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December 2023 by Marco M
They will pick up the phone and hang up or better yet they’ll answer you and not say anything! In my opinion: REVIEWS ARE BOTS OR FAKE!Truth be told if your looking for an insurance and a local “agent” I’d definitely wouldn’t recommend!I was trying to get an update on when they’ll have someone come out to take a look at my car after a driver who has this individual as a “agent” and getting in touch was as stated from the start. RUDE, AND NO CUSTOMER SERVICE EXPERIENCE! How State Farm has someone like this representing them like this is crazy to me.
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November 2023 by Promise Pitman
This agency has been prompt and helpful from the start. I'm very pleased with the quality of service I received today. I was able to speak with Alex this morning to set up a great policy. He was very patient and accommodating. Glad to have coverage from Mike on the Pike!
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November 2022 by pat dolan
Michael Garcia was one of the rudest, most self centered, and incompetent insurance agents I have ever come across. Save your time and look elsewsomewhere else!
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August 2022 by Ben Vogt
Mike was super helpful and up front, if you need someone who will help you with what you need I would definitely recommend coming to him!
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August 2022 by Sixtendc
A friend has told me the experience with Mr. “Michael Garcia” let me state: his service is very bad. He does Like to take advantage of people, using reverse psychology and bad people skills. He’s degrading and ignorant. He lacks customer service. You will not take advantage of people do you understand!!! Do your job correctly or find a new profession.Leave State Farm, they’re not as they used to be, Geico, progressive, Allstate are fine insurance companies. If you want fair treatment switch insurance companies.
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March 2022 by N
I do NOT recommend this “agent” or insurance company. Lack of customer service and too many errors on behalf of StateFarm have tainted the only positive (low price).When I first opened my insurance account everything was good. After that everything went downhill fast.- They input the wrong address for my account- it took 1 month for them to let me know my payment didn’t go through-surprise increase in rate due to correcting the mistake they madeI had to reach out to the general state farm customer service line and they weren’t helpful, they told me to contact my agent (Michael Garcia) so I did. I sent him an email and waited a week but he never replied. I called and Michael picked up. That was the first time I ever spoke to him and it was not great. He initially didn’t want to help me and had a dismissive attitude. When he reluctantly decided to help me he had an arrogant attitude. I still don’t know what the heck is going on with my account.
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January 2022 by Andrew Gomez
Amazing service, detailed to customer’s needs and explained everything perfect. Highly recommend! Michael Garcia provided exceptional service.
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January 2022 by Mark Jones
Michael was great to work with and very professional.
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November 2021 by Pablo Es
A friend has told me the experience with Mr. “Michael Garcia” let me state: his service is very bad. He does Like to take advantage of people, using reverse psychology and bad people skills. He’s degrading and ignorant. He lacks customer service. You will not take advantage of people do you understand!!! Do your job correctly or find a new profession.Leave State Farm, they’re not as they used to be, Geico, progressive, Allstate are fine insurance companies. If you want fair treatment switch insurance companies.
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November 2021 by Ryan Green
Mr. “Michael Garcia” is not professional at all. Loves to take advantage of people, using reverse psychology and bad ethic skills. I overheard a conversation with a friend and I had to step in and let him know not to take advantage of my friend. He’s not professional for this type of profession. He’s degrading and ignorant. He lacks customer service. I had called State Farm and made a formal complaint on him and will be writing a letter to corporate and calling consumer reports to file a complaint against him. Also BBB will be alerted of his bad service. You will not take advantage of people do you understand!!! Do your job or change careers cause I’m big shot I’ll make sure you won’t have a job at any place in the DMV. I’ll have State Farm dishonorably discharge you from your position ASAP. You are a low life trash!
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August 2021 by E Johnson
Mike made things so simple! Walked me through every piece of the process, found ways to improve my policy, was responsive with phone calls and emails anytime I needed. Switched from another company to State Farm because of the savings and the customer service and have had no regrets doing so.
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June 2021 by Erin Johnson
Mike made things so simple! Walked me through every piece of the process, found ways to improve my policy, was responsive with phone calls and emails anytime I needed. Switched from another company to State Farm because of the savings and the customer service and have had no regrets doing so.
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December 2020 by Ahmed A.
I have been with state farm for more than 6 years but because this Agent Alex how is not respect customers and he pretending he didn't understand the word I'm saying and he said I don't have time for this game !!! really!!! moving to different insurance company
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November 2020 by Ryan Perkins
Mike and his team consistently provides excellent customer service. During the pandemic, I bought a new vehicle and there were so many questions through the process, bringing it from out of state, not being able to get an apt with the DMV, Can I insure it without it being registered just to name a few. Then getting the appropriate insurance information on file with my credit union. You definitely feel like family when you work with Mike Garcia, he always takes the time even when I may ask the same question more than once. Highly recommend Mike on the Pike!
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September 2020 by Amber Higgins
Mike Garcia is absolutely phenomenal. I have used him as an agent for five years and never been disappointed. He provides excellent service, he’s responsive, he provides competitive prices, and he’s just a great guy to work with overall. Trust me when I say you won’t be disappointed if you decide to work with Mike.
