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March 2024 by Allison Unger
Went in here on Sunday March 10 and the gentleman overseeing the store had zero personality. He didn't offer any opinions when I asked, and seemed very inconvenienced by my presence and my desire to spend money in his store.Did not reflect what I've come to expect from OVT in the past.
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November 2023 by John Soard
Always a great place to relax and have a smoke. I visit every time I am DC.
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November 2023 by Alexander
Amazing Staff and Inventory
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July 2023 by Benjamin Fields
The DEALS you get here AND loyalty points as well!! My spot!!!!!
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December 2022 by Nick S
The service was exceptional but the cigars cigars I purchased were all dry, despite being from their walk-in humidor (which was quite nice). The cigars purchased were so dry that the two Montecristo Classicos had to get thrown away after halfway as their outer leaves started peeling away (these came in tubes). The Partagas Black Gigante was so dry that its outer leaves peeled right off (chose to finish it despite its resulting condition). Overall, the prices are unnecessarily high but the service was exceptional. I'm not sure I'll be back but it was rather convenient to just hop on the metro and grab something fast.
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November 2022 by rich warrick
Excellent service
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November 2022 by Ben O
Great selection, great manager (Dory), and nice staff.
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October 2022 by Lisa P
My first time here. Great customer service. I loved the vibe, and the relaxing music on the tv, its just what you need after a stressful day in the office. Comfy chairs to sit on, and a couple of high tables. Nice staff. Highly recommend. Will go back for sure.
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August 2022 by Zach Goodson
i called these guy and they hang up on me!! very professional
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July 2022 by N S
The service was exceptional but the cigars cigars I purchased were all dry, despite being from their walk-in humidor (which was quite nice). The cigars purchased were so dry that the two Montecristo Classicos had to get thrown away after halfway as their outer leaves started peeling away (these came in tubes). The Partagas Black Gigante was so dry that its outer leaves peeled right off (chose to finish it despite its resulting condition). Overall, the prices are unnecessarily high but the service was exceptional. I'm not sure I'll be back but it was rather convenient to just hop on the metro and grab something fast.
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December 2021 by D Kemp
Great place to purchase and smoke cigars...a great layover while the rest of the family shops! Very friendly staff and atmosphere. Would definitely be a 5-star if you could B.Y.O.B. but they don't make the rules. Good selection of cigars and other smoking items.
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December 2021 by Tiffany Robbins-King
Great atmosphere and very welcoming environment! Dory assisted us, and she was phenomenal! She not only answered our questions, but went over and beyond to explain some differences I was unaware of and provided excellent recommendations. We sat in and enjoyed one of her recommendations: Le Byou -My Father and whew! It says Medium - Full, but it was clearly Full! Afterwards, we went back for two more cigars and Natasha assisted! I highly recommend this location if you're in the mall and want to take a load off in a clean, aromatic, relaxed environment where the staff is laid back, yet attentive!
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December 2021 by Alexandria J
Russell was amazing. He greeted us when we walked in and was thorough in his knowledge on cigars. #women&cigars
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November 2021 by Mr. Lewis
The young lady was very helpful on finding me a flavorful acid cigar that was very good to my taste......I'll love for the store to carry the acid croqueta cigar...
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November 2021 by malcolm little
Hello, I purchased a cigar from this establishment ( Pentagon City) and the product was clearly dated. When I attempted to punch a hole in the cap of the cigar with a rather new puncher the entire cap exploded. Today I went to the Pentagon location for a replacement and the cashier told me that I could not return this item because the store is not responsible for the care of cigars post purchase. I'm confused by this statement because I attempted to smoke the cigar on the same day of purchase. To be honest I never had this issue before. I frequent several cigar sellers and they all treat the customer with care, they are not argumentative and they attempt to make the customer whole. I will never patronize this store again.
