chores since my mobility was limited. Even though I was in the house I would trust them with my pet care even when I'm not there and will be sure to call them for any future pet sitting needs.
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September 2022 by Leslie Schreiber
Everyone I’ve interacted with has been top-notch. Jude, the owner, came over for the first time to meet our dog. I was impressed with her work ethic and her interpersonal skills. The dog walkers themselves have been wonderful. They’re very good with our elderly dog and diligent in sending us updates and photos after every walk. There are many dog walking companies in the area and I feel fortunate to have found Metropawlitan.
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September 2022 by Melissa Andrew
The lovely people at Metropawlitan have been taking care of my two cats for 9 months, and I LOVE them! (Especially Carol!). My kitties love them! Wonderful updates and pictures, and they take the extra time to seek out my shy cat and make sure she gets loves as well! Highly recommend!
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September 2022 by Cynthia Pyles
The people are seriously the sweetest and kindest ever.My cat Rosie is basically family, she helped me through a rough breakup and a difficult move to the DC area. She got quite sick after a bad experience with Rover and my vet recommended Metropawlitan as an alternative. Carol did a spectacular job with Rosie while I was out of town for a week long conference and did things such as keeping a close eye on Rosie's food intake and bowel movements as well as taking lots of pictures and giving her lots of pets. I'll be a repeat customer for as long as I live in the area!
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September 2022 by Mia's Sweet Dose
I absolutely love Metropawlitan Petsitters and so does my babygirl Maya. She gets excited every time they come to the door for her daily walks. She would greet them on every walk with hugs and kisses. Thank you Isabelle and Carol for loving my babygirl as much as I do. We will miss you as we start our new life in GA.
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September 2022 by Yvette Choban
The petsitters are FANTASTIC. I use them every time I must travel and while I never like leaving my cats, MP always sends me daily updates and photos. So it is very reassuring! I won't use anyone else!
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September 2022 by Ge Ju
Highly recommend! Always professional and sweet to my pup~ easy to communicate with and flexible on scheduling through the app.
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May 2022 by Susy Mateos
I highly recommend this service. Jude was great to work with initial details and then Carol took such amazing and thoughtful care of both my girls. I am humbled by Carol’s great care and will be using their services again soon. Thank you so much.
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April 2022 by Sena Quist
My normal pet sitter wasn't available and let me yell you, finding metropawlitan pet sitters saved the day! I had carol stay with my 2 senior pups in my home for 3 nights. I received regular updates, she responded promptly if I had questions and took the time with my dogs since they sometimes are slow to warm up. I have no doubt that they were sppiled beyond their wildest imaginations! Would use them again in a heartbeat.
