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August 2025 by isidro arias
Great service Perla .
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August 2025 by Pedja Duric
Great service Perla!
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August 2025 by Reina Rodriguez
A young lady, asked me what I needed. I tell her I broke my phone. she informs she only had one phone and I had to pay 290 off the back. I don't know what is going on but this location isn't worth going to.
They need customer service training at this location.
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August 2024 by Carmen M.
Put better customer service!! Yesterday 08/13/2024 around 7 pm I stopped by to pay my phone bill with was late and I asked the crappy woman there to please try to get my number back and she's said she not doing and I sure pay my bills on time because she's tired of has to do all the work all the time.I FELT SO DISCRIMINATE FOR BE AFRICAN AMERICAN !! I left this location and I wanted to metro PCs at Annandale Rd with have a great customer service and the beautiful girl there help me recover my number. If you need to deal with Metro PCs go to Annandale Rd they have the best customer service and please AVOID THIS LOCATION AT NORTH GLEBE RD !!!
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June 2024 by True Value
Hard to talk to someone over the phone . Never pick up the phone.
They don’t have iPhone 12 . Which is on promo for $99 when u switch
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February 2024 by Edison Jimenez
The guy who helped was nice and respectful, every time I've gone there I received the best support.
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February 2024 by Alex Maldonado arnez
The best in promotions, they gave me the best family plan and the agent was very friendly.
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February 2024 by Dina Aguilon
These people don't how how to do their Job ive payed my phone their 2 months ago and now their charging to pay 40 dollars extra
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May 2023 by Mike Tobin
The sole employee at this store was neither nice, helpful, or informative. I had walked all the way over here from Balston Metro specifically to come to the store. It was an absolute waste of time. I had the employee very specifically if they had a SIM card that they were able to use to test to be sure that my older Motorola 3G phone would function with the SIM on the 5 G network. She assured me that they had a SIM card that could be used for testing purposes. I was told that I would first need to provide my name and personal information, and then we could test the cellphone with the SIM card. I provided all of that, and then was told that I also needed to pay the $94.00 non-refundable activation charge, and then the SIM card could be tested. I felt that I was deceived by this employee. She did not apologize for wasting my time, nor was any other explanation given.
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November 2022 by John E. Nickens II (Jay Mario A. Hawthorne)
Very friendly nice and fast God bless you
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September 2022 by Elizabeth Callejas
(Translated by Google) THEY ARE ALWAYS VERY KIND WITH CUSTOMERS THANK YOU(Original)SIEMPRE SON MUY AMABLES CON LOS CLIENTES GRACIAS
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September 2022 by Gaming withMJ
Representative answered phone like she was at home. She has no knowledge of anything u ask she tells you to call customer service. Pure lazy!!!
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June 2022 by Michele Wright
Terrible customer service! I wish I could give it 0 starts. I walked in… and waited, and waited … after some time, it was 8pm with people still ahead of me. The rep turned to everyone and said they were closed, the system was down & we had to leave. No communication. Is this company standard? She really didn’t know everything would “shut down” at 8pm? And she was okay with wasting our valuable time! Sooo Rude, disrespectful & inconsiderate. I’ll never come back here again. SMH.
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October 2021 by Lewis Rich
Do not go there. Bait and switch.
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June 2020 by will lura
The service of this metro pcs shop is the best so friendly really helpful staff I was there today for a family plan miss Lidia Tomas was so helpful I wish every business has a customer service like this
