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January 2024 by christine
What a wonderful experience. I’ve never been happier! Erika knows her running shoes and suggests what may work best for you. She was spot on and my feet haven’t been this comfortable in a VERY long time. Such a kind and professional staff!
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November 2023 by Lucas Moreno
Best spot to get properly fitted for running shoes! Jennifer was great help in choosing a good pair, super patient with getting my size right and informative about the particularities of my feet. I could tell she really knew her stuff and would recommend anyone go here when they're on the market for new shoes
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October 2023 by Aaron Burros
Great place for the place to hold a packet p pickup for the Potomac River Marathon. They helped their customers, Health and Safety Foundation, and me, the Running Servant, too.
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October 2023 by Sam Barnes
Everybody at Pacers in Clarendon made me feel comfortable as I explained my situation, and were incredibly helpful in helping me find not one but two pairs of walking/running shoes. Olivia in particular was patient as I tried on many pairs and helped explain the benefits of each shoe. She was knowledgeable in both the products and the health benefits of each item. Would highly recommend this location!
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September 2023 by Kelly Kell
Terrible customer service. And never anything in stock.After speaking with Steven (Manager) on the phone at your Arlington location he informed me that he had a pair of Nike Pegasus sneakers in a size 12 in black available for me to pick up. I gave him my name to put the shoes on hold for me. He confirmed and then I proceeded over.Upon my arrival to pick up the shoes I was informed they in fact were not available. Not only that but the staff was in complete chaos, no one knew where the shoes were and it was hard to even get help. Steven the manger then informed me he asked a coworker to pull the shoe and did not actually confirm the shoe availability like he told me on the phone.You can imagine my frustration with having to drive over to this location from Maryland to only be told they were not available. Steven didn’t find this to be an issue and blamed it on it being busy in the store and that he can’t go back in time and change anything (his words). He didn’t even offer to fix the problem by finding a shoe at another location. Terrible manager and clearly isn’t capable of handling the position or managing employees when the store is “busy”.
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September 2023 by M Ross
The staff at pacers are extremely knowledgeable and helpful. Kathy helped me try several new shoes when my tried and true model was changed and no longer suited my needs,
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August 2023 by Miguel Cruz
The customer service I received at the Arlington location was hands down some of the best service I’ve ever received, the workers were attentive, informative, and very accommodating. They measured the length and arches of our feet and in the end we walked out with a new pair of shoes that had great fit and support for our specific foot type.10/10 would recommend
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July 2023 by Peter R.
I was very impressed today with the efficient, pleasant, and diligent help provided to measure my feet and get the shoes that fit best. I highly recommend this store for experienced and novice runners.
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June 2023 by G J
Excellent experience today. Was asked what I needed as soon as I came in, got my feet measured and tried on several pairs of running shoes until I found what I liked.
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May 2023 by Eric Reece Jones
I recently had the most incredible running shoe shopping experience at Pacers Running, and I couldn't be happier with the service I received. From the moment I walked in, the staff made me feel welcome and valued as a customer. In particular, I want to express my gratitude to Jillian, who went above and beyond to ensure I found the perfect pair of running shoes.Thank you, Jillian, and the entire Pacers Running team, for an exceptional shopping experience. You've earned a customer for life, and I can't wait to return for all my future running needs!
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May 2023 by Evie Cai
I loved the staff member who helped me there today! I had an injury and she was so knowledgable on what was the best shoe for my needs. Thank you so much! Fantastic experience.
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May 2023 by Bryce Fang
Great running shoe store! Very knowledgeable, friendly, and professional staff. Shout out to Shawn (or Shaun or Sean lol) he was super helpful and gave some amazing show suggestions!
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May 2023 by Audrey Hall
Very helpful and knowledgeable staff. They guided me to the perfect running shoes for me. Even let me run on the treadmill.
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May 2023 by Justin L.
best retail experience!!! super clean store with tons of selection. employees are super helpful and knowledgeable. i originally came in the browse shoes and i saw they sold shoe inserts. the associate i worked with measured my foot arch and made some recommendations. there was a whole section where you could try on various shoe inserts. the inserts i got fit perfectly in my vans and have made them so much more comfortable. i also tried on some running shoes but didn't get a pair. i later called the pacers store in gerorgetown to ask about stock and the employee went above and beyond to check inventory in other stores. they also have a very generous return policy. i am very impressed not just with this store, but how pacers as a whole treats their customers!
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February 2023 by Holly Gerrity
I had a fantastic experience at Pacers this weekend. Nicole listened to my running concerns and made sure to specifically address my concerns about shoe size and high arches. She was very thorough and shared a lot of tips with me. Nicole even randomly picked a shoe color that I loved and ended up buying. 10/10 experience!