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March 2024 by Josue S.
I just bought this mags and when I realized that was the wrong mags, I called them to return it or exchange it The guy told me that they don't take that brand of mags back because too many people returned because they are crap... I didn't not realize the my receipt said NO RETURN ON ANY PRO MAG PRODUCT. I will not do business with a gun shop that sells crap just to make money. I will get better customer service I am Walmart. This people are selling crap that they do not stay behind it.
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March 2024 by Josh W.
Rude staff that has no idea who has made orders online through their website. Ignorance of record keeping procedures is one thing, but having an attitude with paying customers due to your own ignorance and seemingly general lack of intelligence is another. Don't shop here.
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February 2024 by Helix
Went into purchase my first handgun. The sales rep was not very helpful in answering questions and just seemed in a hurry. When I finally purchased a G19 he didn’t ask me if I needed help or go over any of the basics despite being a first time owner. I also didn’t find out they didnt give me any magazines, 3 of which are included with the G19, until I got home. When I had to come back to the store, they never even apologized for making me come back, or offered to do a final inspection of the gun in case anything else is missing. In fact one of the employees even handed me a wrong mag for a diff gun which I had to point out myself before almost going home with another missing item. Nice to have a gun store in Arlington, but definitely needs basic customer service improvement. Did not have a great first time customer experience here, will likely look elsewhere for upgrades or future purchases
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February 2024 by Mitchell Carling
I wouldn’t have anything shipped through them! I traded a revolver for a rifle with a gentleman online and we both brought them to the an ffl to be shipped on a Thursday, the other party used NOVA. It’s now Sunday and while NOVA transferred the revolver to the other party yesterday (need that $35 transfer fee) they are just sitting on the rifle and won’t ship it till Tuesday! They have already made all their money from the deal so I guess they are in no rush to get people their property. And while in the middle of a conversation of the phone trying to figure out where my gun is and why it hasn’t been shipped they will just hand you off to someone else in the store who you have to explain the whole ordeal to over again and still isn’t helpful.
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February 2024 by Cocobrother Cocobrother
They store served me well, and the stall was courteous. I live in Maryland and can't purchase clips over ten rounds. Was looking for a Ruger BX-25, and to my surprise they had the 15 round also. Since I penny pinch on my ammo, the 15-round mag hit the spot. I'm going to try using them as an FFL for my AR-15 purchase.
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February 2024 by Rei
While the location was convenient, I did not a have positive experience here with a recent Glock 43x MOS purchase. The pistol came upgraded with AmeriGlo night sights under the Glock Blue Label program. The pistol was already a bit overpriced even with it being under that program. Their explanation was that it came with night sights - fine.Unfortunately, with my luck, the rear sight was defective and the left dot did not have a tritium vial, so I effectively had two dots in the dark. Being I just purchased it, I reached out to NOVA and they told me to bring it in. I assumed they would install a new set or make it right, since they also sold the sights in their store.To my disappointment, the rep blamed AmeriGlo and the Blue Label distributor who purchased the pistol and sights and had them installed. In the end, I feel as though I incurred the loss as I try to contact AmeriGlo to try and get new sights sent. They did offer to install it for free if I received a replacement ?. Thanks but I got that covered. Lesson learned - check your night sights on top of a functions check before you walk out.Thankfully, I noticed this issue early on back home and not on a day of needing it.**Update - I contacted AmeriGlo and they had a replacement sight sent out to me at no charge to myself.
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February 2024 by Star Ward
Don’t like the new location. Difficult to get to, virtually no parking. I don’t use them anymore.
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January 2024 by Michael D.
Wow, horrible customer service. The salesman I ended up with was clearly in a bad mood. I had 1000 dollars in my pocket and wanted to make a purchase. Found a weapon I liked. All I needed was 30 seconds for him to go over the weapon, and I would have made the purchase. I will never go there again and will actively tell people what a horrible experience I had. With an attitude like he had, i guess they are rolling in cash.
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January 2024 by Tania D.
Went there today with my husband. We had cash on hand ready to make a purchase for me. We made a 12pm appointment walked in at 12pm when they opened said hello to an associate told him we had an appointment and immediately snaps back at us. "we don't take appointments, what do you need?" OK wow so this is how it's going to go. My husband asked him to show us what they had for me something simple that I could handle. He showed us two options. My husband asked a few questions. He responded as if it was such an inconvenience. The guy had was curt, had zero personality, zero customer service skills, and acted like we were an inconvenience. We said thank you and walked out all within 10 minutes. Don't go there if you expect even a minimum level of service. This place doesn't deserve a penny of my money. There are many other gun shops in the area to consider.
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January 2024 by Don Smith
Great service. In and out
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January 2024 by J SIN
Good customer service.
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January 2024 by Jack B.
Nice shop, knowledgeable customer service, law enforcement friendly. Their page says the armorer works with antique guns, they do not. Still, I will recommend.
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December 2023 by Eisen M.
Weird vibe on my last visit a few days ago. One staffer was accommodating, the other ZzTop Lookin fellah was a little tense--Perhaps the stress of the holiday. Clunky NFA transaction a while back, that I wasn't too thrilled about.
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November 2023 by Pascal Durand
NOVA Armory is Top Notch! I got solid advice on a home defense handgun and gun safety training in the same week. Dean and Earl are particularly helpful, be sure to ask for them if you stop by. 5/5 Stars. A solid experience and I would definitely recommend a visit.
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November 2023 by Keon Rich
Honestly I don’t know what all the bad reviews are about these guys are very helpful and unlike other FFLs didn’t make it at all difficult to purchase my Glock 23, soon as I got in there they carefully handed me different types of handguns and made feel comfortable to handle them while they looked in their inventory.