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October 2025 by eugene
not accomodating
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October 2025 by Scott
Great facility and Meleah was fantastic!
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August 2025 by Rose Mary Garcia
This storage facility is so wonderful! It is always spotless and run incredibly efficiently. The property manager always goes well beyond the call of duty!!!
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July 2025 by Zack Noel
Wow! The front desk person, Gail, is hands down the nicest person you will ever meet. She took the time to tour the facility with me, explain the enter/exit procedures, tested to make sure my code worked, and really went out of her way to provide a remarkable experience. I chose this place because of previous reviews of Gail. I am happy I chose this facility.
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March 2025 by Tim Moore
Great storage facility and climate controlled units possible to select. Meleah is terrific office manager and very reliable!
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February 2025 by James Delahunty
No one was available in the office and sign on the door said returning at 2pm. I called their number and the office confirmed they would be back then/ to call if there was an issue.
Returned at 2pm and sign was updated for 30min later. Call center would not pick up. Not a great customer experience.
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February 2025 by Alexander Ovodenko
Great customer service and an excellent all-around facility—modern and secure.
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December 2024 by Chen Li
I want to take the time to thank Gail for helping me with my unit. She is super nice and patient with me. She helped me set up my account. When I had trouble signing my documents she helped with that too, which was immensely helpful because I was getting super frustrated and I didn't understand why my phone didn't work. When I was thirsty she even offered her own water. It really saved my day because it was so cold and I didn't want to walk out to find a convenient store. Thank you Gail for your time, patience and support. I know I could always rely on you!
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December 2024 by Delaney Boston
Super helpful front desk! Gail is very sweet and takes good care of you!
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November 2024 by Alwayne Allen
I would have loved to give this facility 5 stars, but unfortunately I have been left with a sour taste in my mouth.
I will be honest, and say that the facility is very clean and well maintained. Access is pretty easy. I had no issue with the facility or the staff on site. Under the right circumstances, I would still be storing there.
My problem, which I am sure I will not be the first or the last person to experience this, is how often and by how much they raise their prices in short spaces of time. The Pentagon City area population is growing fast, and a lot of the apartments do not offer storage, and so these facilities have really sought to capitalize on the demand.
I rented a 5x5 unit in Feb 2023. It cost $109. Expensive, but doable. By about the summer or early fall of 2023, it went up to $120+. This year (2024), “in order to maintain competitive rates”, my rate went from $120+ to $172 (DID I MENTION IT IS A SMALL 5x5 unit?!) just before the summer time. And if that wasn’t enough, they decided to increase again next month from $172 to $193! So, I left.
This greed is sickening, and I’m sure they will stay in business because of their location, but these practices should not be encouraged or supported. Maleah did advise when I first got the unit that it may be helpful to pay for a longer period in advance because the rates could change at any time, but not everyone can fork out a few thousand dollars all at once for storage.
So, in summary, convenient, nice storage location, but not for long stays, unless you don’t mind 3-4 price increases in less than 2yrs.
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November 2024 by Louis Billings
Great experience. Maleah made the process very easy.
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October 2024 by Unspoken Tenacity
I needed some items from my storage unit on 10/27. There was a special event going on in Arlington that I didn’t know about it. I drove there to get my things, but Self Storage Plus didn’t send any communication stating they would be closed. Was a complete waste of my time. Truly disappointed. Communication isn’t as good as you think
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August 2024 by Georgina
Meleah was awesome! Very helpful and explained everything in detail. Highly recommend this storage space above others in the area.
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August 2024 by Jack Kessenich
Gail offered fantastic customer service and was super helpful for getting my booking finalized and answering my questions.
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August 2024 by Logan Younce
The facility is easy to access (even during certain non-staffed hours), clean, well air-conditioned, and secure. Maleah at the front desk was extremely kind and helpful, showing us around the entire building and equipping us with everything we needed to know. Would use Self Storage Plus again.
