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March 2024 by Frick Curry
I had an excellent experience at this Safelite location. After the front windshield of my Toyota Highlander was cracked by a car wash (unbelievable!) my insurance agent recommended I bring it here to be replaced. I was a bit disconcerted by having to make the appointment on line rather than talking to the shop, but when I requested OEM glass per my insurance agent’s recommendation I was required to clear that with a human at Safelite HQ. She arranged the appointment and within two days the windshield was expertly installed and safety features recalibrated. And Breanna, the installation tech, was able to transfer the state inspection and city tax stickers to the new windshield.
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March 2024 by Karen Mullins
My windshield had a hairline crack and they did a great job!! I'll come bk if need be.
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March 2024 by Gregory Morris
Fixed the chip in no time. Friendly and efficient
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February 2024 by Amber Reese
Excellent service - we brought our vehicle in to have the windshield replaced. Josh took great care of the car and had the replacement finished in the same day. They made sure we received the best deal on the replacement and communicated with us throughout the process. Highly recommend!
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February 2024 by Kien Cao
Went in person on 1/30/24 to get one of my car windows replaced. Josh was the technician who worked on my car and he replaced the window within an hour, if that. My car was broken into and had its window smashed in, so he vacuumed up all of the broken glass too. Overall a good experience. Couldn't have asked for anything more.
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February 2024 by Addysen Drake
Andre was the best when it came to problem solving, communication, & customer service. There was an issue with the glass shipment on the day of my appointment, so unfortunately it couldn’t get done in the same day. Within hours, he had communicated the issue to me, scheduled me a new appointment, and make sure to keep his word on when it would be fixed. He was awesome.
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February 2024 by Susan Stankus
Terrible.. never got the job done had to use another glass company. First excuse.. damaged part.. then twice they received wrong window .. sad. Avoid at all cost!
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February 2024 by Michelle Eckstein
I had a great experience here! I wasn’t sure if I truly had a crack in my front windshield and the staff was very kind and took a look at my car. They were so pleasant and patient and even turned me away because the scratch was too small/not deep enough! If I had to, I’d go back in a heartbeat!
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January 2024 by Udit Minocha
Took my car on 12/12/2023. Got there 15 min early. They took me right in. The front desk guy was friendly. Took them 30 min to fix the small crack on the front windshield. Looks great. The person who did the work and brought me my keys and bill spoke well and seemed smart with good people skills. The waiting room can seat about 5 people. Wifi was good there.
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December 2023 by JL
They were super nice and understanding even thought I was late to appointment. And super fast service. And the glass looks great. And they also transferred all my Sunpass and parking windshield passes to my new one.
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December 2023 by Sonali Basu
Is zero stars an option? Total incompetence and poor communication. Took 2 hours longer than promised and then had a rattling sound immediately when driving. They “didn’t notice” and claimed it was fine. Took to another Safelite who said it was installed on the trim incorrectly but because of a glue issue can’t be fixed for 2 weeks.
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December 2023 by Trevor Hsu
Absolute incompetence. I showed up for my appointment on Saturday 11/18 and they said the windshield would be replaced by 5pm that day. I showed back up just before close and they said there replacement windshield arrive with a crack in it (more on this later). What was annoying is they never called me that day to give me an update on the status. They had me reschedule for Wednesday 11/22. I brought it by on 11/22 and they said it would be done within 3 hours. I call less than an hour before closing for an update because they had never called me back. They said the windshield was installed but they couldn't manage to reset the pre-collision sensor. By the time I arrived at 5pm to pick up the car they still hadn't fixed the issue. On top of that, if you read the reviews on google there are tons of times when they don't update a customer and the customer returns at the end of the day with safelight telling them that the replacement windshield was damaged in shipment from the factory. I do not believe at all that this many windshields are being shipped damaged to them. They're blatantly just lying to buy time for not getting work done within the scheduled appointment time. All in all, dropped my car off at this safelight twice and the windshield replacement and sensor recalibration still has not been done correctly. I'm just taking my car to another repair shop and will have to have insurance reimburse me for it because this shop is utterly incompetent or liars or most likely both
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December 2023 by Gerald McNeill
Did it right
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November 2023 by Rob Lebair
Went in person and was quoted a 3hr turn around time for a full window replacement. They had it done in 2. No issues with the replacement window. Terrance at the front desk was excellent great customer service. Everyone working there seemed to enjoy their job and made me feel confident and comfortable about leaving my car.
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October 2023 by Anders
Wish i could give 0 stars. Had to go there 5 times, first twp times they didnt have time even if I had a booked appointment, they wanted first to put a thirdparty windshield (geico), after they changed airbags and moon roof didnt work, had to drive like that for weeks. They tried to replace the windshield again but couldnt as the glue hadnt set, last visit they realized they forgot to reconnect some cables and they also manage to recalibrate without changing windshield again.
