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March 2024 by Olivia Companies
The workers at this store are unnecessarily rude.
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February 2024 by Timothy Sawwah
If you are in furniture business and unable to build a single bed headboard in 9 months, I think its a good idea to just close.
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September 2023 by Brennan Abrahamson
Ordered a dresser with an expected delivery date range that was "quick" given that it was in-stock and ready to ship. The item was supposed to arrive 3 weeks ago, and online it still says "preparing to ship" with no new updates. Called customer service, and they were unable to provide any updates. Customer service submitted a ticket to another department to determine where the item is and hopefully start the shipping process, but no guarantees. I do not recommend ordering from Pottery Barn- like many other reviews, it can take a very long time for your item to arrive even when their website states they have the item in stock and ready to ship.
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September 2023 by Frank Wilde
Pottery Barn furniture and their rugs have been terrible quality. We had a rug that cost $1,000 that we ordered, and it fell apart after a few months. Pottery Barn customer service would not even connect us with a supervisor to discuss the situation. Pottery Barn supposedly gave us a year long warranty, but would not replace the rug, offer a refund or even have a manager/supervisor call us to discuss the situation. We have spent $50k furnishing several homes with Pottery Barn, but we will no longer buy from them given the poor quality and terrible customer service. And if we could give them negative stars, we would.
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September 2023 by Frank W.
Pottery Barn furniture and their rugs have been terrible quality. We had a rug that cost $1,000 that we ordered, and it fell apart after a few months. Pottery Barn customer service would not replace or refund us for this rug. They supposedly gave us a year long warranty, but would not replace the rug, offer a refund or even have a manager/supervisor call us to discuss the situation. We have spent $50k furnishing several homes with Pottery Barn, but we will no longer buy from them given the poor quality and terrible customer service. And if we could give them negative stars, we would.
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September 2023 by Jesus Trevino
Poor customer service at the Tyson's Corner, VA location. My family was interested in making purchase of living room furniture during a sales period (7/2/2023) and set up an appointment with an in-store designer (Shata); however, the staff member never followed up and the sales period expired. When we contacted the store manager (Alex), the manager explained the designer was very busy with other work and overextended themselves in trying to help us with our purchase. When we asked to extend the sales promotion offer, the manager said they would not do this despite the poor customer service and follow-up by their employee. The store manager offered not help or apologies.Do not waste your time with the Pottery Barn at Tyson's Corner if you are expecting decent customer service.
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August 2023 by Henry P
Smaller than most other Pottery Barn locations, so less large furnitures but still offers good selections of tablewares.
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April 2023 by Ben English
This was one of the worst experiences ever. We ordered 6 dining chairs in November 2022. We were told they would be 8 weeks. Then in January we were told they would be delayed until April. And then we get a random email saying they are just cancelled. Appalling customer service, totally untrustworthy- don't waste your time.
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February 2023 by Niloc Carriere
Great place to shop but the availability of the products is limited especially if the item is on sale or marked down. Call first before you go to the store on the availability.
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January 2023 by Sarah M.
Let me start off by saying I have been going to this location for years (since 2017), and have bought lots of little items here. I tend to buy my bigger furniture pieces online, and I can attest to the quality of most PB products. So why the 2 star review? It is relevant to this branch location, it's scheduling practices, and "free" design services. Bottom line: go elsewhere if you want to buy actual furniture from this store with design personnel expertise. I have tried three times to obtain design services. Once in the store itself with a design consult who was so new to interior design, he was visibly sweating with nerves when I spoke about how I needed my 3000 sq ft townhome furnished from scratch. Later, I booked in-person appointments at my townhome itself. Pottery Barn no-showed twice. The first time they cancelled with a little notice - a few days in advance, but the second time they canceled about an hour before the appointment. They also only do appointments during the weekday, which meant I had to arrange to be off from work for both missed appointments. If time is money, I've lost a fair amount on this store. Buyer Beware: you get what you pay for with this "free" design service.
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December 2022 by S P.
Went to return an online and it was as expected when it comes to dealing with customer service nowadays - an uneven experience, you have to be lucky to walk away loving the service or at least not end up with lingering bad feels. The older employee Tarya I think was the name was kind yet still learning. The younger female that she had to check for help made a statement that she had to deal with two customers and good way to describe is immature. I didn't catch her name. Hopefully new employees will have an opportunity to learn from a better example. I will avoid shopping at pottery barn bc dealing with returns should suck less. And online shopping to get it right may take a return or two.
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November 2022 by Pat T.
I purchased living room furniture from this store and it was a terrible experience. It took 8 months for the furniture to come and when it came the cabinets were damaged and they delivery men just dumped everything in the middle of the living room nothing was put together even though I paid for white glove, the cushions on the sofa were left all over the place I found one in the garage. The seat cushions are mismatched you would think at these prices the service and the quality would be so much better but it was a terrible experience I did complain to the store manager unfortunately he was of no help. Do not buy from Pottery Barn.
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September 2022 by Nick H.
Let me clarify first, this review has nothing to the with the Clarendon store. Actually, Donna from the store was awesome, and provided me excellent customer service. I loved working with her and purchased multiple pieces from her. To me, I feel Pottery Barn , the company itself is not very honest to their customers. The company does whatever it takes to make you spend, even by providing false information. Let me tell you what happened, I purchased an office desk back in July 2022, and my delivery has been delayed 3 times. (This is the current estimate, who knows if it would get pushed further out). Today, I was browsing on Pottery Barn site, guess what I found. On the site, with the same desk that I purchased, it says "Order now for delivery Nov.11-Nov.25". I'm not sure what they're trying to tell me here. Either, I wasted all my time, people purchase the desk now can get it before I do. OR they just want you to swipe first, and give you the impression that you'll get your delivery soon, but instead delay you for a few months (based on my estimate, I placed my order in mid July, and MAYBE get my desk by November. For those whom order now, you would be lucky if you can get it by early February) ALSO, the delivery crew was HORRIBLE, they f up one of my coffee tables and didn't say sh*t. I had to found out about it myself later on. On the label, it clearly says DO NOT USE ELECTRIC SCREWDRIVER, but they chose to ignore it. Guess what, now the threads on the table were stripped, the screws just fell out. PLEASE...AVOID AT ALL COST!!!
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September 2022 by Rohit Surana
High end furniture store
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July 2022 by Clark F.
If I could give negative stars for pottery barn, I would. Avoid at all costs. Buy furniture elsewhere. Their customer service and business model are in shambles.
